Collins Aerospace named Bombardier’s Preferred Service Provider (PSP) for Cockpit and Cabin Connectivity Services

Rhea-AI Summary

On October 12, 2021, Bombardier announced Collins Aerospace as its Preferred Service Provider (PSP) for fleetwide connectivity services. This partnership allows Bombardier customers to access and manage cockpit and cabin connectivity via Collins’ ARINCDirect digital tools. Comprehensive on-site support from ARINCDirect representatives will enhance customer service at Bombardier’s facilities. The agreement aims to streamline customer experience and provide robust support for connectivity needs, reiterating Bombardier's commitment to delivering high-quality aviation solutions.

Positive

• Collins Aerospace designated as Preferred Service Provider for Bombardier.
• Integration of ARINCDirect digital tools enhances connectivity management.
• On-site support from ARINCDirect representatives at Bombardier facilities.

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MONTRÉAL, Oct. 12, 2021 (GLOBE NEWSWIRE) -- Bombardier today announced that it has named Collins Aerospace as its Preferred Service Provider (PSP) for fleetwide connectivity services. Beginning today, Collins Aerospace will power Bombardier customers’ cockpit and cabin connectivity needs, including providing a streamlined customer experience from sign up to training, operations and troubleshooting.

With this new agreement, customers who choose to subscribe to Collins’ ARINCDirect flight deck and cabin connectivity services, can view and manage their connectivity subscriptions through ARINCDirect digital tools, which will be integrated into Bombardier’s digital platform for a seamless, connected aircraft experience. Bombardier customers and operators will also benefit from comprehensive year-round, on-site connectivity support from ARINCDirect representatives at Bombardier’s service facilities.

“This new agreement with Collins Aerospace will provide our customers and operators with the cockpit and cabin connectivity solutions they demand and deserve as well as provide impeccable support services for peace of mind,” said Jean-Christophe Gallagher, Executive Vice President, Services and Support, and Corporate Strategy, Bombardier. “Having the ARINCDirect support team co-located at our Completion Centre, Customer Response Centre and at our service facilities will ensure customers get immediate assistance with their connectivity needs quickly and efficiently.”

“Through the power of Collins and our ability to bring hardware and services together, we can create value for Bombardier by simplifying how connectivity solutions are integrated and supported for all their customers,” said LeAnn Ridgeway, Vice President and General Manager of Information Management Systems for Collins Aerospace. “Together we can offer operators a seamless experience for both cockpit and cabin services, ultimately leading to a more consistent and standard purchase experience with best in-class global technical support.”

About Collins Aerospace
Collins Aerospace is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the extensive capabilities, comprehensive portfolio and broad expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market. For more information, visit CollinsAerospace.com

About Bombardier
Bombardier is a global leader in aviation, creating innovative and game-changing planes. Our products and services provide world-class experiences that set new standards in passenger comfort, energy efficiency, reliability and safety.

Headquartered in Montréal, Canada, Bombardier is present in more than 12 countries including its production/engineering sites and its customer support network. The Corporation supports a worldwide fleet of over 4,900 aircraft in service with a wide variety of multinational corporations, charter and fractional ownership providers, governments and private individuals.

News and information is available at bombardier.com or follow us on Twitter @Bombardier.
Visit the Bombardier Business Aircraft website for more information on our industry-leading products and services.

Bombardier is a registered or unregistered trademark of Bombardier Inc. or its subsidiaries.

For Information
Matthew Nicholls
Bombardier Aviation
+ 1 514-243-8214
matthew.nicholls@aero.bombardier.com

Megan Strader
Senior Media Relations Specialist
Collins Aerospace
+ 1 3197-775-2107
Megan.Strader@collins.com

FAQ

What is the significance of Bombardier's agreement with Collins Aerospace?

Bombardier's agreement with Collins Aerospace positions them as the Preferred Service Provider for connectivity services, enhancing customer experience and support.

When was the partnership between Bombardier and Collins Aerospace announced?

The partnership was announced on October 12, 2021.

What connectivity services will Collins Aerospace provide to Bombardier?

Collins Aerospace will provide cockpit and cabin connectivity services, along with management tools through ARINCDirect.

How will Bombardier customers benefit from the new agreement with Collins Aerospace?

Customers will benefit from streamlined connectivity management and comprehensive on-site support from ARINCDirect.

What role does ARINCDirect play in Bombardier's connectivity services?

ARINCDirect provides digital tools for managing connectivity subscriptions and offers on-site support for Bombardier's customers.