California American Water Offers Aid to Customers Affected by Monterey County Evacuations

Rhea-AI Summary

California American Water has enacted disaster protections for communities affected by recent storms and evacuations in Monterey County. These measures aim to assist customers facing displacement and property damage. Key initiatives include payment arrangements for up to one year, suspension of disconnections due to non-payment, waiving late payment fees, and offering bill adjustments for increased water usage caused by flood damage. Customers can reach California American Water for assistance at 888 237-1333 during business hours. The company's ongoing commitment is to provide reliable water services to more than 725,000 residents.

Positive

• Enacted disaster protections to aid customers affected by flooding.
• Payment arrangements for unpaid bills available for up to one year.
• Suspension of service disconnections due to non-payment.
• Late payment fees waived to ease financial burden on customers.
• Bill adjustments offered for extraordinary water use resulting from flood damage.

Negative

• None.

Disaster Protections Enacted for Areas that Received Evacuation Orders

PACIFIC GROVE, Calif.--(BUSINESS WIRE)-- Several local communities were impacted by mandatory and recommended evacuations during the recent storms and flooding that occurred. California American Water maintained normal water service to customers during this time however, some customers were evacuated and may continue to be displaced for an extended period of time. Customers who are struggling with property damage or displacement are encouraged to participate in our customer protection program.

These protections are currently in effect and are designed to take stress off families recovering from the impacts of the flood events and disruptions to their lives.

“Communities we serve in Monterey County are recovering from the significant rain and flooding over the last couple of weeks,” said California American Water Central Division Director of Operations Chris Cook. “These state-approved measures will help our customers recover and give them one less thing to worry about as they return back to their homes.”

Some of these disaster relief measures include:

• Working cooperatively with customers to resolve unpaid bills by making payment arrangements for up to one year

• Suspending disconnections for non-payment

• Waiving fees for late payment

• Offering bill adjustments for extraordinary water use resulting from flood damage

Customers are encouraged to contact California American Water at 888 237-1333, Business Hours: 7 a.m. - 7 p.m. M-F

About California American Water:

California American Water, a subsidiary of American Water (NYSE: AWK), provides high-quality and reliable water and wastewater services to more than 725,000 people. Information regarding California American Water’s service areas can be found on the company’s website www.californiaamwater.com.

About American Water:

With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 6,400 dedicated professionals who provide regulated and regulated-like drinking water and wastewater services to more than 14 million people in 24 states. American Water provides safe, clean, affordable, and reliable water services to our customers to help keep their lives flowing. For more information, visit amwater.com and diversityataw.com. Follow American Water on Twitter, Facebook and LinkedIn.

View source version on businesswire.com: https://www.businesswire.com/news/home/20230120005509/en/

Media:

Josh Stratton

Manager, External Affairs

California American Water

831-435-6015

Josh.Stratton@amwater.com

Source: California American Water

FAQ

What disaster protections has California American Water announced for customers in Monterey County?

California American Water has introduced disaster protections including payment arrangements for unpaid bills, suspension of service disconnections, and waiving late payment fees to assist customers affected by recent storms.

How can customers reach California American Water for assistance?

Customers can contact California American Water at 888 237-1333 during business hours from 7 a.m. to 7 p.m., Monday to Friday.

What measures does California American Water have for flood-related financial relief?

The company offers measures such as payment arrangements for unpaid bills, suspension of disconnections for non-payment, waiving late fees, and adjustments for extraordinary water use due to flood damage.

How many people does California American Water provide services to?

California American Water provides services to over 725,000 people.

What is the role of California American Water in disaster recovery for its customers?

California American Water is focused on easing the recovery process for its customers impacted by flooding through disaster relief measures and support programs.