Reliability Roadmap: Consumers Energy Reduced Customer Power Outages an Average of 21 Minutes in 2024
Consumers Energy reported significant improvements in power reliability for its nearly 2 million customers in 2024. The company achieved a 21-minute reduction in average customer power outage duration compared to 2023, with over 93% of customers seeing power restored within 24 hours, up from 87% in 2023.
The average customer experienced 155 minutes without power in normal weather conditions in 2024, down from 176 minutes in 2023, marking a 12% improvement - the largest in the past decade. The company implemented over 1,350 major upgrades and cleared trees along 7,000 miles of electric lines as part of its Reliability Roadmap initiative.
The company's long-term goals include limiting major storm outages to no more than 100,000 customers and restoring all power within 24 hours. Improvements included new technology deployment, infrared cameras, durable iron poles, and robotic assistance.
Consumers Energy ha riportato significativi miglioramenti nella affidabilità dell'energia per i suoi quasi 2 milioni di clienti nel 2024. L'azienda ha raggiunto una riduzione di 21 minuti nella durata media delle interruzioni di corrente rispetto al 2023, con oltre il 93% dei clienti che hanno visto ripristinata la corrente entro 24 ore, in aumento rispetto all'87% nel 2023.
Il cliente medio ha sperimentato 155 minuti senza energia in condizioni meteorologiche normali nel 2024, rispetto ai 176 minuti nel 2023, segnando un miglioramento del 12%, il più grande degli ultimi dieci anni. L'azienda ha implementato oltre 1.350 aggiornamenti significativi e ha rimosso alberi lungo 7.000 miglia di linee elettriche come parte della sua iniziativa Reliability Roadmap.
Gli obiettivi a lungo termine dell'azienda includono la limitazione delle interruzioni di corrente durante le grandi tempeste a non più di 100.000 clienti e il ripristino di tutta l'energia entro 24 ore. I miglioramenti hanno incluso l'implementazione di nuove tecnologie, telecamere a infrarossi, pali in ferro durevoli e assistenza robotica.
Consumers Energy informó sobre mejoras significativas en la fiabilidad del suministro eléctrico para sus casi 2 millones de clientes en 2024. La compañía logró una reducción de 21 minutos en la duración promedio de las interrupciones de energía en comparación con 2023, con más del 93% de los clientes viendo restaurada la energía en 24 horas, un aumento respecto al 87% en 2023.
El cliente promedio experimentó 155 minutos sin energía en condiciones climáticas normales en 2024, frente a los 176 minutos en 2023, lo que representa una mejora del 12%, la mayor en la última década. La compañía implementó más de 1,350 mejoras importantes y despejó árboles a lo largo de 7,000 millas de líneas eléctricas como parte de su iniciativa Reliability Roadmap.
Los objetivos a largo plazo de la empresa incluyen limitar las interrupciones importantes durante tormentas a no más de 100,000 clientes y restaurar toda la energía en 24 horas. Las mejoras incluyeron el despliegue de nuevas tecnologías, cámaras infrarrojas, postes de hierro duraderos y asistencia robótica.
Consumers Energy는 2024년 거의 200만 고객을 위한 전력 신뢰성에서 상당한 개선을 보고했습니다. 이 회사는 2023년 대비 평균 고객 전력 정전 지속 시간을 21분 단축했으며, 24시간 이내에 전력이 복구된 고객의 비율은 93%로, 2023년의 87%에서 증가했습니다.
평균 고객은 2024년 정상 기상 조건에서 155분 동안 전력이 없는 상태를 경험했으며, 이는 2023년의 176분에서 감소한 것으로, 12% 개선을 나타내며 지난 10년간 가장 큰 개선입니다. 이 회사는 Reliability Roadmap 이니셔티브의 일환으로 1,350건 이상의 주요 업그레이드를 시행하고 7,000마일의 전선 옆의 나무를 제거했습니다.
회사의 장기 목표에는 주요 폭풍으로 인한 정전을 100,000명 이하로 제한하고 24시간 이내에 모든 전력을 복구하는 것이 포함됩니다. 개선 사항으로는 새로운 기술 배치, 적외선 카메라, 내구성이 강한 철제 기둥 및 로봇 지원이 포함되었습니다.
Consumers Energy a rapporté des améliorations significatives de la fiabilité de l'alimentation électrique pour ses près de 2 millions de clients en 2024. L'entreprise a réalisé une réduction de 21 minutes de la durée moyenne des interruptions d'alimentation par rapport à 2023, avec plus de 93% des clients voyant l'électricité rétablie dans les 24 heures, en hausse par rapport à 87% en 2023.
Le client moyen a subi 155 minutes sans électricité dans des conditions météorologiques normales en 2024, contre 176 minutes en 2023, marquant une amélioration de 12% - la plus importante de la dernière décennie. L'entreprise a mis en œuvre plus de 1 350 mises à niveau majeures et a éliminé des arbres le long de 7 000 miles de lignes électriques dans le cadre de son initiative Reliability Roadmap.
Les objectifs à long terme de l'entreprise comprennent la limitation des pannes majeures lors des tempêtes à pas plus de 100 000 clients et la restauration de toute l'électricité dans les 24 heures. Les améliorations ont inclus le déploiement de nouvelles technologies, des caméras infrarouges, des poteaux en fer durables et une assistance robotique.
Consumers Energy berichtete 2024 über erhebliche Verbesserungen der Stromzuverlässigkeit für nahezu 2 Millionen Kunden. Das Unternehmen erzielte eine Reduzierung von 21 Minuten in der durchschnittlichen Dauer der Stromausfälle im Vergleich zu 2023, wobei über 93% der Kunden die Stromversorgung innerhalb von 24 Stunden wiederhergestellt sahen, ein Anstieg von 87% im Jahr 2023.
Der durchschnittliche Kunde erlebte 2024 unter normalen Wetterbedingungen 155 Minuten ohne Strom, gegenüber 176 Minuten im Jahr 2023, was eine 12%ige Verbesserung darstellt - die größte in den letzten zehn Jahren. Das Unternehmen führte mehr als 1.350 bedeutende Upgrades durch und beseitigte Bäume entlang von 7.000 Meilen elektrischer Leitungen im Rahmen seiner Reliability Roadmap-Initiative.
Die langfristigen Ziele des Unternehmens umfassen die Begrenzung von größeren Störungen während Stürmen auf nicht mehr als 100.000 Kunden und die Wiederherstellung aller Stromversorgung innerhalb von 24 Stunden. Zu den Verbesserungen gehörten die Einführung neuer Technologien, Infrarotkameras, langlebige Eisenmasten und robotergestützte Unterstützung.
- 21-minute reduction in average power outage duration year-over-year
- 93% of customers saw power restored within 24 hours, up from 87% in 2023
- 12% decrease in total outage minutes, largest improvement in past decade
- Completed 1,350 major upgrades and cleared 7,000 miles of electric lines
- None.
Insights
The 21-minute reduction in average outage duration and improvement to 93% in 24-hour restoration rate represents a material operational improvement for Consumers Energy. The 12% decrease in total outage minutes is particularly noteworthy as it marks the largest improvement in a decade, indicating successful execution of their grid modernization strategy.
The completion of 1,350 major upgrades and maintenance of 7,000 miles of electric lines demonstrates substantial infrastructure investment. These improvements directly impact the bottom line through reduced maintenance costs, fewer emergency repairs and improved customer satisfaction metrics that influence regulatory rate case outcomes. The enhanced reliability metrics strengthen CMS's position in future rate case proceedings, potentially supporting more favorable returns on equity.
For context, every 1% improvement in system reliability typically translates to $15-20 million in avoided costs for utilities of this size. The demonstrated operational excellence could positively impact the company's authorized return on equity in future rate cases, typically by 10-20 basis points, which would be material given CMS's
The operational metrics reveal significant progress in Consumers Energy's grid resilience strategy. The reduction to 155 minutes of outage time in normal weather conditions, down from 176 minutes, indicates enhanced system robustness and improved response capabilities. This
The implementation of advanced technologies, including infrared cameras and robotic solutions, coupled with traditional infrastructure hardening through iron pole installations and vegetation management, shows a balanced approach to grid modernization. The expansion of 24-hour restoration capability from
More Homes, Businesses Also Got Power Back in 24 Hours or Less
"We're excited to better serve our friends and neighbors through our Reliability Roadmap. Even with major storms and tornadoes last year, we moved closer to goals that enable better quality of life in the
Consumers Energy's Reliability Roadmap has set long-term goals to have fewer power outages affecting no more than 100,000 customers, even during major storms) and to restore power to all customers in less than 24 hours.
In 2023, Consumers Energy restored power within 24 hours nearly
The average Consumers Energy customer also went without power for 155 minutes in normal weather last year, down from 176 minutes. The
"We understand how important it is to keep the lights on for our communities who count on us, and we're driven to do better every day," said Chris Laird, Consumers Energy's vice president of electric distribution. "We are carrying out our plan to build on this progress. When you see Consumers Energy crews at work, they're adding new technology, clearing trees away or burying power lines to build a stronger grid."
Consumers Energy carried out over 1,350 major upgrades and cleared trees, limbs and branches along 7,000 miles of electric lines last year. Other tactics included new technology, infrared cameras, more durable iron poles and even a robotic dog.
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