Health Net Providing Special Assistance to Members Affected by Earthquake

Rhea-AI Summary

Health Net is providing urgent assistance to its members in Humboldt County following a state of emergency declared by Governor Gavin Newsom due to an earthquake. This initiative ensures members have access to essential prescription medications and healthcare services. Members can obtain emergency supplies at their original pharmacies or call Health Net for assistance. Additionally, Health Net offers telehealth services at no cost, mental health support, and guidance for healthcare providers during this crisis.

Positive

• Emergency assistance for members in Humboldt County is a proactive measure during a state of emergency.
• Access to telehealth services at no cost supports members unable to reach their primary care providers.
• 24/7 mental health support is available for coping with trauma related to the earthquake.

Negative

• None.

Health Net Assisting Members in Humboldt County During State of Emergency

SACRAMENTO, Calif., Dec. 21, 2022 /PRNewswire/ -- In response to Gov. Gavin Newsom's declared state of emergency in Humboldt County, Health Net is providing special assistance to members affected by the earthquake. Health Net wants to ensure its members have access to essential prescription medications, critical Health Net information and other healthcare services should their services be interrupted.

Prescription Information

• During the duration of the state of emergency, members in Humboldt County affected by the earthquake can obtain an emergency supply from the drug store where they originally filled their prescription.
• If their drug store is closed, members can call Health Net at 1-800-400-8987 for assistance.

Help with Coping

Health Net members can also call MHN for coping support. MHN can offer referrals to mental health counselors, local services or phone consultations. These services can help members cope with grief, stress or trauma related to the earthquake. MHN operates their hotline 24 hours a day, seven days a week and can be reached at 1-800-227-1060.

Video Medical Appointments

If members cannot reach their primary care provider during a declared state of emergency, Health Net provides access to telehealth services at no cost. To make an appointment, members should reference the back of their Health Net ID card for more information on how to access telehealth services. Members can find this same information by registering with and logging on to HealthNet.com.

Information for Healthcare Providers

Doctors and nurse practitioners can call Health Net at 1-800-641-7761 for help with:

• Emergency prescription refill guidelines
• Escalating approvals to reduce approval turnaround times
• Approval for out-of-network treatments when in-network resources are unavailable

Other Important Information

Depending on how long the members need additional assistance, Health Net may take additional steps to ensure its members have access to necessary healthcare services.

About Health Net:

At Health Net, we believe every person deserves a safety net for their health, regardless of age, income, employment status or current state of health. Founded in California more than 40 years ago, we're dedicated to transforming the health of our community, one person at a time. Today, Health Net's 2,600 employees and 90,000 network providers serve 3 million members. That's nearly 1 in 12 Californians. We provide health plans for individuals, families, businesses of every size and people who qualify for Medi-Cal or Medicare — Coverage for Every Stage of Life™. Health Net also offers access to substance abuse programs, behavioral health services, employee assistance programs and managed health care products related to prescription drugs. We offer these health plans and services through Health Net, LLC and its subsidiaries: Health Net of California, Inc., Health Net Life Insurance Company and Health Net Community Solutions, Inc. These entities are wholly owned subsidiaries of Centene Corporation (NYSE: CNC), a Fortune 25 company that offers affordable and high-quality products to nearly 1 in 15 individuals across the nation. For more information, visit www.HealthNet.com.

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SOURCE Health Net

FAQ

What assistance is Health Net providing in Humboldt County during the emergency?

Health Net is offering emergency supplies of medications and telehealth services, as well as mental health support for affected members.

How can members access telehealth services through Health Net?

Members can access telehealth services at no cost by referencing the back of their Health Net ID card for instructions.

What should members do if their pharmacy is closed?

If a member's pharmacy is closed, they can call Health Net at 1-800-400-8987 for assistance in obtaining medications.

Is mental health support available for Health Net members affected by the earthquake?

Yes, Health Net members can call MHN at 1-800-227-1060 for mental health counseling and support.