Seabourn Announces Voyage Cancellations For Three Ships
Seabourn has announced the cancellation of voyages for three cruise ships, Seabourn Odyssey, Seabourn Ovation, and Seabourn Encore, extending operations pauses into Spring 2021. This measure is a proactive response to ongoing COVID-19 challenges. Guests affected will automatically receive Bonus Future Cruise Credits valued at 125% of their paid fares, with the option for full refunds. The credits are valid for bookings through December 31, 2022. Seabourn emphasizes the health and safety of guests and crew as a priority.
- Guests receiving 125% Future Cruise Credit, enhancing customer retention.
- Option for full refunds, ensuring customer satisfaction.
- Proactive cancellation reflects commitment to health and safety.
- Operational pause extending through 2021 may lead to revenue losses.
- Customer uncertainty regarding travel plans could impact future bookings.
SEATTLE, Oct. 6, 2020 /PRNewswire/ -- Seabourn, the ultra-luxury resort at sea, announced today that it will cancel upcoming 2020 and 2021 voyages for three cruise ships in its fleet into Spring 2021.
The announcement applies to Seabourn Odyssey, Seabourn Ovation, and Seabourn Encore. Specific details are as follows:
- Seabourn Odyssey: with its operations pause effective through January 15, 2021.
- Seabourn Ovation: with its operations pause effective through April 18, 2021.
- Seabourn Encore: with its operations pause effective through May 28, 2021.
The decision to cancel additional voyages is a proactive action to deal with the circumstances continuing to evolve from the global response to the COVID-19 situation.
"Our highest priorities are compliance, environmental protection and the health, safety and well-being of our guests, crew and the people in destinations we visit," said Josh Leibowitz, president of Seabourn. "We know our past guests and travelers are eager to travel when the time is right and that time is on the horizon, so I would encourage anyone to look at their calendar and start planning a trip today to let the excitement build."
Guests with impacted cruises will automatically be cancelled and all guests will receive Bonus Future Cruise Credits. They can also request a full refund of monies paid to Seabourn. Specific details are as follows:
- Paid in Full: those guests paid in full will receive
125% Future Cruise Credit of the base cruise fare paid to Seabourn. Guests can also request a full refund of the monies paid to Seabourn. - Under Deposit: those guests with bookings under deposit will receive a Future Cruise Credit valued at
125% of the deposit amount paid. Guests can also request a full refund of the monies paid to Seabourn.
The Future Cruise Credit is valid for 12 months from the date of issue and may be used to book sailings departing through Dec. 31, 2022. The amount of non-cruise fare purchases may be transferred to a new booking. Alternatively, guests may request a refund of the monies paid to Seabourn, which will be reimbursed to the original form of payment.
Guests and their travel advisors will be sent specific details applicable to their booking. Seabourn asks guests and travel advisors to use the online resources available on its website first rather than calling the Reservation Call Center for information about the cancellations due to the possibility of high call volumes and the potential of long on-hold wait times.
For reservations or more information about Seabourn, please contact Seabourn at 1-800-929-9391 or visit www.seabourn.com.
About Seabourn:
Ultra-luxury Seabourn currently operates a fleet of five modern ships and is a proud member of World's Leading Cruise Lines. The exclusive alliance also includes Carnival Cruise Lines, Holland America Line, Princess Cruises, Cunard Line, Costa Cruises, AIDA, P&O Cruises UK, and P&O Cruises Australia. Seabourn is a brand of Carnival Corporation and plc (NYSE/LSE: CCL and NYSE: CUK). Seabourn is the official cruise partner of UNESCO World Heritage under a multi-year agreement to help promote sustainable tourism at World Heritage sites around the world.
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Notes to Editors:
Seabourn is consistently ranked among the world's top travel choices by professional critics and the discerning readers of prestigious travel publications such as Departures, Travel + Leisure and Condé Nast Traveler. Its stylish, distinctive cruising vacations are renowned for:
- Intimate ships with a private club atmosphere
- Intuitive, personalized service provided by staff passionate about exceeding guests expectations
- Curated voyages to all seven continents delivering award-winning experiences
- All ocean-front suites, luxuriously appointed
- Complimentary premium spirits and fine wines available on board at all times
- Welcome Champagne and complimentary in-suite bar stocked with your preferences
- Tipping is neither required, nor expected
- Finest resort at sea that is masterfully designed
- World-class dining, further enhanced through a culinary partnership with Chef Thomas Keller
- All dining venues are complimentary, dine where, when and with whom you wish
- Seabourn Conversations, connecting with visionary experts
- Ventures by Seabourn™, optional shore excursions, enhance and extend your experience in select destinations*^
- Select purposeful and sustainable travel experiences as the Official Cruise Partner of UNESCO*
- Spa & Wellness with Dr. Andrew Weil, featuring an exclusive mindful living program*
- An evening entertainment experience in collaboration with Sir Tim Rice†
- Committed to environmental stewardship and sustainability
*Optional programs, for additional charge
^Available on Seabourn Odyssey, Seabourn Sojourn, Seabourn Quest, Seabourn Encore, Seabourn Ovation
†Not available on board Seabourn Venture
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SOURCE Seabourn
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