Ceridian Announces Dayforce HR Service Delivery

Rhea-AI Summary

Ceridian (NYSE: CDAY; TSX: CDAY) announced the launch of Dayforce HR Service Delivery, an AI-driven solution designed to enhance employee access to HR information. Set to roll out in 2022, this platform enables employees to receive instant HR and compliance support via a user-friendly interface, optimized for both text and voice queries. The initiative aims to empower remote workforces, ensuring timely access to essential HR data through various channels. The Dayforce Intelligent Search feature will debut in 2021, further streamlining HR service delivery.

Positive

• Introduction of AI-driven Dayforce HR Service Delivery to enhance employee access to HR information.
• Dayforce Intelligent Search to launch in 2021, simplifying HR inquiries through text and voice queries.
• Focus on empowering remote workforces, promoting efficiency in HR service delivery.

Negative

• None.

AI-first HR service delivery solution enables employees to get instant access to HR questions

TORONTO and MINNEAPOLIS, Oct. 05, 2021 (GLOBE NEWSWIRE) -- Ceridian (NYSE: CDAY; TSX: CDAY), a global leader in human capital management (HCM) technology, today announced plans to deliver Dayforce HR Service Delivery, an end-to-end employee solution that provides instant, always-on HR and compliance support.

Powered by artificial intelligence (AI) and machine learning (ML), Dayforce HR Service Delivery continuously learns and evolves to deliver a reimagined employee experience in an increasingly remote and fluid workplace. Responses to employee questions will be delivered through a simple search experience, consistent with what employees expect in their personal lives.

“In today’s borderless world, employees need access to the right information at the right time at their fingertips,” said Joe Korngiebel, Chief Product and Technology Officer, Ceridian. “With our reimagined HR Service Delivery, we’re empowering employees and creating efficiencies to drive more value-added work.”

Dayforce HR Service Delivery approach includes:

Dayforce Intelligent Search
With optimized search capability within the Dayforce platform, employees can access a breadth of HR information simply and instantly, such as vacation schedules and return-to-work policies. Employees can search for information anytime, anywhere, with simple text or voice queries.

Omni-channel HR knowledge delivery
Today’s increasingly remote workforce demands simplicity. Organizations that offer timely, tailored information delivered through the way employees work and live, such as mobile, email, and collaboration tools, create experiences employees love.

AI-first Case Management
Differentiated from the traditional ticket model, Dayforce HR Service Delivery uses AI to continuously learn and expand its knowledge base from the questions asked so that a ticket is the last resort.

Ceridian plans to deliver Dayforce Intelligent Search in 2021 as part of Dayforce Hub and HR Service Delivery will follow in 2022.

About Ceridian

Ceridian. Makes Work Life Better™. 

Ceridian is a global human capital management software company. Dayforce, our flagship cloud HCM platform, provides human resources, payroll, benefits, workforce management, and talent management functionality. Our platform is used to optimize management of the entire employee lifecycle, including attracting, engaging, paying, deploying, and developing people. Ceridian has solutions for organizations of all sizes. Visit Ceridian.com or follow us @Ceridian. 

Forward-Looking Statement

This press release contains forward-looking statements that involve a number of risks and uncertainties. Statements that are not historical facts, and our expectations, hopes, intentions or strategies regarding the future are forward-looking statements. Forward-looking statements are based on management's beliefs, as well as assumptions made by, and information currently available to, management. Because such statements are based on expectations as to the future and are not statements of fact, actual results may differ materially from those projected. We undertake no obligation to update any forward-looking statements, whether as a result of new information, future events or otherwise. 

This press release should be read in conjunction with the risks detailed in the “Cautionary Note Regarding Forward-Looking Information,” “Forward-Looking Statement”, and other sections of Ceridian’s Quarterly Reports on Form 10-Q, Annual Reports on Form 10-K and other filings with the Securities and Exchange Commission. 

Media Contact: 
Fahd Pasha 
647.417.2136 
Fahd.Pasha@Ceridian.com

FAQ

What is Ceridian's new HR service delivery solution planned for 2022?

Ceridian is launching Dayforce HR Service Delivery, an AI-powered solution for instant HR and compliance support.

When will Dayforce Intelligent Search be available?

Dayforce Intelligent Search is set to launch in 2021.

How does Dayforce HR Service Delivery improve employee experience?

It provides employees with instant access to HR information through a user-friendly interface and multiple channels.

What technology powers Ceridian's Dayforce HR Service Delivery?

The solution is powered by artificial intelligence (AI) and machine learning (ML).

How does Ceridian's new approach differ from traditional HR service models?

It utilizes AI for continuous learning, reducing reliance on traditional ticketing systems.