Blackbaud Names Chris Singh Chief Customer Officer

Rhea-AI Summary

Blackbaud (NASDAQ: BLKB) has appointed Chris Singh as the first Chief Customer Officer, effective June 21, 2022. This role underscores Blackbaud's commitment to enhancing customer experience across their lifecycle. Singh previously served as senior vice president of Customer Success, facilitating over 300 customer sessions with 53,000 attendees. He aims to improve customer engagement and strategic outcomes. His prior experience includes senior leadership roles at SAP, focusing on customer success and satisfaction. Blackbaud's mission is to empower social good organizations through cloud software.

Positive

• Appointment of Chris Singh as Chief Customer Officer emphasizes customer-centric strategy.
• Successfully conducted over 300 customer enablement sessions with 53,000 attendees.
• Created a response center to address priority customer issues quickly.
• Increased proactive customer engagement focused on strategic outcomes.

Negative

• None.

Singh Will Drive Value and Experience for Social Good Organizations as First Chief Customer Officer 

CHARLESTON, S.C., June 21, 2022 /PRNewswire/ -- Blackbaud (NASDAQ: BLKB), the world's leading cloud software company powering social good, today appointed Chris Singh as Chief Customer Officer. Singh is the first leader to hold the newly created position at Blackbaud, representing a significant next step in the company's commitment to customers and their end-to-end experience.  

"I'm thrilled to announce Chris's promotion to Chief Customer Officer," said Mike Gianoni, president and CEO, Blackbaud. "We're dedicated to delivering a best-in-class experience for our customers, and this central position focused on their success will help us provide better support as a trusted partner and enable our customers to drive even more impact for social good." 

Singh first joined Blackbaud in May 2021 as senior vice president of Customer Success and has already demonstrated impact in his first year with the company by: 

• Conducting more than 300 customer enablement sessions with over 53,000 attendees to help customers get the most out of their Blackbaud solutions through strategic insight 
• Creating a critical response center to identify and manage high priority customer issues with diligence and speed 
• Working cross-functionally to programmatically mature customer product usage and utilize data strategy to deliver value to customers 
• Increasing proactive customer engagements with a focus on outcome and strategy 

In his new role, Singh will oversee strategy and execution of the customer experience across Blackbaud under a shared vision to deliver at every stage of the customer life cycle.  

"The addition of the Chief Customer Officer role solidifies Blackbaud's stake in putting customers first," said Singh. "This role will ensure that throughout the customer life cycle, we are delivering on outcomes and great experiences in a seamless and consistent way. It will ensure that investments are made to scale and continuously transform our end-to-end customer experience as technology and businesses evolve. It means Customer Success will have board visibility and be fully accountable to deliver on the promise of great customer experience and value realization." 

Prior to joining Blackbaud, Singh served as senior vice president of Customer Engagement and Experience at SAP, where he created the SAP brand of SAP Preferred Success—a best-in-class Customer Success Management program that helped thousands of customers in 53 countries meet their business and strategic goals in the cloud. He has held key senior leadership roles in product and software development, innovation, engineering and customer success. He has demonstrated success in achieving significant gains in customer satisfaction, references, renewals and incremental cloud subscription revenues. 

In addition, Singh serves on several boards as an advisor and is a social media influencer and thought leader on customer success, innovation and value-based technology trends. He is deeply passionate about people and making communities stronger, and he supports many social good causes. 

About Blackbaud
Blackbaud (NASDAQ: BLKB) is the world's leading cloud software company powering social good. Serving the entire social good community—nonprofits, higher education institutions, K–12 schools, healthcare organizations, faith communities, arts and cultural organizations, foundations, companies and individual change agents—Blackbaud connects and empowers organizations to increase their impact through cloud software, services, expertise and data intelligence. The Blackbaud portfolio is tailored to the unique needs of vertical markets, with solutions for fundraising and CRM, marketing, advocacy, peer-to-peer fundraising, corporate social responsibility (CSR) and environmental, social and governance (ESG), school management, ticketing, grantmaking, financial management, payment processing and analytics. Serving the industry for more than four decades, Blackbaud is a remote-first company headquartered in Charleston, South Carolina, with operations in the United States, Australia, Canada, Costa Rica and the United Kingdom. For more information, visit  www.blackbaud.com or follow us on Twitter, LinkedIn, Instagram and Facebook.

Media Inquiries
media@blackbaud.com

Forward-looking Statements
Except for historical information, all of the statements, expectations, and assumptions contained in this news release are forward-looking statements that involve a number of risks and uncertainties, including statements regarding expected benefits of products and product features. Although Blackbaud attempts to be accurate in making these forward-looking statements, it is possible that future circumstances might differ from the assumptions on which such statements are based. In addition, other important factors that could cause results to differ materially include the following: general economic risks; uncertainty regarding increased business and renewals from existing customers; continued success in sales growth; management of integration of acquired companies and other risks associated with acquisitions; risks associated with successful implementation of multiple integrated software products; the ability to attract and retain key personnel; risks associated with management of growth; lengthy sales and implementation cycles, particularly in larger organization; technological changes that make our products and services less competitive; and the other risk factors set forth from time to time in the SEC filings for Blackbaud, copies of which are available free of charge at the SEC's website at www.sec.gov or upon request from Blackbaud's investor relations department. All Blackbaud product names appearing herein are trademarks or registered trademarks of Blackbaud, Inc.

 

View original content to download multimedia:https://www.prnewswire.com/news-releases/blackbaud-names-chris-singh-chief-customer-officer-301571988.html

SOURCE Blackbaud, Inc.

FAQ

What is the significance of Chris Singh's appointment as Chief Customer Officer at Blackbaud?

Chris Singh's appointment as Chief Customer Officer signifies Blackbaud's commitment to enhancing customer experience and support throughout the customer lifecycle.

What initiatives did Chris Singh implement before becoming Chief Customer Officer?

Before his new role, Singh led over 300 customer sessions, created a response center for urgent issues, and focused on improving customer engagement and product usage.

How does Blackbaud plan to improve customer experience under Singh's leadership?

Blackbaud aims to enhance customer experience through strategic oversight, ensuring investments are made to scale and evolve the customer journey.

What are Blackbaud's core services that support social good organizations?

Blackbaud offers cloud software solutions for fundraising, CRM, marketing, advocacy, financial management, and analytics tailored for social good organizations.