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California American Water Seeks Bill Relief for Customers Financially affected by COVID Pandemic
Rhea-AI Impact
(Low)
Rhea-AI Sentiment
(Neutral)
Tags
covid-19
Rhea-AI Summary
California American Water has submitted a request for $6.8 million in financial assistance to the State Water Resources Control Board to help customers who struggled to pay water bills during the coronavirus pandemic. This aid will aim to forgive overdue balances from March 2020 to June 2021. If approved, customers will receive credits within 60 days of funding, expected by February 2022. Furthermore, the company offers interest-free payment plans for pre-pandemic balances and enrollment into its Assistance Program for additional discounts.
Positive
Request for $6.8 million in relief could significantly aid customers financially.
Credits to accounts will be applied within 60 days of receiving state funding, likely by February 2022.
Negative
None.
SAN DIEGO--(BUSINESS WIRE)--
California American Water has filed an application with the State Water Resources Control Board to help provide financial support to customers who were unable to pay their water bills during the coronavirus pandemic. The funding will enable the utility to forgive past-due balances incurred by its customers between March 2020 and June 2021.
California American Water requested $6.8 million in relief for customers across its California service areas. The company anticipates receiving final approval by the State Water Resources Control Board around the first of the year. Customers do not have to apply for debt forgiveness. If approved, California American Water will apply any credits to affected customers’ accounts within 60 days after receiving funding from the state, which is expected to arrive by February 2022.
“As we continue to see the effects from the ongoing pandemic, we understand that our customers may still be struggling financially,” said Kevin Tilden, President of California American Water. “We hope this debt relief will ease some of the burden our customers face as a result of the COVID emergency.”
This relief is another step California American Water has taken to provide financial aid to its customers. Customers with remaining balances pre-dated to the pandemic or have accrued after June 15, 2021, can utilize interest and penalty-free payment plans or extensions, preventing them from experiencing disruptions in service after the moratorium on disconnections for non-payment expires. Eligible customers can also enroll in California American Water’s Assistance Program, which provides qualifying customers a discount on their monthly service charge.
About California American Water:California American Water, a subsidiary of American Water (NYSE: AWK), provides high-quality and reliable water and/or wastewater services to more than 880,000 California residents. Information regarding California American Water’s service areas can be found on the company’s website www.californiaamwater.com.
About American Water
With a history dating back to 1886, American Water (NYSE:AWK) is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs approximately 6,400 dedicated professionals who provide regulated and regulated-like drinking water and wastewater services to an estimated 14 million people in 25 states. American Water provides safe, clean, affordable and reliable water services to our customers to help keep their lives flowing. For more information, visit amwater.com and follow American Water on Twitter, Facebook and LinkedIn.
What financial assistance is California American Water seeking?
California American Water is requesting $6.8 million to forgive overdue water bills for customers impacted by the coronavirus pandemic.
What time period does the debt relief cover?
The debt relief covers past-due balances incurred between March 2020 and June 2021.
When will customers receive the debt relief credits?
If approved, customers will receive credits applied to their accounts within 60 days after funding is received, expected around February 2022.
What programs does California American Water offer for financial relief?
In addition to the debt relief, the company offers interest-free payment plans and an Assistance Program that provides discounts on monthly service charges.
Who is the president of California American Water?
Kevin Tilden is the president of California American Water.
