SPECTRUM BUSINESS LAUNCHES NEW FLEXIBLE PACKAGES AND FREE INTERNET SPEED LIFTS
Spectrum Business has announced significant enhancements for its business customers, including new pricing structures and improved internet speeds. The company is offering 500 Mbps starting speeds at $40/month when bundled with two other business services, with guaranteed pricing for up to three years.
Current Spectrum Business Ultra Internet customers will receive a free automatic speed increase from 600 Mbps to 750 Mbps, representing a 25% boost. The company has also extended its Customer Commitment program to small business customers, which includes guarantees for reliable connectivity, exceptional service, and pricing transparency.
The new initiative features 24/7 U.S.-based customer support, 4-hour technician response times, and money-back satisfaction guarantees. Spectrum is also expanding its network to reach more than 1.7 million unserved and underserved businesses and homes nationwide.
Spectrum Business ha annunciato importanti miglioramenti per i suoi clienti aziendali, inclusi nuovi schemi tariffari e velocità internet migliorate. L'azienda offre velocità di partenza di 500 Mbps a $40/mese quando viene combinata con altri due servizi aziendali, con prezzi garantiti per un massimo di tre anni.
Gli attuali clienti di Spectrum Business Ultra Internet riceveranno un aumento automatico della velocità gratuito da 600 Mbps a 750 Mbps, equivalente a un incremento del 25%. L'azienda ha anche esteso il suo programma di Impegno al Cliente ai clienti delle piccole imprese, che include garanzie per una connettività affidabile, un servizio eccezionale e trasparenza nei prezzi.
La nuova iniziativa prevede supporto clienti 24/7 negli Stati Uniti, tempi di risposta dei tecnici di 4 ore e garanzie di soddisfazione con rimborso. Spectrum sta anche espandendo la sua rete per raggiungere oltre 1,7 milioni di aziende e abitazioni non servite o sottoservite a livello nazionale.
Spectrum Business ha anunciado importantes mejoras para sus clientes comerciales, incluyendo nuevas estructuras de precios y velocidades de internet mejoradas. La empresa ofrece velocidades iniciales de 500 Mbps a $40/mes cuando se combina con otros dos servicios comerciales, con precios garantizados por hasta tres años.
Los actuales clientes de Spectrum Business Ultra Internet recibirán un aumento automático de velocidad gratuito de 600 Mbps a 750 Mbps, lo que representa un aumento del 25%. La empresa también ha ampliado su programa de Compromiso con el Cliente a los clientes de pequeñas empresas, que incluye garantías de conectividad confiable, servicio excepcional y transparencia en los precios.
La nueva iniciativa incluye soporte al cliente 24/7 basado en EE. UU., tiempos de respuesta de técnicos de 4 horas y garantías de satisfacción con reembolso. Spectrum también está expandiendo su red para alcanzar a más de 1.7 millones de empresas y hogares no atendidos y desatendidos a nivel nacional.
스펙트럼 비즈니스는 비즈니스 고객을 위한 중요한 개선 사항을 발표했습니다. 여기에는 새로운 가격 구조와 향상된 인터넷 속도가 포함됩니다. 이 회사는 다른 두 가지 비즈니스 서비스와 함께 번들로 제공할 경우 월 $40에 500 Mbps의 시작 속도를 제공합니다, 최대 3년 동안 보장된 가격으로.
현재 스펙트럼 비즈니스 울트라 인터넷 고객은 600 Mbps에서 750 Mbps로의 무료 자동 속도 증가를 받게 되며, 이는 25%의 증가를 나타냅니다. 이 회사는 또한 신뢰할 수 있는 연결성, 뛰어난 서비스 및 가격 투명성을 보장하는 작은 비즈니스 고객을 위한 고객 약속 프로그램을 확장했습니다.
새로운 이니셔티브는 미국 내 24/7 고객 지원, 4시간 이내 기술자 응답 시간 및 환불 보장 만족도를 특징으로 합니다. 스펙트럼은 또한 170만 개 이상의 서비스가 제공되지 않거나 부족한 기업 및 가정을 대상으로 네트워크를 확장하고 있습니다.
Spectrum Business a annoncé d'importantes améliorations pour ses clients professionnels, notamment de nouvelles structures tarifaires et des vitesses Internet améliorées. L'entreprise propose des vitesses de départ de 500 Mbps à 40 $/mois lorsqu'elles sont associées à deux autres services professionnels, avec des prix garantis pendant trois ans.
Les clients actuels de Spectrum Business Ultra Internet bénéficieront d'une augmentation automatique de la vitesse gratuite de 600 Mbps à 750 Mbps, représentant une augmentation de 25 %. L'entreprise a également élargi son programme d'engagement client aux petites entreprises, ce qui inclut des garanties de connectivité fiable, un service exceptionnel et une transparence tarifaire.
La nouvelle initiative propose un support client 24/7 basé aux États-Unis, des temps de réponse des techniciens de 4 heures et des garanties de satisfaction avec remboursement. Spectrum étend également son réseau pour atteindre plus de 1,7 million d'entreprises et de foyers mal desservis ou non desservis à l'échelle nationale.
Spectrum Business hat bedeutende Verbesserungen für seine Geschäftskunden angekündigt, darunter neue Preisstrukturen und verbesserte Internetgeschwindigkeiten. Das Unternehmen bietet 500 Mbps Startgeschwindigkeiten für 40 $/Monat an, wenn es mit zwei anderen Geschäftsdiensten gebündelt wird, mit garantierten Preisen für bis zu drei Jahre.
Aktuelle Kunden von Spectrum Business Ultra Internet erhalten eine kostenlose automatische Geschwindigkeitssteigerung von 600 Mbps auf 750 Mbps, was einen Anstieg von 25 % bedeutet. Das Unternehmen hat auch sein Kundenengagement-Programm auf kleine Geschäftskunden ausgeweitet, das Garantien für zuverlässige Konnektivität, außergewöhnlichen Service und Preistransparenz umfasst.
Die neue Initiative umfasst einen 24/7-Kundenservice in den USA, eine Reaktionszeit von Technikern von 4 Stunden und Geld-zurück-Zufriedenheitsgarantien. Spectrum erweitert auch sein Netzwerk, um mehr als 1,7 Millionen unversorgte und unterversorgte Unternehmen und Haushalte im ganzen Land zu erreichen.
- New customers get 500 Mbps internet at $40/month with two-service bundle
- Existing Ultra Internet customers receive free 25% speed increase (600 Mbps to 750 Mbps)
- Three-year price guarantee offered for bundled services
- Network expansion to reach 1.7 million new potential customers
- Promotional $40/month pricing to 12-month period
- Best benefits require bundling multiple services
Insights
Charter's strategic overhaul of its business services represents a calculated move to strengthen its competitive position in the small business segment while potentially boosting average revenue per user (ARPU) through strategic bundling. The $40/month entry point for 500 Mbps service is particularly aggressive, but the requirement to bundle with two additional services reveals a sophisticated strategy to increase service adoption and customer stickiness.
The automatic speed upgrade from 600 Mbps to 750 Mbps for existing Ultra customers serves multiple strategic purposes: it preemptively addresses potential customer churn, creates goodwill, and positions the company's network capabilities favorably against competitors. The three-year price guarantee for higher-tier bundles is a particularly shrewd move, as it provides predictable revenue streams while protecting against customer attrition during a period of increasing competition.
The extension of the Customer Commitment program to small businesses represents a significant operational undertaking. The 4-hour service window and 15-minute outage notification requirements set ambitious service standards that will require substantial investment in technical staff and systems. However, these commitments could significantly reduce customer churn and support premium pricing, potentially offsetting the operational costs.
The emphasis on U.S.-based customer service and network expansion to 1.7 million underserved locations suggests Charter is positioning itself for long-term market share growth while potentially benefiting from government infrastructure initiatives. This comprehensive approach to service enhancement and customer experience improvement indicates a strategic pivot toward defending and expanding its business services segment in an increasingly competitive market.
Extends Company's Industry-Leading Customer Commitment Unveiled Last September to Small Businesses
Key Takeaways
- New Spectrum Business Internet plans offer guaranteed pricing up to three years; also 500 Mbps starting speeds at
$40 - Current Spectrum Business Ultra Internet customers receive free automatic speed lifts, from 600 Mbps to 750 Mbps.
- The Company's industry-leading Customer Commitment promising reliable service, transparent pricing, exceptional support and money-back guarantees now includes small business customers.
"We understand the unique challenges small businesses face, and the important role our internet, mobile and video services play in the success of their day-to-day operations," said Adam Ray, Executive Vice President and Chief Commercial Officer for Spectrum. "We created new, flexible packages with faster internet speeds and price guarantees to give small businesses more options to choose the Spectrum connectivity services they need to thrive."
New Bundled Pricing, Guaranteed Rates, Faster Internet Speeds for Free
Spectrum Business combines national reach and local service with scalable, cost-effective broadband communications solutions made to seamlessly work together. The Company's new, flexible pricing and packaging for Business customers now also includes guaranteed pricing for up to three years when multiple services are bundled with Ultra or Gig Internet, whole-dollar prices and more package options, and provides faster internet speeds for some existing Spectrum Business customers.
Starting today, new small business customers can get Spectrum Business Internet with 500 Mbps starting speeds for
Spectrum's Commitment to Small Business Customers
First launched for residential customers last year, Spectrum's groundbreaking Customer Commitment now extends the same service pillars, benchmarks and performance guarantees to its small business customers. Every employee of Spectrum has fully embraced the Commitment and is using it to drive greater internal engagement and enhancements to the Company's products and services.
"Our small business customers play a vital role in the communities we serve," added Cliff Hagan, Executive Vice President, Customer Operations for Spectrum. "By extending our first-of-its kind Customer Commitment to them, we are promising businesses reliable connectivity, transparency and an exceptional experience they can depend on to continue serving their customers, and if we fall short, we'll make it right with money-back guarantees."
The Business Customer Commitment includes:
1. Reliable Connectivity: We are committed to keeping our customers connected
- If a business' neighborhood experiences an outage of Spectrum services that lasts more than two hours, our agents will give a credit for that full day (excluding power outages, natural disasters and overnight scheduled maintenance).
2. Exceptional Service: We are committed to providing exceptional customer experiences.
- We provide 24/7,
100% U.S. -based customer service support; if a business customer needs help or a professional installation, a technician will be available within 4 hours if requested before 5 p.m. - If a business customer is not completely satisfied with any of their services within the first 30 days, we'll give them their money back.
- If a business customer is not completely satisfied with their new mobile device within the first 14 days, we'll give them their money back.
3. Transparency at Every Step: We will provide clear and simple pricing and timely communications.
- If we identify a service interruption in a business customer's area, we will notify them within 15 minutes and work as quickly as possible to resolve it.
- We do not have annual contracts for any of our small business services.
4. Aways Improving: We will listen to our business customers' feedback to improve our products and customer service.
- We are building a network capable of delivering symmetrical and multi-gigabit speeds to meet the connectivity demands of today and tomorrow.
- We will continue to deliver greater value and flexibility, providing them the fastest wireless and WiFi speeds on a network that can support up to 200 devices today and more in the future – designed, owned and operated in the
USA . - We are expanding our network to reach more than 1.7 million unserved and underserved businesses and homes across the country.
More information about Spectrum Business is available at www.spectrum.com/business.
About Spectrum
Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ:CHTR), a leading broadband connectivity company and cable operator with services available to nearly 57 million homes and businesses in 41 states. Over an advanced communications network, the Company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice.
More information about Charter can be found at corporate.charter.com.
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SOURCE Charter Communications, Inc.
FAQ
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