Health Net Providing Special Assistance to Members Affected by Winter Storms

Rhea-AI Summary

Health Net is mobilizing resources to assist members in California and Nevada affected by winter storms following a state of emergency declared by Governor Gavin Newsom. The health provider is ensuring access to essential prescription medications and healthcare services during disruptions. Members in impacted areas can obtain emergency prescription refills from their pharmacies or contact Health Net for assistance if their pharmacy is closed. The company is also providing telehealth services at no cost and mental health support through a dedicated hotline. Health Net aims to maintain healthcare access and support for its 3 million members during this crisis.

Positive

• Health Net is offering emergency prescription refills to affected members.
• Telehealth services are available at no cost during the state of emergency.
• Mental health support is accessible through a dedicated hotline.

Negative

• None.

Health Net Assisting Members in Amador, Kern, Los Angeles, Madera, Mariposa, Mono, Nevada, San Bernardino, San Luis Obispo, Santa Barbara, Sierra, Sonoma and Tulare Counties During State of Emergency

SACRAMENTO, Calif., March 3, 2023 /PRNewswire/ -- In response to Gov. Gavin Newsom's declared state of emergency in Amador, Kern, Los Angeles, Madera, Mariposa, Mono, Nevada, San Bernardino, San Luis Obispo, Santa Barbara, Sierra, Sonoma and Tulare counties, Health Net is providing special assistance to assist members affected by the winter storms. Health Net wants to ensure its members have access to essential prescription medications, critical Health Net information and other healthcare services should their services be interrupted.

Prescription Information

• During the duration of the state of emergency, members in Amador, Kern, Los Angeles, Madera, Mariposa, Mono, Nevada, San Bernardino, San Luis Obispo, Santa Barbara, Sierra, Sonoma and Tulare counties affected by the winter storms can obtain an emergency supply from the drug store where they originally filled their prescription.
• If their drug store is closed, members can call Health Net at 1-800-400-8987 for assistance.

Help with Coping  
Health Net members can also call MHN for coping support. MHN can offer referrals to mental health counselors, local services, or phone consultations. These services can help members cope with grief, stress, or trauma related to the winter storms. MHN operates their hotline 24 hours a day, seven days a week and can be reached at 1-800-227-1060.

Video Medical Appointments
If members cannot reach their primary care provider during a declared state of emergency, Health Net provides access to telehealth services at no cost. To make an appointment, members should reference the back of their Health Net ID card for more information on how to access telehealth services. Members can find this same information by registering with and logging on to HealthNet.com.

Information for Healthcare Providers
Doctors and nurse practitioners can call Health Net at 1-800-641-7761 for help with:

• Emergency prescription refill guidelines
• Escalating approvals to reduce approval turnaround times
• Approval for out-of-network treatments when in-network resources are unavailable

Other Important Information  
Depending on how long the members need additional assistance, Health Net may take additional steps to ensure its members have access to necessary healthcare services.

About Health Net:
At Health Net, we believe every person deserves a safety net for their health, regardless of age, income, employment status or current state of health. Founded in California more than 40 years ago, we're dedicated to transforming the health of our community, one person at a time. Today, Health Net's 2,600 employees and 90,000 network providers serve 3 million members. That's nearly 1 in 12 Californians. We provide health plans for individuals, families, businesses of every size and people who qualify for Medi-Cal or Medicare — Coverage for Every Stage of Life™. Health Net also offers access to substance abuse programs, behavioral health services, employee assistance programs and managed health care products related to prescription drugs. We offer these health plans and services through Health Net, LLC and its subsidiaries: Health Net of California, Inc., Health Net Life Insurance Company and Health Net Community Solutions, Inc. These entities are wholly owned subsidiaries of Centene Corporation (NYSE: CNC), a Fortune 25 company that offers affordable and high-quality products to nearly 1 in 15 individuals across the nation. For more information, visit www.HealthNet.com.

View original content to download multimedia:https://www.prnewswire.com/news-releases/health-net-providing-special-assistance-to-members-affected-by-winter-storms-301762518.html

SOURCE Health Net

FAQ

What assistance is Health Net providing to members affected by the winter storms?

Health Net is providing emergency prescription refills, telehealth services at no cost, and mental health support to members affected by the winter storms.

Which counties in California and Nevada are affected by Health Net's assistance during the emergency?

The counties include Amador, Kern, Los Angeles, Madera, Mariposa, Mono, San Bernardino, San Luis Obispo, Santa Barbara, Sierra, Sonoma, and Tulare in California, and Nevada.

How can Health Net members access telehealth services during the emergency?

Members can access telehealth services by referencing the back of their Health Net ID card or by logging into HealthNet.com.

How can Health Net members get help if their pharmacy is closed?

Members can call Health Net at 1-800-400-8987 for assistance with prescription refills if their pharmacy is closed.

What is the contact number for mental health support provided by Health Net?

Members can call the MHN hotline for mental health support at 1-800-227-1060.