Health Net Providing Special Assistance to Members Affected by Wildfires, Flash Flooding

Rhea-AI Summary

Health Net is responding to the declared state of emergency in Alpine, El Dorado, Inyo, Los Angeles, and Placer counties due to wildfires and flash flooding. The company is providing special assistance to ensure members can access essential prescription medications and healthcare services. During this emergency, members can obtain emergency prescription supplies from their pharmacy or contact Health Net for assistance. Health Net also offers telehealth services and mental health support through MHN. They are committed to ensuring continued healthcare access during this crisis.

Positive

• Emergency prescription support for members affected by wildfires and flooding.
• Access to telehealth services at no cost for members unable to reach primary care providers.
• 24/7 mental health support provided through MHN hotline.

Negative

• None.

Health Net Assisting Members in Alpine, El Dorado, Inyo, Los Angeles and Placer Counties During State of Emergency

SACRAMENTO, Calif, Nov. 22, 2022 /PRNewswire/ -- In response to Gov. Gavin Newsom's declared state of emergencies in Alpine, El Dorado, Inyo, Los Angeles and Placer counties, Health Net is providing special assistance to assist members affected by the wildfires and flash flooding. Health Net wants to ensure its members have access to essential prescription medications, critical Health Net information and other healthcare services should their services be interrupted.

Prescription Information

• During the duration of the state of emergency, members in Alpine, El Dorado, Inyo, Los Angeles and Placer counties affected by the by the wildfires or flash flooding can obtain an emergency supply from the drug store where they originally filled their prescription.
• If their drug store is closed, members can call Health Net at 1-800-400-8987 for assistance.

Help with Coping

Health Net members can also call MHN for coping support. MHN can offer referrals to mental health counselors, local services, or phone consultations. These services can help members cope with grief, stress, or trauma related to the wildfires or flash flooding. MHN operates their hotline 24 hours a day, seven days a week and can be reached at 1-800-227-1060.

Video Medical Appointments

If members cannot reach their primary care provider during a declared state of emergency, Health Net provides access to telehealth services at no cost. To make an appointment, members should reference the back of their Health Net ID card for more information on how to access telehealth services. Members can find this same information by registering with and logging on to HealthNet.com.

Information for Healthcare Providers

Doctors and nurse practitioners can call Health Net at 1-800-641-7761 for help with:

• Emergency prescription refill guidelines
• Escalating approvals to reduce approval turnaround times
• Approval for out-of-network treatments when in-network resources are unavailable

Other Important Information

Depending on how long the members need additional assistance, Health Net may take additional steps to ensure its members have access to necessary healthcare services.

About Health Net:
At Health Net, we believe every person deserves a safety net for their health, regardless of age, income, employment status or current state of health. Founded in California more than 40 years ago, we're dedicated to transforming the health of our community, one person at a time. Today, Health Net's 2,600 employees and 90,000 network providers serve 3 million members. That's nearly 1 in 12 Californians. We provide health plans for individuals, families, businesses of every size and people who qualify for Medi-Cal or Medicare — Coverage for Every Stage of Life™. Health Net also offers access to substance abuse programs, behavioral health services, employee assistance programs and managed health care products related to prescription drugs. We offer these health plans and services through Health Net, LLC and its subsidiaries: Health Net of California, Inc., Health Net Life Insurance Company and Health Net Community Solutions, Inc. These entities are wholly owned subsidiaries of Centene Corporation (NYSE: CNC), a Fortune 25 company that offers affordable and high-quality products to nearly 1 in 15 individuals across the nation. For more information, visit www.HealthNet.com.

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SOURCE Health Net

FAQ

What assistance is Health Net providing to members due to the state of emergency?

Health Net is providing emergency prescription supplies, telehealth services, and mental health support to members affected by wildfires and flooding.

How can Health Net members access telehealth services during the emergency?

Members can access telehealth services at no cost by referring to the back of their Health Net ID card for instructions.

What should members do if their pharmacy is closed during the emergency?

If a member's pharmacy is closed, they can call Health Net at 1-800-400-8987 for assistance.

What is the role of MHN during the state of emergency?

MHN provides 24/7 mental health support and referrals to counselors for members coping with stress and trauma from the emergency.

Which counties are affected by Health Net's emergency services?

Health Net's emergency services are available to members in Alpine, El Dorado, Inyo, Los Angeles, and Placer counties.