Recognizing the Best in Automotive Retail: Cars.com 2025 Dealer of the Year Awards
Cars.com (NYSE: CARS) has announced its 2025 Dealer of the Year Awards, recognizing top automotive dealers across North America based on over 1.3 million consumer reviews from 2024. The awards evaluate dealers on key metrics including average star ratings, review volume, and dealer response rates.
Winners were selected across regional categories and national brand categories, with notable achievements including:
- 90% of winning dealers actively respond to consumer reviews vs 45% of non-winners
- 60% of winning dealers use Employee Profile Pages
- Over 200,000 dealership employees received 1.4 million individual ratings
In brand reputation analysis, Subaru led overall ratings, while Acura and Volvo topped luxury brands. The evaluation considered six categories: pricing transparency, trade-in experience, transaction speed, financing experience, review responsiveness, and vehicle inquiry responsiveness.
Cars.com (NYSE: CARS) ha annunciato i suoi Premi per il Concessionario dell'Anno 2025, riconoscendo i migliori concessionari automobilistici in Nord America sulla base di oltre 1,3 milioni di recensioni dei consumatori del 2024. I premi valutano i concessionari su metriche chiave, tra cui le valutazioni medie in stelle, il volume delle recensioni e i tassi di risposta dei concessionari.
I vincitori sono stati selezionati in categorie regionali e nazionali, con risultati notevoli che includono:
- Il 90% dei concessionari vincitori risponde attivamente alle recensioni dei consumatori rispetto al 45% dei non vincitori
- Il 60% dei concessionari vincitori utilizza le Pagine Profilo Dipendenti
- Oltre 200.000 dipendenti delle concessionarie hanno ricevuto 1,4 milioni di valutazioni individuali
Nell'analisi della reputazione del marchio, Subaru ha guidato le valutazioni complessive, mentre Acura e Volvo hanno dominato i marchi di lusso. La valutazione ha considerato sei categorie: trasparenza dei prezzi, esperienza di permuta, velocità delle transazioni, esperienza di finanziamento, reattività alle recensioni e reattività alle richieste di veicoli.
Cars.com (NYSE: CARS) ha anunciado sus Premios al Concesionario del Año 2025, reconociendo a los mejores concesionarios de automóviles en América del Norte basándose en más de 1,3 millones de reseñas de consumidores de 2024. Los premios evalúan a los concesionarios en métricas clave, incluyendo calificaciones promedio en estrellas, volumen de reseñas y tasas de respuesta de los concesionarios.
Los ganadores fueron seleccionados en categorías regionales y de marcas nacionales, con logros notables que incluyen:
- El 90% de los concesionarios ganadores responden activamente a las reseñas de los consumidores frente al 45% de los no ganadores
- El 60% de los concesionarios ganadores utilizan Páginas de Perfil de Empleados
- Más de 200,000 empleados de concesionarios recibieron 1.4 millones de calificaciones individuales
En el análisis de reputación de marca, Subaru lideró las calificaciones generales, mientras que Acura y Volvo encabezaron las marcas de lujo. La evaluación consideró seis categorías: transparencia de precios, experiencia de intercambio, velocidad de transacciones, experiencia de financiamiento, reactividad a las reseñas y reactividad a las consultas sobre vehículos.
Cars.com (NYSE: CARS)는 2025년 올해의 딜러 상을 발표하며, 2024년의 130만 건 이상의 소비자 리뷰를 바탕으로 북미 전역의 최고의 자동차 딜러를 인정했습니다. 이 상은 평균 별점, 리뷰 수, 딜러 응답률 등 주요 지표를 기준으로 딜러를 평가합니다.
수상자는 지역 카테고리와 국가 브랜드 카테고리에서 선정되었으며, 주목할 만한 성과는 다음과 같습니다:
- 수상 딜러의 90%가 소비자 리뷰에 적극적으로 응답하는 반면, 비수상 딜러는 45%에 불과합니다.
- 수상 딜러의 60%가 직원 프로필 페이지를 사용합니다.
- 20만 명 이상의 딜러 직원이 140만 건의 개별 평가를 받았습니다.
브랜드 평판 분석에서 Subaru가 전체 평점에서 1위를 차지했으며, Acura와 Volvo가 고급 브랜드 부문에서 1위를 차지했습니다. 평가는 가격 투명성, 거래 경험, 거래 속도, 금융 경험, 리뷰 응답성, 차량 문의 응답성 등 여섯 가지 카테고리를 고려했습니다.
Cars.com (NYSE: CARS) a annoncé ses Prix du Concessionnaire de l'Année 2025, reconnaissant les meilleurs concessionnaires automobiles en Amérique du Nord sur la base de plus de 1,3 million d'avis de consommateurs de 2024. Les prix évaluent les concessionnaires sur des indicateurs clés, y compris les notes moyennes, le volume des avis et les taux de réponse des concessionnaires.
Les gagnants ont été sélectionnés dans des catégories régionales et de marques nationales, avec des réalisations notables comprenant :
- 90 % des concessionnaires gagnants répondent activement aux avis des consommateurs contre 45 % des non-gagnants
- 60 % des concessionnaires gagnants utilisent des Pages de Profil Employé
- Plus de 200 000 employés de concessionnaires ont reçu 1,4 million d'évaluations individuelles
Dans l'analyse de la réputation de la marque, Subaru a obtenu les meilleures notes globales, tandis que Acura et Volvo ont dominé les marques de luxe. L'évaluation a pris en compte six catégories : transparence des prix, expérience de reprise, rapidité des transactions, expérience de financement, réactivité aux avis et réactivité aux demandes de véhicules.
Cars.com (NYSE: CARS) hat seine Auszeichnungen für den Händler des Jahres 2025 bekannt gegeben und erkennt damit die besten Automobilhändler in Nordamerika an, basierend auf über 1,3 Millionen Verbraucherbewertungen aus dem Jahr 2024. Die Auszeichnungen bewerten Händler anhand wichtiger Kennzahlen, darunter durchschnittliche Sternebewertungen, Bewertungsvolumen und Händlerantwortquoten.
Die Gewinner wurden in regionalen und nationalen Marken-Kategorien ausgewählt, mit bemerkenswerten Leistungen, die Folgendes umfassen:
- 90 % der Gewinnerhändler reagieren aktiv auf Verbraucherbewertungen, im Vergleich zu 45 % der Nicht-Gewinner
- 60 % der Gewinnerhändler nutzen Mitarbeiterprofilseiten
- Über 200.000 Händlermitarbeiter erhielten 1,4 Millionen individuelle Bewertungen
In der Analyse des Markenrufs führte Subaru die Gesamtrangliste an, während Acura und Volvo die Luxusmarken anführten. Die Bewertung berücksichtigte sechs Kategorien: Preistransparenz, Erfahrung mit Inzahlungnahmen, Transaktionsgeschwindigkeit, Finanzierungserfahrung, Reaktionsfähigkeit auf Bewertungen und Reaktionsfähigkeit auf Fahrzeuganfragen.
- High dealer engagement with 90% response rate to reviews
- Substantial review volume with 1.3 million consumer reviews in 2024
- Strong employee participation with 1.4 million individual ratings
- None.
Largest Dealership Review Platform Reveals Best Dealers Across North America; Subaru, Acura and Volvo Stand Out as Highest-Rated Brands
"Local dealerships are the backbone of the automotive industry, which is why our annual Dealer of the Year Awards highlight those who put in the work to provide excellent consumer experiences," said Jamie Oldershaw, vice president of customer experience at Cars.com. "With more than 13 million reviews on Cars.com, shoppers are able to select the best dealership to work with while local dealers and automakers leverage these valuable insights to improve operations and meet the needs of consumers. Automakers that support transparency, responsiveness and seamless transactions across their dealer networks contribute to an all-around superior experience."
Nearly
This year's Cars.com Dealer of the Year Award winners are:
Regional Winners
- Mid-Atlantic: Mercedes-Benz of Edison - A Ray Catena Dealership
- Midwest: Phillips Chevrolet
- New England: Toyota of Braintree
- Plains: Reliable Lexus
- Rocky Mountain: Strong Volkswagen
- Southeast: Honda of
Concord - Southwest: D&M Leasing -
Fort Worth - West: Toyota of Hemet
National Brand Winners
- Acura: Hendrick Acura
- Alfa Romeo: Alfa Romeo Fiat of Strongsville
- Aston Martin: Orlando Infiniti
- Audi: Audi Springfield
- Bentley: Foreign Cars Charlotte
- BMW: Bill Jacobs BMW
- Buick: Woody Buick GMC of
Gurnee - Cadillac: Ed Morse Cadillac of Delray Beach
- Chevrolet: Phillips Chevrolet
- Chrysler: Hendrick Chrysler Dodge Jeep Ram
- Dodge: Hendrick Chrysler Dodge Jeep Ram
- Ferrari: Foreign Cars Italia
- Fiat: Glenbrook Dodge Chrysler Jeep Fiat
- Ford: Arlington Heights Ford
- Genesis: Allen Turner Hyundai
- GMC: Woody Buick GMC of
Gurnee - Harley-Davidson: Manchester Harley-Davidson
- Honda: Honda of
Concord - Hyundai: Allen Turner Hyundai
- Ineos: Crown Ineos Grenadier
- Infiniti: Orlando Infiniti
- Jaguar: Jaguar Land Rover Hinsdale
- Jeep: Marino Chrysler Jeep Dodge
- Karma: Karma
Westfield - Kia: Paramount Kia of Hickory
- Lamborghini: Lamborghini Dallas
- Land Rover: Land Rover Princeton
- Leasing Company: D&M Leasing -
Fort Worth - Lexus: Hendrick Lexus Northlake
Lincoln : Bozard Ford Lincoln- Lotus: Orlando Infiniti
- Maserati: Foreign Cars Italia
- Mazda: Sport Mazda
- McLaren: Avondale Premier Collection
- Mercedes-Benz: Mercedes-Benz of Edison - A Ray Catena Dealership
- Mini: Mini of Allentown
- Mitsubishi: Elder Mitsubishi -
Killeen - Nissan: Mike Rezi Nissan
- Polaris: California Custom Trailers & Powersports
- Porsche: Porsche Southpoint
- Ram: Hendrick Chrysler Dodge Jeep Ram
- Subaru: Tucson Subaru
- Toyota: Toyota of Hemet
- Used Car Dealer: Dallas Lease Returns
- Volkswagen: City Volkswagen of Evanston
- Volvo: Smythe Volvo
A full list of winners can be found here.
Brands With the Best Experience
While individual dealerships play a crucial role in shaping the car-buying experience, a brand's overall reputation also influences consumer trust and loyalty. Beyond local interactions, car shoppers consider how well automakers support transparency, responsiveness and seamless transactions across their dealership networks.
Cars.com evaluates consumer feedback across six categories when measuring brand reputation: pricing transparency, trade-in experience, transaction speed, financing experience, review responsiveness and vehicle inquiry responsiveness. Considering 24 months of consumer reviews, Subaru — and Acura and Volvo among luxury brands — emerged with the highest overall review ratings.
Cars.com Dealer of the Year Award Methodology
The Cars.com Dealer of the Year Awards are presented annually to the top automotive dealers with 25 or more reviews based on the dealership's average star rating and the total number of reviews written about the dealership during the 2024 calendar year, as well as management response rate to those reviews.
ABOUT CARS.COM®
Cars.com is the No. 1 most recognized automotive marketplace visited by nearly 30 million in-market consumers each month. Launched in 1998 and headquartered in
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SOURCE Cars.com Inc.
FAQ
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