Calix Expands Wi-Fi Installation Portfolio With a New Field Service App So Service Providers Can Delight Subscribers While Turbocharging Growth
Calix, Inc. (NYSE: CALX) has introduced the Calix Field Service App for its Broadband Platform, expanding its Wi-Fi installation portfolio. This new app optimizes home visits by equipping field technicians with cloud automation and insights to enhance installation services and facilitate upselling. With this addition, Calix now offers three data-driven residential Wi-Fi installation options to broadband service providers (BSPs):
1. DIY subscriber self-installation via the CommandIQ® app
2. Assisted subscriber self-installation with remote BSP support using Calix Cloud
3. Field technician onsite visits optimized by the Field Service App
These options aim to impress subscribers from the first touchpoint while enhancing support team efficiency. The Field Service App is expected to streamline installations, reduce manual tasks, and improve operational efficiency and service quality.
Calix, Inc. (NYSE: CALX) ha lanciato la Calix Field Service App per la sua Piattaforma Broadband, ampliando il suo portafoglio di installazione Wi-Fi. Questa nuova app ottimizza le visite a domicilio equipaggiando i tecnici sul campo con automazione cloud e approfondimenti per migliorare i servizi di installazione e facilitare l'upselling. Con questa aggiunta, Calix ora offre tre opzioni di installazione Wi-Fi residenziale basate sui dati ai fornitori di servizi di banda larga (BSP):
1. Auto-installazione per abbonati fai-da-te tramite l'app CommandIQ®
2. Auto-installazione assistita con supporto remoto da parte dei BSP utilizzando Calix Cloud
3. Visite in loco da parte di tecnici sul campo ottimizzate dalla Field Service App
Queste opzioni mirano a impressionare gli abbonati sin dal primo contatto, migliorando al contempo l'efficienza del team di supporto. Si prevede che la Field Service App semplifichi le installazioni, riduca le attività manuali e migliori l'efficienza operativa e la qualità del servizio.
Calix, Inc. (NYSE: CALX) ha presentado la Calix Field Service App para su Plataforma de Banda Ancha, ampliando su cartera de instalación Wi-Fi. Esta nueva aplicación optimiza las visitas a hogares equipando a los técnicos de campo con automatización en la nube y análisis para mejorar los servicios de instalación y facilitar la venta adicional. Con esta adición, Calix ahora ofrece tres opciones de instalación de Wi-Fi residencial basadas en datos a los proveedores de servicios de banda ancha (BSP):
1. Auto-instalación para suscriptores a través de la aplicación CommandIQ®
2. Auto-instalación asistida con soporte remoto de BSP utilizando Calix Cloud
3. Visitas de técnicos de campo optimizadas por la Field Service App
Estas opciones tienen como objetivo impresionar a los suscriptores desde el primer punto de contacto, al tiempo que mejoran la eficiencia del equipo de soporte. Se espera que la Field Service App simplifique las instalaciones, reduzca las tareas manuales y mejore la eficiencia operativa y la calidad del servicio.
Calix, Inc. (NYSE: CALX)는 Calix Field Service App을 브로드밴드 플랫폼에 도입하여 Wi-Fi 설치 포트폴리오를 확장했습니다. 이 새로운 앱은 현장 기술자들에게 클라우드 자동화 및 통찰력을 제공하여 설치 서비스를 향상하고 추가 판매를 촉진하며 가정 방문을 최적화합니다. 이 추가로 Calix는 이제 브로드밴드 서비스 제공업체(BSP)에게 데이터 기반의 세 가지 주거용 Wi-Fi 설치 옵션을 제공합니다:
1. CommandIQ® 앱을 통한 자가 설치
2. Calix Cloud를 이용한 원격 BSP 지원을 통한 자가 설치 지원
3. Field Service App에 의해 최적화된 현장 기술자의 방문
이러한 옵션은 첫 접점에서부터 구독자를 감동시키고 지원 팀의 효율성을 높이는 것을 목표로 하고 있습니다. Field Service App은 설치를 간소화하고 수동 작업을 줄이며 운영 효율성과 서비스 품질을 개선할 것으로 기대됩니다.
Calix, Inc. (NYSE: CALX) a introduit la Calix Field Service App pour sa plateforme de bande passante, élargissant ainsi son portefeuille d'installation Wi-Fi. Cette nouvelle application optimise les visites à domicile en équipant les techniciens de terrain d'automatisation dans le cloud et d'analyses pour améliorer les services d'installation et faciliter la vente additionnelle. Avec cette addition, Calix propose désormais trois options d'installation Wi-Fi résidentielle basées sur les données aux fournisseurs de services de bande passante (BSP) :
1. Auto-installation pour abonné via l'application CommandIQ®
2. Auto-installation assistée avec support à distance de la part des BSP via Calix Cloud
3. Visites sur site par un technicien de terrain optimisées par l'application Field Service
Ces options visent à impressionner les abonnés dès le premier point de contact tout en améliorant l'efficacité de l'équipe de support. On s'attend à ce que l'application Field Service simplifie les installations, réduise les tâches manuelles et améliore l'efficacité opérationnelle ainsi que la qualité du service.
Calix, Inc. (NYSE: CALX) hat die Calix Field Service App für seine Broadband-Plattform eingeführt und sein Wi-Fi-Installationsportfolio erweitert. Diese neue App optimiert Hausbesuche, indem sie Außendiensttechniker mit Cloud-Automatisierung und Erkenntnissen ausstattet, um Installationsdienste zu verbessern und Upselling zu erleichtern. Mit dieser Ergänzung bietet Calix nun drei datengestützte Optionen für die Installation von Wohn-Wi-Fi für Breitbanddienstanbieter (BSPs) an:
1. DIY-Selbstinstallation durch Abonnenten über die CommandIQ®-App
2. Unterstützte Selbstinstallation durch Abonnenten mit remote BSP-Unterstützung über Calix Cloud
3. Vor-Ort-Besuche von Techniker, optimiert durch die Field Service App
Diese Optionen zielen darauf ab, Abonnenten vom ersten Kontaktpunkt an zu beeindrucken und gleichzeitig die Effizienz des Supportteams zu erhöhen. Die Field Service App wird voraussichtlich Installationen rationalisieren, manuelle Aufgaben reduzieren und die betriebliche Effizienz sowie die Servicequalität verbessern.
- Introduction of the Calix Field Service App to optimize home visits and enhance installation services
- Expansion of Wi-Fi installation options to three data-driven choices for BSPs
- Potential for increased operational efficiency and reduced OPEX through streamlined workflows
- Enhanced ability for BSPs to differentiate offerings with Calix SmartHome™ managed services
- Integration of cloud automation and Wi-Fi analyzer capability in the Field Service App for improved diagnostics
- None.
Insights
The launch of Calix's Field Service App represents a strategic move to enhance its product portfolio and potentially boost revenue streams. While specific financial figures aren't provided, this expansion could positively impact Calix's market position in the broadband service provider (BSP) sector. The app's potential to reduce operating expenses (OPEX) for BSPs by streamlining installations and improving efficiency could make Calix's offerings more attractive, potentially leading to increased adoption and sales.
Moreover, the expected steady expansion of the fiber-to-the-home (FTTH) market over the next decade presents a significant growth opportunity for Calix. By offering three flexible installation options, Calix is well-positioned to cater to diverse customer needs, potentially capturing a larger market share. Investors should monitor how this new app impacts Calix's revenue and customer acquisition in upcoming quarterly reports.
Calix's new Field Service App is a notable technological advancement in the BSP industry. By leveraging cloud automation and data-driven insights, the app addresses key pain points in Wi-Fi installations. The integration of a Wi-Fi analyzer for automated diagnostics is particularly impressive, as it can significantly reduce troubleshooting time and improve first-time resolution rates.
The app's ability to capture data for backend automation is crucial, as it enables continuous improvement of service efficiency. This data-centric approach aligns with industry trends towards AI and machine learning in network management. The standardization of best practices through the app could lead to more consistent, high-quality installations across different technicians, potentially enhancing overall customer satisfaction and reducing callbacks.
Calix's introduction of the Field Service App demonstrates a keen understanding of market dynamics in the BSP sector. By offering three distinct installation options, Calix is addressing the diverse preferences of end-users, from tech-savvy customers who prefer self-installation to those who value professional on-site support. This flexibility could be a key differentiator in a competitive market.
The emphasis on enhancing the customer experience from the first touchpoint aligns with growing consumer expectations for seamless, personalized services. The potential for upselling during installations, facilitated by the app's insights, could drive additional revenue for BSPs, making Calix's platform more valuable to its clients. As the FTTH market continues to expand, Calix's comprehensive approach to installations positions it well to capitalize on this growth trend.
Calix delivers a new Field Service App, enabling field technicians to leverage data to optimize subscriber installations—the third data-driven installation option Calix offers service providers seeking to accelerate growth and subscriber satisfaction
Residential Wi-Fi system installation options are critical to BSP growth, as the fiber-to-the-home (FTTH) market is expected to continue steadily expanding for the next decade. While subscribers are increasingly comfortable with installing their own Wi-Fi systems, field visits are sometimes necessary. Accordingly, Calix now makes three seamless installation options available so BSPs can deploy the strategy that best suits the needs of their subscribers:
- “Do-it-yourself” subscriber self-installation via the CommandIQ app. Calix recently enhanced the CommandIQ mobile app, allowing BSPs to offer subscribers a self-installation option for Calix GigaSpire® and Calix GigaPro™ systems. This gives BSPs a powerful way to elevate the subscriber experience without a truck roll. Using Calix Cloud, BSPs can pre-configure the Wi-Fi system so that it automatically provisions and syncs with the subscriber’s CommandIQ app when plugged in. The app then guides the subscriber through the setup so they can start enjoying secure broadband experiences immediately.
- Assisted subscriber self-installation with remote BSP support using Calix Cloud. Earlier this year, Calix released upgraded customer support insights in Calix Cloud that enable assisted subscriber self-installation with the guidance of a remote BSP customer service representative (CSR). For subscribers who prefer convenience with added support, this assisted option combines the flexibility of self-installation through the CommandIQ app with help from their CSR. With deep visibility into the subscriber experience accessible via Calix Cloud, CSRs can seamlessly jump in to support a subscriber through a successful installation.
- Field technician onsite visits, fully optimized by the Field Service App. When a home visit is necessary, the Field Service App empowers field technicians to deliver white glove service while reducing operating expenses (OPEX) by consolidating tasks and speeding up resolutions. It also captures data for backend automation, streamlining workflows and enhancing service efficiency. The app integrates cloud automation, including the Wi-Fi analyzer capability for automated diagnostics and recommendations, further boosting operational efficiency.
“We expect the Field Service App to significantly improve our installation processes,” said Troy Mack, network operations manager at West Carolina. “Its flexibility and usability allow it to efficiently guide our technicians, standardize best practices, and deliver critical insights into the subscriber’s home network. With the app in hand, I’m confident new technicians can easily follow the same workflow as our seasoned leaders, resulting in streamlined installations, reduced manual tasks, and enhanced operational efficiency and service quality.”
As they embrace new installation options to ensure they can meet the needs of every subscriber, all Calix customers can access the award-winning Calix Success organization for more personalized, hands-on support. Calix success managers help BSPs streamline the transition from truck rolls to subscriber self-installation, optimize customer support workflows, and more. They are also rolling out additional installation enablement materials and guidance to complement the launch of the Field Service App.
“Customer support is a major competitive edge for BSPs,” said John Durocher, chief customer officer at Calix. “We continuously improve the Calix Platform and Success organization to help our customers meet their subscribers’ changing needs. The Wi-Fi system installation is a crucial first step to make a lasting impression. Our success managers are dedicated to helping BSPs get the most out of every installation. By providing data-driven insights and flexible installation options, BSPs can offer the best experience to their subscribers, driving growth while upholding their brand’s high standard of support.”
Learn how Calix Cloud on the Calix Broadband Platform enables installation options to fit every subscriber’s need, helping drive rapid BSP growth.
About Calix
Calix, Inc. (NYSE: CALX)—Calix is a platform, cloud, and managed services company. Broadband service providers leverage Calix’s broadband platform, cloud, and managed services to simplify their operations, subscriber engagement, and services; innovate for their consumer, business, and municipal subscribers; and grow their value for members, investors, and the communities they serve.
Our end-to-end platform and managed services democratize the use of data—enabling our customers of any size to operate efficiently, acquire subscribers, and deliver exceptional experiences. Calix is dedicated to driving continuous improvement in partnership with our growing ecosystem to support the transformation of our customers and their communities.
This press release contains forward-looking statements that are based upon management’s current expectations and are inherently uncertain. Forward-looking statements are based upon information available to us as of the date of this release, and we assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix’s business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix’s results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q and Annual Report on Form 10-K filed with the SEC and available at www.sec.gov.
Calix and the Calix logo are trademarks or registered trademarks of Calix and/or its affiliates in the
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Press Inquiries:
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919-353-4323
alison.crisci@calix.com
Investor Inquiries:
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investorrelations@calix.com
Source: Calix, Inc.
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