California American Water Introduces New and Improved Online Customer Portal: MyWater

Rhea-AI Summary

California American Water has enhanced its online customer portal, MyWater, to improve user experience. The updated interface offers features such as detailed bill reviews, service alerts, and easy enrollment for payment assistance, which can be accessed 24/7. President Kevin Tilden highlighted that these changes allow customer service representatives to focus on assisting customers more effectively. The portal also supports paperless billing and auto-pay sign-ups, enhancing convenience for over 880,000 residents in California.

Positive

• Improved customer portal enhances user experience and service efficiency.
• New features allow self-service capabilities, reducing the workload on customer service agents.
• 24/7 access for customers to manage their accounts and billing preferences.
• Supports enrollment in financial assistance programs online.

Negative

• None.

SAN DIEGO--(BUSINESS WIRE)-- California American Water has updated its online customer portal, MyWater, allowing customers to quickly view bill details, review service alerts in their area, sign-up online for payment assistance and more.

The new interface and self-service features will improve customer experience for both customers and the customer service team.

“This enhanced version includes a series of improvements including automation of state-specific rules and guides for our Customer Care Agents, allowing representatives to focus more on serving our customers,” said California American Water President Kevin Tilden. “These enhancements will enable customer to benefit from the intuitive, easy-to-use interface with expanded self-service capabilities and 24/7 access to do business with us the way they want to.”

With the upgraded portal, customers can check their enrollment status in paperless billing and auto pay, while allowing customers to sign up with a click of a button. Customers can also sign up for some financial assistance programs online through MyWater, instead of calling California American Water’s Customer Service Center.

Customers are encouraged to check out the new and improved customer service portal by visiting: https://login.amwater.com/

About California American Water: California American Water, a subsidiary of American Water (NYSE: AWK), provides high-quality and reliable water and wastewater services to more than 880,000 California residents. Information regarding California American Water’s service areas can be found on the company’s website www.californiaamwater.com.

About American Water: With a history dating back to 1886, American Water (NYSE:AWK) is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 6,500 dedicated professionals who provide regulated and regulated-like drinking water and wastewater services to an estimated 14 million people in 25 states. American Water provides safe, clean, affordable and reliable water services to our customers to help keep their lives flowing. For more information, visit amwater.com and follow American Water on Twitter, Facebook and LinkedIn.

View source version on businesswire.com: https://www.businesswire.com/news/home/20211216005987/en/

Media Contacts

Catherine Stedman

External Affairs Manager

Phone: 831--241-2990

Email: catherine.stedman@amwater.com

Source: American Water

FAQ

What improvements were made to the MyWater portal by California American Water?

The MyWater portal has been updated to improve user experience with features like bill reviews, service alerts, and 24/7 access for self-service capabilities.

How does the new MyWater portal enhance customer service for California American Water?

The new portal allows customer service representatives to focus more on serving customers by automating state-specific rules and guides.

What is the significance of the MyWater portal for California residents?

The MyWater portal provides over 880,000 California residents easy access to manage their bills, enroll in paperless billing, and sign up for financial assistance online.

What are the customer service hours for California American Water's MyWater portal?

The MyWater portal offers 24/7 access, allowing customers to manage their accounts at any time.

How many residents does California American Water serve?

California American Water provides services to more than 880,000 residents in California.