CNA Financial Announces Q4 2020 Net Income Of $1.42 Per Share And Core Income Of $1.23 Per Share; Full Year 2020 Net Income Of $2.53 Per Share And Core Income Of $2.70 Per Share
CNA Financial Corporation reported a strong fourth quarter 2020 with net income of $387 million, up from $273 million a year earlier. Core income reached $335 million, exceeding last year's $265 million. The property and casualty (P&C) combined ratio improved to 93.5% from 95.6%. Gross written premiums increased by 15% and net written premiums by 12%. However, the full-year net income dropped to $690 million from $1 billion. Book value per share rose to $46.82, and dividends were declared at $0.38 per share with a special dividend of $0.75.
- Fourth quarter net income increased to $387 million from $273 million year-over-year.
- Core income for the fourth quarter reached a record $335 million, compared to $265 million in the prior year.
- P&C combined ratio improved to 93.5%, a notable decrease from 95.6% year-over-year.
- Gross written premiums grew by 15%, and net written premiums rose by 12% in the P&C segments.
- Book value per share increased to $46.82, up 6% from year-end 2019.
- Full-year net income declined to $690 million from $1 billion in the previous year.
- Core income for the full year fell to $735 million, compared to $979 million last year.
- P&C combined ratio for the year worsened to 100.9% from 96.7% year-over-year.
- Net investment income decreased from $2.118 billion last year to $1.935 billion.
CHICAGO, Feb. 8, 2021 /PRNewswire/ --
Fourth Quarter
- Net income was
$387 million versus$273 million in the prior year quarter; core income was a record$335 million versus$265 million in the prior year quarter. - The P&C combined ratio was
93.5% compared with95.6% in the prior year quarter, including 0.8 points of catastrophe loss impact compared with 2.9 points in the prior year quarter. No change to COVID-19 catastrophe loss estimate. - The underlying combined ratio was
92.7% compared with94.9% in the prior year quarter. The underlying loss ratio was60.5% compared with60.9% in the prior year quarter and the expense ratio was32.0% compared with33.7% in the prior year quarter. - P&C segments, excluding third party captives, generated gross written premium growth of
15% and net written premium growth of12% from strong rate of +12% and new business growth of17% . - Net investment income of
$555 million pretax includes$114 million of income from LPs and common stock compared with$545 million of pretax net investment income which included$69 million of income from LPs and common stock in the prior year quarter.
Full Year
- Net income was
$690 million versus$1 billion in the prior year; core income was$735 million versus$979 million in the prior year. - The P&C combined ratio was
100.9% compared with96.7% in the prior year, including 7.7 points of catastrophe loss impact compared with 2.6 points in the prior year. - The underlying combined ratio was
93.1% compared with94.8% in the prior year. The underlying loss ratio was60.2% compared with61.0% in the prior year and the expense ratio was32.6% compared with33.5% in the prior year. - P&C segments, excluding third party captives, generated gross written premium growth of
9% and net written premium growth of6% from strong rate of +11% and new business growth of6% . - Net investment income of
$1,935 million pretax includes$144 million of income from LPs and common stock compared with$2,118 million of pretax net investment income which included$226 million of income from LPs and common stock in the prior year.
Shareholders' Equity
- Book value per share of
$46.82 ; book value per share excluding AOCI of$43.86 , a6% increase from year-end 2019 adjusting for$3.48 of dividends per share. - Increased quarterly dividend
3% to$0.38 per share; special dividend of$0.75 per share.
CNA Financial Corporation (NYSE: CNA) today announced fourth quarter 2020 net income of
Our Property & Casualty segments produced core income of
Our Life & Group and Corporate & Other segments produced core income (loss) for the fourth quarter of 2020 of
CNA Financial declared a quarterly dividend of
Further, as previously announced, the Company entered into an agreement with Cavello Bay Reinsurance Limited (Cavello), a subsidiary of Enstar Group Limited, under which Cavello will reinsure a legacy portfolio of excess workers' compensation policies. The transaction closed on February 5, 2021.
Results for the Three Months | Results for the Year Ended | ||||||||||||||
($ millions, except per share data) | 2020 | 2019 | 2020 | 2019 | |||||||||||
Net income | $ | 387 | $ | 273 | $ | 690 | $ | 1,000 | |||||||
Core income (a) | 335 | 265 | 735 | 979 | |||||||||||
Net income per diluted share | $ | 1.42 | $ | 1.00 | $ | 2.53 | $ | 3.67 | |||||||
Core income per diluted share | 1.23 | 0.97 | 2.70 | 3.59 |
December 31, 2020 | December 31, 2019 | ||||
Book value per share | $ | 46.82 | $ | 45.00 | |
Book value per share excluding AOCI | 43.86 | 44.81 |
(a) | Management utilizes the core income (loss) financial measure to monitor the Company's operations. Please refer herein to the Reconciliation of GAAP Measures to Non-GAAP Measures section of this press release for further discussion of this non-GAAP measure. |
"CNA produced record core income in the fourth quarter as we continued to leverage the hardening market conditions achieving
Property & Casualty Operations | |||||||||||||||||||
Results for the Three Months | Results for the Year Ended | ||||||||||||||||||
($ millions) | 2020 | 2019 | 2020 | 2019 | |||||||||||||||
Gross written premiums ex. 3rd party captives | $ | 2,169 | $ | 1,892 | $ | 8,422 | $ | 7,735 | |||||||||||
GWP ex. 3rd party captives change (% year over year) | 15 | % | 9 | % | |||||||||||||||
Net written premiums | $ | 1,952 | $ | 1,746 | $ | 7,566 | $ | 7,134 | |||||||||||
NWP change (% year over year) | 12 | % | 6 | % | |||||||||||||||
Net investment income | $ | 324 | $ | 336 | $ | 1,072 | $ | 1,273 | |||||||||||
Core income | 369 | 337 | 834 | 1,190 | |||||||||||||||
Loss ratio excluding catastrophes and development | 60.5 | % | 60.9 | % | 60.2 | % | 61.0 | % | |||||||||||
Effect of catastrophe impacts | 0.8 | 2.9 | 7.7 | 2.6 | |||||||||||||||
Effect of development-related items | — | (2.2) | 0.1 | (0.7) | |||||||||||||||
Loss ratio | 61.3 | % | 61.6 | % | 68.0 | % | 62.9 | % | |||||||||||
Expense ratio | 32.0 | % | 33.7 | % | 32.6 | % | 33.5 | % | |||||||||||
Combined ratio | 93.5 | % | 95.6 | % | 100.9 | % | 96.7 | % | |||||||||||
Combined ratio excluding catastrophes and development | 92.7 | % | 94.9 | % | 93.1 | % | 94.8 | % |
- The fourth quarter combined ratio excluding catastrophes and development improved 2.2 points as compared with the prior year quarter. The expense ratio improved 1.7 points driven by higher net earned premiums and lower underwriting expenses. The underlying loss ratio improved 0.4 points.
- The fourth quarter combined ratio improved 2.1 points as compared with the prior year quarter. Net catastrophe losses were
$14 million , or 0.8 points of the loss ratio in the quarter compared with$51 million , or 2.9 points of the loss ratio, for the prior year quarter. Net prior period development had no impact on the loss ratio in the current quarter compared with 2.2 points of favorable development decreasing the loss ratio in the prior year quarter. - In the fourth quarter, P&C segments, excluding third party captives, generated gross written premium growth of
15% and net written premium growth of12% driven by higher rate and new business. - For the full year, the combined ratio excluding catastrophes and development improved 1.7 points as compared with the prior year. The expense ratio improved 0.9 points driven by higher net earned premiums and lower underwriting expenses. The underlying loss ratio improved 0.8 points.
- For the full year, the combined ratio increased 4.2 points as compared with the prior year. Net catastrophe losses were
$550 million , or 7.7 points of the loss ratio for the full year compared with$179 million , or 2.6 points of the loss ratio, for the prior year. Unfavorable net prior period development increased the loss ratio by 0.1 points in the current year compared with 0.7 points of favorable development decreasing the loss ratio in the prior year. - For the full year, P&C segments, excluding third party captives, generated gross written premium growth of
9% and net written premium growth of6% driven by higher rate and new business.
Business Operating Highlights | |||||||||||||||||||
Specialty | |||||||||||||||||||
Results for the Three Months | Results for the Year Ended | ||||||||||||||||||
($ millions) | 2020 | 2019 | 2020 | 2019 | |||||||||||||||
Gross written premiums ex. 3rd party captives | $ | 883 | $ | 752 | $ | 3,296 | $ | 3,015 | |||||||||||
GWP ex. 3rd party captives change (% year over year) | 17 | % | 9 | % | |||||||||||||||
Net written premiums | $ | 809 | $ | 705 | $ | 3,040 | $ | 2,848 | |||||||||||
NWP change (% year over year) | 15 | % | 7 | % | |||||||||||||||
Core income | $ | 181 | $ | 188 | $ | 535 | $ | 671 | |||||||||||
Loss ratio excluding catastrophes and development | 60.0 | % | 60.7 | % | 59.9 | % | 60.3 | % | |||||||||||
Effect of catastrophe impacts | 0.7 | (0.2) | 4.3 | 0.5 | |||||||||||||||
Effect of development-related items | (1.9) | (4.9) | (2.1) | (3.3) | |||||||||||||||
Loss ratio | 58.8 | % | 55.6 | % | 62.1 | % | 57.5 | % | |||||||||||
Expense ratio | 30.4 | % | 32.4 | % | 31.3 | % | 32.5 | % | |||||||||||
Combined ratio | 89.4 | % | 88.2 | % | 93.5 | % | 90.2 | % | |||||||||||
Combined ratio excluding catastrophes and development | 90.6 | % | 93.3 | % | 91.3 | % | 93.0 | % |
- The combined ratio excluding catastrophes and development improved 2.7 points for the fourth quarter of 2020 as compared with the prior year quarter. The expense ratio improved 2.0 points driven by higher net earned premiums and lower underwriting expenses. The underlying loss ratio improved 0.7 points.
- The combined ratio increased 1.2 points for the fourth quarter of 2020 as compared with the prior year quarter. Net catastrophe losses were
$5 million , or 0.7 points of the loss ratio in the quarter compared with$(1) million , or (0.2) points of the loss ratio, for the prior year quarter. Favorable net prior period development improved the loss ratio by 1.9 points in the quarter compared with 4.9 points of improvement in the prior year quarter. - Gross written premiums, excluding third party captives, grew
17% and net written premiums grew15% for the fourth quarter of 2020 driven by strong rate and higher new business.
Commercial | |||||||||||||||||||
Results for the Three Months | Results for the Year Ended | ||||||||||||||||||
($ millions) | 2020 | 2019 | 2020 | 2019 | |||||||||||||||
Gross written premiums ex. 3rd party captives | $ | 975 | $ | 867 | $ | 3,993 | $ | 3,609 | |||||||||||
GWP ex. 3rd party captives change (% year over year) | 13 | % | 11 | % | |||||||||||||||
Net written premiums | $ | 862 | $ | 779 | $ | 3,565 | $ | 3,315 | |||||||||||
NWP change (% year over year) | 11 | % | 8 | % | |||||||||||||||
Core income | $ | 165 | $ | 133 | $ | 261 | $ | 489 | |||||||||||
Loss ratio excluding catastrophes and development | 61.1 | % | 61.4 | % | 60.6 | % | 61.7 | % | |||||||||||
Effect of catastrophe impacts | 0.5 | 6.5 | 10.7 | 4.9 | |||||||||||||||
Effect of development-related items | 1.7 | (1.3) | 2.1 | 0.7 | |||||||||||||||
Loss ratio | 63.3 | % | 66.6 | % | 73.4 | % | 67.3 | % | |||||||||||
Expense ratio | 32.7 | % | 33.6 | % | 33.0 | % | 32.9 | % | |||||||||||
Combined ratio | 96.2 | % | 100.6 | % | 106.9 | % | 100.8 | % | |||||||||||
Combined ratio excluding catastrophes and development | 94.0 | % | 95.4 | % | 94.1 | % | 95.2 | % |
- The combined ratio excluding catastrophes and development improved 1.4 points for the fourth quarter of 2020 as compared with the prior year quarter. The expense ratio improved 0.9 points driven by higher net earned premiums. The underlying loss ratio improved 0.3 points.
- The combined ratio improved 4.4 points for the fourth quarter of 2020 as compared with the prior year quarter. Net catastrophe losses were
$4 million , or 0.5 points of the loss ratio in the fourth quarter of 2020 compared with$52 million , or 6.5 points of the loss ratio, for the prior year quarter. Unfavorable net prior period development increased the loss ratio by 1.7 points in the quarter, with more than half from unfavorable premium development, compared with 1.3 points of favorable development decreasing the loss ratio in the prior year quarter. - Gross written premiums, excluding third party captives, grew
13% and net written premiums grew11% for the fourth quarter of 2020 driven by higher new business and favorable rate.
International | |||||||||||||||||||
Results for the Three Months | Results for the Year Ended | ||||||||||||||||||
($ millions) | 2020 | 2019 | 2020 | 2019 | |||||||||||||||
Gross written premiums | $ | 311 | $ | 274 | $ | 1,133 | $ | 1,111 | |||||||||||
GWP change (% year over year) | 14 | % | 2 | % | |||||||||||||||
Net written premiums | $ | 281 | $ | 262 | $ | 961 | $ | 971 | |||||||||||
NWP change (% year over year) | 7 | % | (1) | % | |||||||||||||||
Core income | $ | 23 | $ | 16 | $ | 38 | $ | 30 | |||||||||||
Loss ratio excluding catastrophes and development | 60.1 | % | 59.7 | % | 60.1 | % | 60.9 | % | |||||||||||
Effect of catastrophe impacts | 2.1 | — | 7.1 | 1.1 | |||||||||||||||
Effect of development-related items | (0.3) | 2.6 | (0.3) | 2.1 | |||||||||||||||
Loss ratio | 61.9 | % | 62.3 | % | 66.9 | % | 64.1 | % | |||||||||||
Expense ratio | 35.0 | % | 38.0 | % | 35.5 | % | 37.7 | % | |||||||||||
Combined ratio | 96.9 | % | 100.3 | % | 102.4 | % | 101.8 | % | |||||||||||
Combined ratio excluding catastrophes and development | 95.1 | % | 97.7 | % | 95.6 | % | 98.6 | % |
- The combined ratio excluding catastrophes and development improved 2.6 points for the fourth quarter of 2020 as compared with the prior year quarter. The expense ratio improved 3.0 points driven by lower acquisition and underwriting expenses. The underlying loss ratio increased 0.4 points.
- The combined ratio improved 3.4 points for the fourth quarter of 2020 as compared with the prior year quarter. Net catastrophe losses were
$5 million , or 2.1 points of the loss ratio in the fourth quarter of 2020, compared with no net catastrophe losses recorded for the prior year quarter. Favorable net prior year development improved the loss ratio by 0.3 points in the quarter compared with 2.6 points of unfavorable development increasing the loss ratio in the prior year quarter. - Excluding currency fluctuations, gross written premiums for International increased
11% and net written premiums increased5% for the fourth quarter of 2020 as compared with the prior year quarter driven by growth in Canada and Europe.
Life & Group | |||||||||||||||||||
Results for the Three Months | Results for the Year Ended | ||||||||||||||||||
($ millions) | 2020 | 2019 | 2020 | 2019 | |||||||||||||||
Net earned premiums | $ | 124 | $ | 130 | $ | 504 | $ | 520 | |||||||||||
Net investment income | 229 | 204 | 851 | 820 | |||||||||||||||
Core income (loss) | 26 | (4) | 9 | (109) |
Due to the recognition of the premium deficiency and resetting of actuarial assumptions in the third quarter of 2020, the operating results for our long term care business reflect the variance between actual experience and the expected results contemplated in our best estimate reserves. Core results improved
Corporate & Other | |||||||||||||||||||
Results for the Three Months | Results for the Year Ended | ||||||||||||||||||
($ millions) | 2020 | 2019 | 2020 | 2019 | |||||||||||||||
Net investment income | $ | 2 | $ | 5 | $ | 12 | $ | 25 | |||||||||||
Interest expense | 28 | 32 | 122 | 131 | |||||||||||||||
Core loss | (60) | (68) | (108) | (102) |
Core loss improved
Net Investment Income | |||||||||||||||||||
Results for the Three Months | Results for the Year Ended | ||||||||||||||||||
2020 | 2019 | 2020 | 2019 | ||||||||||||||||
Net investment income | $ | 555 | $ | 545 | $ | 1,935 | $ | 2,118 | |||||||||||
Net investment income increased
About the Company
CNA is one of the largest U.S. commercial property and casualty insurance companies. CNA provides a broad range of standard and specialized property and casualty insurance products and services for businesses and professionals in the U.S., Canada and Europe, backed by more than 120 years of experience and approximately
Contact
Media: | Analysts: | |
Cara McCall, 312-822-1309 | Amy C. Adams, 312-822-5533 |
Conference Call and Webcast/Presentation Information
A conference call for investors and the professional investment community will be held at 8:00 a.m. (CT) today. On the conference call will be Dino E. Robusto, Chairman and Chief Executive Officer of CNA Financial Corporation, Al Miralles, Executive Vice President and Chief Financial Officer of CNA Financial Corporation and other members of senior management. Participants can access the call by dialing (800) 289-0571, or for international callers, +1 (720) 543-0206. The call will also be broadcast live on the internet and may be accessed from the Investor Relations page of the CNA website (www.cna.com). A presentation will be posted and available on the CNA website and will provide additional insight into the results.
The call is available to the media, but questions will be restricted to investors and the professional investment community. An online replay will be available on CNA's website following the call. Financial supplement information related to the results is available on the investor relations pages of the CNA website or by contacting investor.relations@cna.com.
Definition of Reported Segments
- Specialty provides management and professional liability and other coverages through property and casualty products and services using a network of brokers, independent agencies and managing general underwriters.
- Commercial works with a network of brokers and independent agents to market a broad range of property and casualty insurance products and services to small, middle-market and large businesses.
- International underwrites property and casualty coverages on a global basis through two insurance companies based in the U.K. and Luxembourg, a branch operation in Canada as well as through our Lloyd's Syndicate.
- Life & Group primarily includes the results of the individual and group long term care businesses that are in run off.
- Corporate & Other primarily includes certain corporate expenses, including interest on corporate debt, and the results of certain property and casualty business in run-off, including CNA Re and asbestos and environmental pollution (A&EP).
Financial Measures
Management utilizes the following metrics in their evaluation of the Property & Casualty Operations. These ratios are calculated using financial results prepared in accordance with accounting principles generally accepted in the United States of America (GAAP).
- Loss ratio is the percentage of net incurred claim and claim adjustment expenses to net earned premiums.
- Underlying loss ratio represents the loss ratio excluding catastrophes and development.
- Expense ratio is the percentage of insurance underwriting and acquisition expenses, including the amortization of deferred acquisition costs, to net earned premiums.
- Dividend ratio is the ratio of policyholders' dividends incurred to net earned premiums.
- Combined ratio is the sum of the loss, expense and dividend ratios.
- Underlying combined ratio is the sum of the underlying loss, expense and dividend ratios.
- Renewal premium change represents the estimated change in average premium on policies that renew, including rate and exposure changes.
- Rate represents the average change in price on policies that renew excluding exposure change. For certain products within Small Business, where quantifiable, rate includes the influence of new business as well.
- Retention represents the percentage of premium dollars renewed in comparison to the expiring premium dollars from policies available to renew.
- New business represents premiums from policies written with new customers and additional policies written with existing customers.
Gross written premiums ex. 3rd party captives represents gross written premiums excluding business which is ceded to third party captives, including business related to large warranty programs.
The Company's investment portfolio is monitored by management through analysis of various factors including unrealized gains and losses on securities, portfolio duration and exposure to market and credit risk.
Reconciliation of GAAP Measures to Non-GAAP Measures
This press release also contains financial measures that are not in accordance with GAAP. Management utilizes these financial measures to monitor the Company's insurance operations and investment portfolio. The Company believes the presentation of these measures provides investors with a better understanding of the significant factors that comprise the Company's operating performance. Reconciliations of these measures to the most comparable GAAP measures follow below.
Reconciliation of Net Income (Loss) to Core Income (Loss)
Core income (loss) is calculated by excluding from net income (loss) the after-tax effects of net investment gains or losses and any cumulative effects of changes in accounting guidance. The calculation of core income (loss) excludes net investment gains or losses because net investment gains or losses are generally driven by economic factors that are not necessarily reflective of our primary operations. Management monitors core income (loss) for each business segment to assess segment performance. Presentation of consolidated core income (loss) is deemed to be a non-GAAP financial measure.
Results for the Three Months | Results for the Year Ended | ||||||||||||||
($ millions) | 2020 | 2019 | 2020 | 2019 | |||||||||||
Net income | $ | 387 | $ | 273 | $ | 690 | $ | 1,000 | |||||||
Less: Net investment gains (losses) | 52 | 8 | (45) | 21 | |||||||||||
Core income | $ | 335 | $ | 265 | $ | 735 | $ | 979 |
Reconciliation of Net Income (Loss) per Diluted Share to Core Income (Loss) per Diluted Share
Core income (loss) per diluted share provides management and investors with a valuable measure of the Company's operating performance for the same reasons applicable to its underlying measure, core income (loss). Core income (loss) per diluted share is core income (loss) on a per diluted share basis.
Results for the Three Months | Results for the Year Ended | ||||||||||||||
2020 | 2019 | 2020 | 2019 | ||||||||||||
Net income per diluted share | $ | 1.42 | $ | 1.00 | $ | 2.53 | $ | 3.67 | |||||||
Less: Net investment gains (losses) | 0.19 | 0.03 | (0.17) | 0.08 | |||||||||||
Core income per diluted share | $ | 1.23 | $ | 0.97 | $ | 2.70 | $ | 3.59 |
Reconciliation of Book Value per Share to Book Value per Share Excluding AOCI
Book value per share excluding AOCI allows management and investors to analyze the amount of the Company's net worth primarily attributable to the Company's business operations. The Company believes this measurement is useful as it reduces the effect of items that can fluctuate significantly from period to period, primarily based on changes in interest rates.
December 31, | December 31, | ||||||
Book value per share | $ | 46.82 | $ | 45.00 | |||
Less: Per share impact of AOCI | 2.96 | 0.19 | |||||
Book value per share excluding AOCI | $ | 43.86 | $ | 44.81 |
Calculation of Return on Equity and Core Return on Equity
Core return on equity provides management and investors with a measure of how effectively the Company is investing the portion of the Company's net worth that is primarily attributable to its business operations.
Results for the Three Months | Results for the Year Ended | |||||||||||||||
($ millions) | 2020 | 2019 | 2020 | 2019 | ||||||||||||
Annualized net income | $ | 1,546 | $ | 1,090 | $ | 690 | $ | 1,000 | ||||||||
Average stockholders' equity including AOCI (a) | 12,364 | 12,169 | 12,461 | 11,716 | ||||||||||||
Return on equity | 12.5 | % | 9.0 | % | 5.5 | % | 8.5 | % | ||||||||
Annualized core income | $ | 1,340 | $ | 1,060 | $ | 735 | $ | 979 | ||||||||
Average stockholders' equity excluding AOCI (a) | 11,757 | 12,073 | 12,033 | 12,129 | ||||||||||||
Core return on equity | 11.4 | % | 8.8 | % | 6.1 | % | 8.1 | % |
(a) | Average stockholders' equity is calculated using a simple average of the beginning and ending balances for the period. |
For additional information, please refer to CNA's most recent 10-K on file with the Securities and Exchange Commission, as well as the financial supplement, available at www.cna.com.
Forward-Looking Statements
This press release includes statements that relate to anticipated future events (forward-looking statements) rather than actual present conditions or historical events. These statements are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995 and generally include words such as "believes," "expects," "intends," "anticipates," "estimates" and similar expressions. Forward-looking statements, by their nature, are subject to a variety of inherent risks and uncertainties that could cause actual results to differ materially from the results projected. Many of these risks and uncertainties cannot be controlled by CNA. For a detailed description of these risks and uncertainties please refer to CNA's filings with the Securities and Exchange Commission, available at www.cna.com.
Any forward-looking statements made in this press release are made by CNA as of the date of this press release. Further, CNA does not have any obligation to update or revise any forward-looking statement contained in this press release, even if CNA's expectations or any related events, conditions or circumstances change.
Any descriptions of coverage under CNA policies or programs in this press release are provided for convenience only and are not to be relied upon with respect to questions of coverage, exclusions or limitations. With regard to all such matters, the terms and provisions of relevant insurance policies are primary and controlling. In addition, please note that all coverages may not be available in all states.
"CNA" is a registered trademark of CNA Financial Corporation. Certain CNA Financial Corporation subsidiaries use the "CNA" trademark in connection with insurance underwriting and claims activities. Copyright © 2021 CNA. All rights reserved.
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