Operation IFAST Unites Calix Customers and Local Law Enforcement in the Fight Against Human Trafficking
Operation IFAST, founded by CLtel and nonprofit Guardian Group, trains broadband field technicians to spot and report signs of human trafficking during routine onsite visits. To date, more than 60 BSPs across 17 states have joined the initiative, including Calix customers like Alliance Communications, Horry Telephone Cooperative, and YK Communications.

An estimated 24,000 adults and children fell victim to human trafficking in
“From the moment I met Andrea and the Guardian Group team, I knew the broadband industry could do more to help the fight against human trafficking,” said Lovell. “In just three years, we’ve built incredible momentum, and, with the IFAST Toolkit, I’m confident we’ll soon have trained technicians in every state. Broadband service providers are uniquely positioned to spot signs of human trafficking and report them quickly because of their close community interactions and relationships with local law enforcement. The impact is already clear—early adopters have identified red flags they once missed, and field technicians have embraced the training with pride and responsibility.”
In addition to training staff to recognize and report signs of human trafficking within their communities, the IFAST framework also encourages BSPs to take further action. This includes connecting local law enforcement with free resources and support from Guardian Group. It also calls on BSPs to help raise awareness and generate funds to support anti-trafficking efforts.
“Operation IFAST training opened my eyes to trafficking red flags I hadn’t recognized, even after decades in law enforcement and extensive training,” said
“Our local BSP customers do more than provide broadband; they invest in the future of their communities,” said John Durocher, chief customer officer at Calix. “Chris, Andrea, and the entire Operation IFAST team embody the industry at its best—collaborating with nonprofits, partnering with law enforcement, and training field technicians to observe, report, and potentially save lives. There is no greater mission. Calix is honored to stand alongside CLtel, Guardian Group, and the BSPs leading this charge. By incorporating the IFAST Toolkit into Calix University, we can equip even more BSPs with the necessary training, empowering field technicians across
Operation IFAST has grown rapidly in fewer than three years, thanks to the joint efforts of BSPs and the Guardian Group to raise funds that expand the impact of the initiative. Local BSPs can get involved with Operation IFAST today to help protect their community from human trafficking.
About Calix
Calix, Inc. (NYSE: CALX)—Calix is a platform, cloud, and managed services company. Broadband service providers leverage Calix’s broadband platform, cloud, and managed services to simplify their operations, subscriber engagement, and services; innovate for their consumer, business, and municipal subscribers; and grow their value for members, investors, and the communities they serve.
Our end-to-end platform and managed services democratize the use of data—enabling our customers of any size to operate efficiently, acquire subscribers, and deliver exceptional experiences. Calix is dedicated to driving continuous improvement in partnership with our growing ecosystem to support the transformation of our customers and their communities.
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