Health Net Providing Special Assistance to Members Affected by Winter Storms

Rhea-AI Summary

Health Net is enhancing support for members in Butte, El Dorado, Fresno, Humboldt, Imperial, Inyo, Lake, Mendocino, Merced, Monterey, Napa, Placer, Plumas, Sacramento, San Francisco, San Mateo, Santa Clara, Santa Cruz, Stanislaus, Tuolumne, and Yuba counties amid a state of emergency declared by Gov. Gavin Newsom due to winter storms. Key initiatives include providing emergency prescription refills, telehealth services at no cost, and a mental health support hotline. Health Net aims to ensure continuous access to essential healthcare services for affected members during this crisis.

Positive

• Health Net is providing emergency prescription refills for affected members.
• Telehealth services are available at no cost to members during the emergency.
• The mental health support hotline operates 24/7 to assist members with coping.

Negative

• None.

Health Net Assisting Members in Butte, El Dorado, Fresno, Humboldt, Imperial, Inyo, Lake, Mendocino, Merced, Monterey, Napa, Placer, Plumas, Sacramento, San Francisco, San Mateo, Santa Clara, Santa Cruz, Stanislaus, Tuolumne and Yuba Counties During State of Emergency

SACRAMENTO, Calif., March 10, 2023 /PRNewswire/ -- In response to Gov. Gavin Newsom's declared state of emergency in Butte, El Dorado, Fresno, Humboldt, Imperial, Inyo, Lake, Mendocino, Merced, Monterey, Napa, Placer, Plumas, Sacramento, San Francisco, San Mateo, Santa Clara, Santa Cruz, Stanislaus, Tuolumne and Yuba counties, Health Net is providing special assistance to assist members affected by the winter storms.  Health Net wants to ensure its members have access to essential prescription medications, critical Health Net information and other healthcare services should their services be interrupted.

Prescription Information

• During the duration of the state of emergency, members in Butte, El Dorado, Fresno, Humboldt, Imperial, Inyo, Lake, Mendocino, Merced, Monterey, Napa, Placer, Plumas, Sacramento, San Francisco, San Mateo, Santa Clara, Santa Cruz, Stanislaus, Tuolumne and Yuba counties affected by the winter storms can obtain an emergency supply from the drug store where they originally filled their prescription.
• If their drug store is closed, members can call Health Net at 1-800-400-8987 for assistance.

Help with Coping
Health Net members can also call MHN for coping support. MHN can offer referrals to mental health counselors, local services, or phone consultations. These services can help members cope with grief, stress, or trauma related to the winter storms. MHN operates their hotline 24 hours a day, seven days a week and can be reached at 1-800-227-1060.

Video Medical Appointments
If members cannot reach their primary care provider during a declared state of emergency, Health Net provides access to telehealth services at no cost. To make an appointment, members should reference the back of their Health Net ID card for more information on how to access telehealth services. Members can find this same information by registering with and logging on to HealthNet.com.

Information for Healthcare Providers
Doctors and nurse practitioners can call Health Net at 1-800-641-7761 for help with:

• Emergency prescription refill guidelines
• Escalating approvals to reduce approval turnaround times
• Approval for out-of-network treatments when in-network resources are unavailable

Other Important Information
Depending on how long the members need additional assistance, Health Net may take additional steps to ensure its members have access to necessary healthcare services.

About Health Net   

At Health Net, we believe every person deserves a safety net for their health, regardless of age, income, employment status or current state of health. Founded in California more than 40 years ago, we're dedicated to transforming the health of our community, one person at a time. Today, Health Net's 2,600 employees and 90,000 network providers serve 3 million members. That's nearly 1 in 12 Californians. We provide health plans for individuals, families, businesses of every size and people who qualify for Medi-Cal or Medicare — Coverage for Every Stage of Life™. Health Net also offers access to substance abuse programs, behavioral health services, employee assistance programs and managed health care products related to prescription drugs. We offer these health plans and services through Health Net, LLC and its subsidiaries: Health Net of California, Inc., Health Net Life Insurance Company and Health Net Community Solutions, Inc. These entities are wholly owned subsidiaries of Centene Corporation (NYSE: CNC), a Fortune 25 company that offers affordable and high-quality products to nearly 1 in 15 individuals across the nation. For more information, visit www.HealthNet.com.

View original content to download multimedia:https://www.prnewswire.com/news-releases/health-net-providing-special-assistance-to-members-affected-by-winter-storms-301769339.html

SOURCE Health Net

FAQ

What assistance is Health Net providing during the winter storms?

Health Net is offering emergency prescription refills, telehealth services at no cost, and access to a mental health support hotline for members affected by the winter storms.

Which counties are affected by Health Net's emergency assistance?

Health Net's assistance covers Butte, El Dorado, Fresno, Humboldt, Imperial, Inyo, Lake, Mendocino, Merced, Monterey, Napa, Placer, Plumas, Sacramento, San Francisco, San Mateo, Santa Clara, Santa Cruz, Stanislaus, Tuolumne, and Yuba counties.

Who declared the state of emergency related to the winter storms?

The state of emergency was declared by Gov. Gavin Newsom.

How can Health Net members access telehealth services during the emergency?

Members can access telehealth services by referencing the back of their Health Net ID card or by visiting HealthNet.com.

What is the contact number for Health Net support during the emergency?

Members can call Health Net at 1-800-400-8987 for assistance during the emergency.