Blackbaud Announces Hundreds of Product Updates and Shares Product Roadmaps for Social Impact Innovation
Blackbaud held its Semi-Annual Product Update Briefings, unveiling hundreds of product updates and sharing roadmaps for key products, emphasizing the integration of AI to drive social impact. The company showcased enhancements for Blackbaud Raiser's Edge NXT® and Blackbaud Financial Edge NXT®. Blackbaud CRM™ will feature a new user interface in 2025, with improved accessibility and security. Updates for K-12 Education Solutions and Corporate Impact Solutions were also highlighted.
Blackbaud is investing in product innovation, enhancing key offerings like Raiser's Edge NXT®, Financial Edge NXT®, and CRM™, to provide customers with cutting-edge technology solutions.
The company's focus on AI and data intelligence integration aims to drive greater social impact for organizations, empowering them with advanced tools for fundraising, financial management, and education management.
Blackbaud's commitment to delivering connected systems and seamless integrations demonstrates its dedication to providing unique solutions that drive efficiencies and uncover insights for customers.
Despite the positive reception from customers during the Product Update Briefings, there may be challenges in the implementation of the ambitious roadmaps for the next 12 months and beyond, potentially leading to delays or unexpected issues.
The reliance on AI and data intelligence may pose privacy and security concerns for organizations using Blackbaud's products, especially with the introduction of new features like AI-powered acknowledgment emails and financial insights.
During its Semi-Annual Product Update Briefings, Blackbaud Shared Enhancements That Will More Deeply Connect Customers' Business Offices, Incorporate AI for Greater Impact, and Deliver a Unified View for Raiser's Edge NXT®
In the most attended Product Update Briefings event to date, thousands of customers tuned in, expressing particular excitement around the enhancements for Blackbaud Raiser's Edge NXT®, describing the updates as "bold," "ambitious," and "promising" in live chat.
"We're embedding intelligence into our products at an accelerated rate and building deeper integrations between our core products to deliver connected systems that work seamlessly together," said Sudip Datta, chief product officer, Blackbaud. "With Blackbaud's deep expertise and industry-leading products, our customers can work in unique ways and uncover efficiencies and insights that no other technology provider can offer. We are excited about the ambitious roadmaps underway for the next 12 months and beyond and are committed to bringing customers the very best technology to power social impact."
Blackbaud Q2 2024 Product Update Briefing highlights included:
- Blackbaud Raiser's Edge NXT: As part of a major wave of innovation coming to the market's most popular fundraising software, Blackbaud announced that a thoughtfully reimagined user experience with
100% of critical workflows available in a single, unified view will be available by the end of 2025. Features and updates now available in-product include top-performing Optimized Donation Forms, generative AI-powered acknowledgment emails, online event registration, field encryption to enhance the security of donor data, and more. Enhancements to Prospect Insights will expand access to the data intelligence tool within Raiser's Edge NXT workflows and enable Prospect Insights to use AI to adapt models to specific customers to improve model accuracy. - Blackbaud Financial Edge NXT®: Blackbaud accelerated innovation for its industry-leading fund accounting solution, enabling intelligent, data-driven decisions for accounts payable that will save organizations time and money. Enhancing its robust end-to-end procure to pay workflow, Blackbaud rolled out features for automated payment processing, invoice scanning backed by AI document intelligence, purchase requests embedded in expense management, and new certified Microsoft Power Platform connectors for Query and Accounts Payable. Additional certified Microsoft Power Platform connectors for General Ledger will be coming soon, as well as AI for prescriptive insights into project and grant data.
- Blackbaud CRM™: With an all-new user interface coming in 2025, Blackbaud CRM will deliver a modernized user experience that is mobile-friendly, more accessible, and more secure, relying on Blackbaud's SKY UX open-source user experience framework. By leveraging Blackbaud Cloud Operations, customers have faster access to Blackbaud innovation that's enabling improved workflows, processes, and security, as well as access to new machine learning and AI capabilities. The Optimized Donation Forms, which are already demonstrating higher than industry average conversion rates with Raiser's Edge NXT, will be released soon for Blackbaud CRM.
- K-12 Education Solutions: Blackbaud shared updates on the planned release of its common records engine later this year to help private K-12 schools more deeply connect their education management portfolio to Raiser's Edge NXT. With this improved connectivity, fundraisers can easily track and engage students as alumni once they've graduated and improve fundraising efforts targeting newly enrolled families. Teachers can also save time with Blackbaud's new AI-enabled question generator and assessment question banks for class assignments, quizzes and student assessments.
- Corporate Impact Solutions: EVERFI® from Blackbaud® has fully updated its consumer financial education content for teens, now called Achieve Foundations, and rebuilt its Data Security and Privacy workplace training course with modular content for the age of AI, with more course rebuilds coming soon for financial literacy and wellness courses. Updates to YourCause® from Blackbaud® include processing improvements, like a new charitable funding dashboard that improves visibility into the status of corporate and employee donated funds. Blackbaud will have exciting updates coming soon for Impact Edge™, its AI-powered reporting and storytelling tool, which is currently in an early access program.
- Peer-To-Peer Fundraising: Blackbaud is enabling customers to drive supporter engagement through Good Move™, the inclusive fundraising and activity tracking mobile app in Blackbaud TeamRaiser®, with new updates that make event creation even easier and provide live event reporting capabilities. On its popular JustGiving® platform, Blackbaud continues to enhance generative AI offerings and page optimization to help supporters raise more and has work underway to enable cryptocurrency donations. For Blackbaud Luminate Online®, the company continues to strengthen security and compliance with multi-factor authentication via SMS, advanced database level and field level encryption technologies, and updates to comply with regulations set forth by the
State of California as part of California Assembly Bill 488. Blackbaud also announced updates coming soon to Luminate Online for a modernized checkout experience that will enable recurring donations via digital wallets.
For information on product updates across Blackbaud's portfolio, replays of all Product Update Briefing virtual events can be accessed here.
About Blackbaud
Blackbaud (NASDAQ: BLKB) is the leading software provider exclusively dedicated to powering social impact. Serving the nonprofit and education sectors, companies committed to social responsibility and individual change makers, Blackbaud's essential software is built to accelerate impact in fundraising, nonprofit financial management, digital giving, grantmaking, corporate social responsibility and education management. With millions of users and over
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Forward-looking Statements
Except for historical information, all of the statements, expectations, and assumptions contained in this news release are forward-looking statements that involve a number of risks and uncertainties, including statements regarding expected benefits of products and product features. Although Blackbaud attempts to be accurate in making these forward-looking statements, it is possible that future circumstances might differ from the assumptions on which such statements are based. In addition, other important factors that could cause results to differ materially include the following: general economic risks; uncertainty regarding increased business and renewals from existing customers; continued success in sales growth; management of integration of acquired companies and other risks associated with acquisitions; risks associated with successful implementation of multiple integrated software products; the ability to attract and retain key personnel; risks associated with management of growth; lengthy sales and implementation cycles, particularly in larger organization; technological changes that make our products and services less competitive; and the other risk factors set forth from time to time in the SEC filings for Blackbaud, copies of which are available free of charge at the SEC's website at www.sec.gov or upon request from Blackbaud's investor relations department. All Blackbaud product names appearing herein are trademarks or registered trademarks of Blackbaud, Inc.
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FAQ
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