Citi Named World's Best Digital Bank and Best Corporate/Institutional Digital Bank by Global Finance Magazine

Rhea-AI Summary

Citi has been awarded the title of World's Best Digital Bank by Global Finance for the 21st consecutive year, highlighting its commitment to digital innovation and customer service. The bank also received the Best Corporate/Institutional Digital Bank recognition and won 135 country awards. CitiDirect®, its digital banking platform, saw an 8% increase in active users, driven by a 49% growth in mobile users. This recognition reflects Citi's dedication to providing integrated cash management and trade finance services globally.

Positive

• Citi awarded World's Best Digital Bank for 21 years consecutively.
• CitiDirect® platform achieved 8% annual growth in active users.
• Mobile active users increased by 49%.

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• None.

Wins multiple regional and subcategory awards and 135 country awards

NEW YORK--(BUSINESS WIRE)-- Citi has been named World's Best Digital Bank by Global Finance magazine for the 21st consecutive year. The bank was also recognized as Best Corporate/Institutional Digital Bank and received multiple regional and subcategory awards in addition to 135 country awards from Global Finance.

“Citi is honored to have been named World’s Best Digital Bank by Global Finance magazine for 21 years in a row,” said Steve Elms, Global Head of Corporate, Commercial and Public Sector Sales, Citi Treasury and Trade Solutions. “This prestigious recognition shows our consistent commitment to using and investing in digital innovation, which is transforming the way we can meet the evolving needs of our clients.”

Citi experienced another year of high growth across its suite of digital solutions. CitiDirect® – Citi’s next-generation banking platform that provides one-click access to global transaction capabilities – achieved 8% annual growth in cumulative active users. The increase was due in part to a 49% annual rise in mobile active users.

“Today’s treasury professionals are looking for global digital solutions that will enable them to seamlessly move more money between accounts for different entities across many countries,” said Naveed Anwar, Global Head of Digital, Citi Treasury and Trade Solutions. “Instead of having to manage multiple banks across multiple regions, they want a single platform with rich functionality that meets their exact business needs. Being named the World’s Best Digital Bank is a reflection of Citi’s unrelenting focus on understanding our customers’ priorities and providing the best end-to-end client experience and highest quality of service. We are a bank, but we operate like a technology company when it comes to digitizing our clients’ needs to help them meet their business objectives and goals.”

Citi was selected from a record number of entrants encompassing banks around the world. Winning entries were judged on breadth of product offerings, success in migrating customers to digital platforms, acquisition and retention of customers and use of digital technologies to help improve business processes, cut costs and deliver other benefits.

In addition to being recognized as the World's Best Digital Bank, Citi received the top honor in multiple global and regional categories including:

Global Winners – The World’s Best Digital Banks 2022

• Best Corporate/Institutional Bank

Global Sub-Category Winners – Best Corporate/Institutional Digital Banks

• Best Online Investment Management Services
• Best Online Cash Management Services
• Best Online Treasury Services
• Best Mobile Banking Adaptive Site
• Most Innovative Digital bank
• Best Open Banking APIs

Regional Winners – Best Corporate/Institutional Digital Banks

• Best Corporate/Institutional Bank in Africa
• Best Corporate/Institutional Bank in Asia-Pacific
• Best Corporate/Institutional Bank in Latin America
• Best Corporate/Institutional Bank in Middle East
• Best Corporate/Institutional Bank in North America
• Best Corporate/Institutional Bank in Western Europe

See the full list of awards.

Citi Treasury and Trade Solutions (TTS) enables our clients' success by providing an integrated suite of innovative and tailored cash management and trade finance services to multinational corporations, financial institutions and public sector organizations across the globe. Based on the foundation of the industry's largest proprietary network with banking licenses in over 90 countries and globally integrated technology platforms, TTS continues to lead the way in offering the industry a comprehensive range of digitally enabled treasury, trade and liquidity management solutions.

About Citi

Citi is a preeminent banking partner for institutions with cross-border needs, a global leader in wealth management and a valued personal bank in its home market of the United States. Citi does business in more than 160 countries and jurisdictions, providing corporations, governments, investors, institutions and individuals with a broad range of financial products and services.

Additional information may be found at www.citigroup.com | Twitter: @Citi | YouTube: www.youtube.com/citi | Blog: http://blog.citigroup.com | Facebook: www.facebook.com/citi | LinkedIn: www.linkedin.com/company/citi

View source version on businesswire.com: https://www.businesswire.com/news/home/20221025005432/en/

Nina Das

Citi Institutional Clients Group

+1 (212) 816-9267

Nina.Das@citi.com

Source: Citi

FAQ

What awards did Citi win in 2022?

Citi won the World's Best Digital Bank award and 135 additional country awards.

What was the growth percentage of CitiDirect® users?

CitiDirect® experienced an 8% annual growth in active users.

Who recognized Citi as the World's Best Digital Bank?

Citi was recognized by Global Finance magazine.

What contributed to the increase in Citi's mobile users?

Citi saw a 49% annual rise in mobile active users.

How many consecutive years has Citi won the World's Best Digital Bank?

Citi has won the World's Best Digital Bank title for 21 consecutive years.