Calix and Arlo Expand Partnership to Enable Broadband Service Providers to Offer Exciting and Simple End-to-End Managed Security for Homes and Small Businesses
Calix and Arlo are expanding their partnership to enhance their security offerings. This includes introducing emergency response services, unlimited plans, and an entry into the Canadian market. The upgraded Arlo Secure solution will provide comprehensive, monitored home and business security, making it easier for broadband service providers (BSPs) to offer innovative services. The move aims to level the playing field against larger competitors, allowing smaller BSPs to enhance subscriber satisfaction and grow revenue through integrated services and marketing support.
- Expansion into Canada opens new market opportunities.
- Introduction of emergency response services enhances service offering.
- Increased potential for revenue growth through integrated managed security solutions.
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Six months after introducing Arlo Secure as a Revenue EDGE Suite, Calix and Arlo expand their partnership to offer emergency response, unlimited plans, availability in
Historically, broadband subscribers had to rely on either private company security solutions or solutions only provided by the large BSPs that invested millions to deliver mediocre security solutions. These were quickly surpassed by the consumer giants with their innovative industrial design and go-to-market speed. The Calix and Arlo expanded partnership changes the game, allowing BSPs of all sizes to offer an innovative security solution that elevates their brand and their role with the subscriber, while stopping the consumer giants’ expansion in the home.
This newly announced managed and monitored home and small business security solution will make it simple for the BSP to excite their subscribers with high-demand, sticky managed services. This will enable them to:
- Excite subscribers with a fully managed service featuring award-winning industrial design. By offering the CES 2022 award-winning security systems from Arlo, BSPs will be seen as true innovators in their market. The Arlo security solution includes a sleek control panel, a unique universal sensor, carbon monoxide and fire monitors, and Arlo cameras that fit seamlessly in any home or business—all fully managed and monitored by the BSP. Building on recent launches like GigaSpire® BLAST u6me, the first managed Wi-Fi 6E system for multi-gig Wi-Fi, Calix continues to position the BSP as the market innovator, well ahead of the consumer giants and big box stores.
- Simplify the security solution for the BSP so they can make security simple for the home and small business subscriber. The complete security solution will be deployed by the BSP in days as it is pre-integrated into Revenue EDGE, starting with a new Calix field service app. This will make it easy for the BSP technician to install the Arlo solution. In addition, useful Arlo features will be integrated into the BSP’s branded CommandIQ app and include helpful tools for subscribers such as short self-help videos. The subscriber's experience will be further simplified by the expanded troubleshooting of the Arlo experience with Support Cloud, Calix Operations Cloud, and the addition of Arlo-monitored 911 services. This simple security experience will offer subscribers complete peace of mind as the Revenue EDGE platform enables the trusted BSP to deliver the ultimate experience.
- Grow revenue and the BSP’s trusted relationship with subscribers through behavioral analytics, marketing automation, and best practices from Calix Customer Success Services. Most BSPs don’t have the resources to invest in an army of data scientists or in massive marketing programs like large BSPs and consumer giants. Calix levels the playing field with Calix Marketing Cloud (Marketing Cloud), the world’s most advanced behavioral analytics engine, which analyzes subscriber behaviors and guides the marketing team towards subscribers with the greatest need for the service. Next, Marketing Cloud guides the BSP in understanding which social channels provide the highest subscriber engagement and automates tactics to reach them. The Calix Customer Success Team is then ready to partner with the BSP to share best practices, customize campaigns leveraging the Market Activation program, and make the launch of their managed home and small business security service as powerful as any consumer giant.
“With this announcement, Calix has once again listened to our feedback on what we need for our business and delivered a comprehensive, managed security solution that will accomplish our two goals—members satisfaction and simplicity,” said
“The Revenue EDGE platform has enabled a marketplace that is filled with exciting subscriber solutions. This will enable BSPs of all sizes to take the simplest path to launching new services at a pace that puts them way ahead of the consumer giants and big lethargic BSPs who decide to build services themselves,” said
To further support this exciting announcement, Calix Premier Customer Success is introducing an Arlo Secure
Join us for a webinar, “Outpace the Competition With Home Security Made Simple,” on
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This press release contains forward-looking statements that are based upon management's current expectations and are inherently uncertain. Forward-looking statements are based upon information available to us as of the date of this release, and we assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix’s business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix's results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q and Annual Report on Form 10-K filed with the
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