Assurance America Extends Relationship with CCC to Include First-Party Casualty

Rhea-AI Summary

CCC Intelligent Solutions has expanded its relationship with Assurance America to enhance casualty claims processing. The integration allows Assurance to handle auto physical damage and both first- and third-party casualty claims within a single digital workflow. This solution streamlines the medical bill review process, leveraging accident data to ensure accuracy and appropriateness in treatment costs. The collaboration aims to improve operational efficiencies and customer experiences in the insurance industry.

Positive

• Enhanced casualty claims processing through a unified digital workflow.
• Streamlined medical bill review process, improving operational efficiency.
• Leveraging accident data to increase accuracy in treatment cost assessments.

Negative

• None.

Expanded relationship enables Assurance America to connect APD claims data and insights to casualty claims processing for better outcomes

CHICAGO--(BUSINESS WIRE)-- CCC Intelligent Solutions (CCC), a leading SaaS platform powering the P&C insurance economy, today announced Assurance America (Assurance) will extend the use of CCC technology to include its first-party casualty solution. Now Assurance can manage auto physical damage (APD) and first- and third-party casualty claims through a single digital workflow, powered by CCC.

The CCC First-Party Casualty solution digitizes bill intake, review, and reimbursement recommendations. Uniquely, it leverages accident data and insights to help insurers digitally review medical bills for accuracy and appropriateness of charges and treatments.

“Medical bill reviews are an important yet labor-intensive process. CCC's first-party casualty offering will help us to streamline our efforts and focus on claims that require more attention,” said Tony Smarrelli, senior vice president, Claims, Assurance America. “As a data-driven company, we seek information and insights at every turn. By extending our work with CCC across auto physical damage and casualty claims, we can apply data about the accident itself to the casualty process, helping us perform better as a business and create a better insurance experience for our policyholders.”

CCC Casualty includes both first- and third-party solutions for insurers. CCC’s First-Party Casualty solution applies a configurable rules engine to process claims data quickly and segment payment-ready bills from those that require manual review. CCC modernizes existing chaotic, paper-burdened systems with a comprehensive, configurable experience to help insurers make timely, consistent payments across bill types. Analytics dashboards provide access to industry trends and benchmarks. CCC’s Third-Party Casualty solution applies AI and biomechanical analysis to injury causation and bill review, increasing accuracy and reducing time, labor and cost associated with the third-party casualty claims process.

“We are proud to support the Assurance America team as they look to drive better operational efficiencies and outcomes in their claims process,” said Scott Janik, senior vice president, Insurance Services Group, CCC. “More and more our insurance customers are looking to leverage APD data to inform casualty claims decisions. We see the digital link between APD and casualty as a meaningful step in the industry’s move toward more straight-through claims experiences.”

Learn more about CCC Casualty solutions.

About Assurance America

Founded in 1998, AssuranceAmerica provides property and casualty insurance to the minimum limits personal automobile segment through our network of nearly 4,000 Independent Agents. Headquartered in Atlanta, Georgia, we are more than a unique blend of insurance assets and are determined to achieve excellence in everything we do. We direct 5% of our earnings to helping those in need in support of the communities where we operate.

About CCC

CCC Intelligent Solutions Inc. (CCC), a subsidiary of CCC Intelligent Solutions Holdings Inc. (NYSE: CCCS), is a leading SaaS platform for the multi-trillion-dollar P&C insurance economy powering operations for insurers, repairers, automakers, part suppliers, lenders, and more. CCC cloud technology connects more than 30,000 businesses digitizing mission-critical workflows, commerce, and customer experiences. A trusted leader in AI, IoT, customer experience, network and workflow management, CCC delivers innovations that keep people’s lives moving forward when it matters most. Learn more about CCC at www.cccis.com.

Special Note Regarding Forward-Looking Statements

This press release contains forward-looking statements that are based on beliefs and assumptions and on information currently available. In some cases, you can identify forward-looking statements by the following words: “may,” “will,” “could,” “would,” “should,” “expect,” “intend,” “plan,” “anticipate,” “believe,” “estimate,” “predict,” “project,” “potential,” “continue,” “ongoing” or the negative of these terms or other comparable terminology, although not all forward-looking statements contain these words. These statements involve risks, uncertainties and other factors that may cause actual results, levels of activity, performance or achievements to be materially different from the information expressed or implied by these forward-looking statements. Forward-looking statements in this press release include, but are not limited to, statements regarding future use and performance of CCC’s digital and casualty solutions. Such differences may be material. We cannot assure you that the forward-looking statements in this press release will prove to be accurate. These forward-looking statements are subject to a number of risks and uncertainties, including, among others, competition, including technological advances and new products marketed by competitors; changes to applicable laws and regulations and other risks and uncertainties, including those included under the header “Risk Factors” in most recently filed Form 10-K by CCC with the Securities and Exchange Commission (“SEC”) on March 1, 2022, which can be obtained, without charge, at the SEC’s website (www.sec.gov). The forward-looking statements in this press release represent our views as of the date of this press release. We anticipate that subsequent events and developments will cause our views to change. However, while we may elect to update these forward-looking statements at some point in the future, we have no current intention of doing so except to the extent required by applicable law. You should, therefore, not rely on these forward-looking statements as representing our views as of any date subsequent to the date of this press release.

View source version on businesswire.com: https://www.businesswire.com/news/home/20221021005050/en/

CCC Media Contact: Michelle Hellyar

mhellyar@cccis.com | 773.791.3675

Source: CCC Intelligent Solutions Inc.

FAQ

What is the new partnership between CCC Intelligent Solutions and Assurance America about?

CCC Intelligent Solutions has expanded its partnership with Assurance America to include a first-party casualty solution, enhancing claims processing.

How will the new CCC technology benefit Assurance America?

The technology will streamline auto physical damage and casualty claims processing, improving operational efficiency and customer experience.

What does the CCC First-Party Casualty solution do?

The solution digitizes bill intake and review, utilizing accident data to ensure accuracy in medical bill processing.

What are the expected outcomes of this collaboration?

The collaboration aims to achieve better operational efficiencies and improved claims experiences for policyholders.

What is the significance of the integration of APD data in casualty claims?

Integrating APD data with casualty claims helps insurers make informed decisions and enhances the accuracy of claims processing.