Louisiana Healthcare Connections' New System Speeds Up Disaster Response for Vulnerable Patients After a Hurricane

Rhea-AI Summary

Louisiana Healthcare Connections, a Medicaid health plan and subsidiary of Centene (NYSE: CNC), is implementing a pioneering messaging outreach program to enhance disaster response for vulnerable patients. This system aims to quickly assess healthcare system capacity and needs after disasters like hurricanes, identifying damaged medical facilities within hours instead of days.

The program enables proactive patient care by connecting them to alternate providers, ensuring uninterrupted care and medication access. It utilizes multi-channel message delivery to reach the provider network efficiently, minimizing disruptions for members recovering from storms and preventing unnecessary evacuations of medically vulnerable individuals.

This initiative builds on Louisiana Healthcare Connections' track record of assisting members during crises, as exemplified by their support of a member named Siairra during Hurricane Ida, covering her delivery and post-partum needs.

Positive

• Implementation of a first-of-its-kind messaging outreach program for faster disaster response
• Ability to identify disaster-damaged healthcare facilities within hours instead of days
• Proactive approach to connect patients with alternate providers during crises
• Multi-channel message delivery system to ensure reliable communication with provider network

Negative

• None.

BATON ROUGE, La., July 18, 2024 /PRNewswire/ -- In light of the lessons learned from numerous hurricanes and other calamities, Louisianans understand the critical role of quick, reliable communication during crises. Therefore, Louisiana Healthcare Connections, a Medicaid health plan serving the Louisiana Department of Health and a wholly owned subsidiary of Centene Corporation (NYSE: CNC), is implementing a first-of-its-kind messaging outreach program designed to assess and enhance the healthcare system's capacity and needs after a disaster.

With this system in place, Louisiana Healthcare Connections will be able to more quickly identify which medical offices or pharmacies are damaged or destroyed after a hurricane. With statewide assessment tools and multi-channel message delivery, the system can identify disaster-damaged parts of the healthcare system in hours, rather than the days it might have taken before. As a result, Louisiana Healthcare Connections can proactively reach out and connect their patients to alternate temporary providers, making sure there's no disruption in care or medicine until their provider can recover. This can be lifesaving for patients with high-risk medical conditions, like being late in their pregnancy, receiving treatment for cancer, or needing insulin.

Kevin Holt, Senior Crisis Management Analyst for Louisiana Healthcare Connections emphasized the significance of multi-channel message delivery. "With this emergency communications system, Louisiana Healthcare Connections can promptly and reliably reach our provider network, using multiple modes of communication to ensure the highest probability of success. That means less hassles for our members recovering after a storm and providing awareness about the status of our providers to prevent a lapse in care or unneeded evacuation of our most vulnerable members with medical needs."

One member, Siairra, recounts the two lives saved when she had to evacuate during Hurricane Ida. Louisiana Healthcare Connections stepped in to make sure that not only her delivery of tiny Nila Rose was covered, but also that her needs were covered, with a place to stay, groceries, clothing, and other post-partum care, such as a breast pump, while Nila spent a month in NICU after delivery.

"Y'all are above and beyond, and it made me feel good because I had help." …Y'all most definitely make me feel like family," expressed Siarra.

Louisiana Healthcare Connections has always been quick to assist in times of need, and the new system will extend this culture of care during times of crisis.

"Because we live in Louisiana and deal with hurricanes so frequently, we see improving communication and speeding up our response time as a vital part of our mission to care for our 500,000 members.," affirmed Joe Tidwell, Vice President of Network Development and Engagement at Louisiana Healthcare Connections. "This ensures that life-saving information reaches patients directly in the impacted areas."

About Louisiana Healthcare Connections

A Medicaid health plan serving the Louisiana Department of Health, Louisiana Healthcare Connections was launched in 2012 to provide the best benefits and programs possible to improve the overall health of the families and communities we serve. We are a wholly-owned subsidiary of Centene Corporation (NYSE: CNC), focused on identifying and removing institutional barriers to good health with sustainable solutions that reduce health disparities and create health equity. Through a family of engaged employees, dedicated providers and diverse community partners, we deliver care for the health of all with Medicaid Made Personal. For more information, visit www.louisianahealthconnect.com.

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SOURCE Louisiana Healthcare Connections

FAQ

What new system has Louisiana Healthcare Connections implemented for disaster response?

Louisiana Healthcare Connections has implemented a first-of-its-kind messaging outreach program designed to quickly assess and enhance the healthcare system's capacity and needs after a disaster, particularly hurricanes.

How does the new disaster response system benefit Centene (CNC) patients?

The system allows Louisiana Healthcare Connections to quickly identify damaged medical facilities and proactively connect patients to alternate temporary providers, ensuring uninterrupted care and medication access for vulnerable patients during disasters.

What is the main advantage of the multi-channel message delivery system used by Louisiana Healthcare Connections?

The multi-channel message delivery system ensures prompt and reliable communication with the provider network, reducing disruptions for members recovering after storms and preventing unnecessary evacuations of medically vulnerable individuals.

How many members does Louisiana Healthcare Connections serve?

Louisiana Healthcare Connections serves approximately 500,000 members in Louisiana.