Tombigbee Fiber Strengthens 91 Net Promoter Score by Jumpstarting Calix SmartTown Deployment With New Enablement Services
Tombigbee Fiber, LLC takes advantage of expanded enablement on the Calix platform to ensure the well-being of their
By investing in managed services, innovative BSPs like Tombigbee are beating out some of the biggest legacy players in the market while vitalizing their communities. Tombigbee frames their go-to-market strategy around the value of the managed services they deliver—not the speeds they offer. This demonstrates their market leadership in providing
- Ensured secure Wi-Fi experiences for all at no extra cost. Last year, Tombigbee launched Calix managed services ProtectIQ® (home network security) and ExperienceIQ® (advanced network controls) at no extra cost to protect members’ and subscribers’ home networks.
- Kept kids and families safe from cyberbullying by launching Bark. Tombigbee launched Bark, the social-media monitoring service on the Calix platform, so families can better protect teens and tweens from the dangers associated with cyberbullying.
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Jumpstarted their SmartTown deployment to transform
Mississippi communities into fully smart towns. Tombigbee currently employs Calix Professional Services to advance their technical readiness while gearing up to launch SmartTown. This enablement includes onsite immersive training sessions, field survey-based Wi-Fi design, and SmartTown managed service validation to ensure brand integrity.
Calix-partnered BSPs deploying SmartTown benefit from ProtectIQ and ExperienceIQ integrations to protect Wi-Fi traffic from an active landscape of cyber threats. Plus, BSPs can easily apply advanced network controls for exhaustive content filtering to protect community browsing experiences. With new mesh satellite support for SmartTown and SmartBiz, BSPs can deliver a superior subscriber experience across larger businesses and community spaces. Additionally, customer support teams using Calix Support Cloud can access deeper insights on community Wi-Fi experiences in and around town to solve subscriber issues faster.
“We are focused on carrying our
The repeatable, scalable, and extensible nature of the Calix platform significantly reduces the investment a BSP must make to integrate managed services like SmartTown and SmartBiz. The platform also provides BSPs with a holistic, end-to-end view of the subscriber experience—across marketing, customer support, and broadband operations. This view allows BSPs to dramatically lower operating expenses (OPEX) while ensuring an exceptional subscriber experience. As a result, BSPs can continuously invest in innovation that grows value.
“Tombigbee Fiber is running rings around legacy competitors by focusing on a great customer experience, resulting in an NPS enviable in any industry,” said Michael Weening, president and chief executive officer at Calix. “We are very proud that the Calix platform, including Calix Cloud, and our customer success army have been key enablers of their success. Building on this strong foundation, they can now easily expand their value to the community and strengthen their brand by turning on SmartTown with virtually no integration because Calix has done the heavy lifting within the platform. We are very excited to support Tombigbee’s success as they transform their community.”
Read the e-book, “Community Wi-Fi Reimagined: How You Can Succeed Where Others Have Failed,” to learn how to bring community-wide connectivity to your subscribers.
About Calix
Calix, Inc. (NYSE: CALX)—Broadband service providers (BSPs) of all sizes leverage the Calix broadband platform and managed services to simplify their businesses, excite their subscribers, and grow their value. The Calix platform and managed services enable our customers to grow their subscriber base, revenue, profitability, and subscriber satisfaction—and ultimately transform the communities they serve. Calix is dedicated to driving continuous improvement in partnership with our growing ecosystem to support the transformation of our BSP customers and their communities.
This press release contains forward-looking statements that are based upon management’s current expectations and are inherently uncertain. Forward-looking statements are based upon information available to us as of the date of this release, and we assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix’s business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix’s results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q, and Annual Report on Form 10-K filed with the SEC and available at www.sec.gov.
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Source: Calix, Inc.