California American Water Highlights Digital Options to Manage Your Account and Stay Informed
California American Water has announced enhanced digital services through its online self-service customer portal, MyWater, and company website to improve customer account management and information access. The platform offers features including:
- Bill viewing and payment options
- Auto Pay and Paperless Billing enrollment
- Payment assistance program access
- Service activation and deactivation
- Water usage data tracking for up to three years
- Interactive Customer Advisory Map for alerts
- Water quality reports and conservation tips
The company's Vice President of Operations, Garry Hofer, emphasized their commitment to making customer interactions effortless and efficient through 24/7 accessible online tools.
California American Water ha annunciato servizi digitali potenziati attraverso il suo portale clienti online self-service, MyWater, e il sito web dell'azienda per migliorare la gestione degli account dei clienti e l'accesso alle informazioni. La piattaforma offre funzionalità tra cui:
- Visualizzazione delle bollette e opzioni di pagamento
- Iscrizione a pagamento automatico e fatturazione senza carta
- Accesso al programma di assistenza ai pagamenti
- Attivazione e disattivazione del servizio
- Monitoraggio dei dati di consumo idrico fino a tre anni
- Mappa interattiva per avvisi ai clienti
- Rapporti sulla qualità dell'acqua e consigli per la conservazione
Il Vice Presidente delle Operazioni dell'azienda, Garry Hofer, ha sottolineato il loro impegno a rendere le interazioni con i clienti semplici ed efficienti attraverso strumenti online accessibili 24 ore su 24, 7 giorni su 7.
California American Water ha anunciado servicios digitales mejorados a través de su portal de autoservicio en línea, MyWater, y el sitio web de la empresa para mejorar la gestión de cuentas de los clientes y el acceso a la información. La plataforma ofrece características que incluyen:
- Opciones de visualización y pago de facturas
- Inscripción en pago automático y facturación sin papel
- Acceso al programa de asistencia para pagos
- Activación y desactivación del servicio
- Seguimiento del consumo de agua durante hasta tres años
- Mapa interactivo de asesoría al cliente para alertas
- Informes de calidad del agua y consejos de conservación
El Vicepresidente de Operaciones de la empresa, Garry Hofer, enfatizó su compromiso de hacer que las interacciones con los clientes sean sencillas y eficientes a través de herramientas en línea accesibles las 24 horas, los 7 días de la semana.
캘리포니아 아메리칸 워터는 고객 계정 관리 및 정보 접근성을 개선하기 위해 온라인 셀프 서비스 고객 포털인 MyWater와 회사 웹사이트를 통해 향상된 디지털 서비스를 발표했습니다. 이 플랫폼은 다음과 같은 기능을 제공합니다:
- 청구서 조회 및 결제 옵션
- 자동 결제 및 종이 없는 청구서 등록
- 결제 지원 프로그램 접근
- 서비스 활성화 및 비활성화
- 최대 3년까지의 물 사용 데이터 추적
- 알림을 위한 인터랙티브 고객 자문 지도
- 물 품질 보고서 및 절약 팁
회사의 운영 부사장인 Garry Hofer는 24시간 언제든지 접근 가능한 온라인 도구를 통해 고객 상호작용을 간편하고 효율적으로 만들겠다는 의지를 강조했습니다.
California American Water a annoncé des services numériques améliorés via son portail client en ligne en libre-service, MyWater, et le site web de l'entreprise pour améliorer la gestion des comptes clients et l'accès à l'information. La plateforme propose des fonctionnalités telles que :
- Consultation et options de paiement des factures
- Inscription au paiement automatique et à la facturation sans papier
- Accès au programme d'assistance au paiement
- Activation et désactivation du service
- Suivi des données de consommation d'eau pendant jusqu'à trois ans
- Carte interactive de conseils aux clients pour les alertes
- Rapports sur la qualité de l'eau et conseils de conservation
Le vice-président des opérations de l'entreprise, Garry Hofer, a souligné leur engagement à rendre les interactions avec les clients sans effort et efficaces grâce à des outils en ligne accessibles 24 heures sur 24, 7 jours sur 7.
California American Water hat verbesserte digitale Dienstleistungen über sein Online-Self-Service-Kundenportal MyWater und die Unternehmenswebsite angekündigt, um das Kundenkontomanagement und den Informationszugang zu verbessern. Die Plattform bietet Funktionen wie:
- Rechnungsansicht und Zahlungsoptionen
- Registrierung für automatische Zahlungen und papierlose Abrechnung
- Zugang zum Zahlungsunterstützungsprogramm
- Aktivierung und Deaktivierung von Dienstleistungen
- Wasserverbrauchsdatenverfolgung für bis zu drei Jahre
- Interaktive Kundenberatungskarte für Warnungen
- Wasserqualitätsberichte und Tipps zur Wassereinsparung
Der Vizepräsident für Betrieb des Unternehmens, Garry Hofer, betonte das Engagement, die Interaktionen mit den Kunden mühelos und effizient durch jederzeit zugängliche Online-Tools zu gestalten.
- Enhanced digital customer service capabilities through MyWater portal
- 24/7 account management and information access
- Multiple payment options and assistance programs available
- Comprehensive water usage tracking and conservation tools
- virtual assistant support hours (Monday-Friday, 7am-7pm only)
“Customers are the center of everything we do,” said California American Water’s Vice President of Operations Garry Hofer. “As part of that mission, we want to make their interactions with us as effortless and efficient as possible. By providing customer service and information through our online tools, we enable our customers to do business when they want to, not just during regular business hours.”
Here are some ways to easily access information using these digital tools:
-
Manage your account, payments, and financial assistance
- MyWater: View and pay your bill, sign up for Auto Pay and Paperless Billing, enroll in payment assistance, and turn service on and off.
- Billing and Payment Info: Pay your bill online, as well as by phone, by mail, in person, or through a third party.
- Customer Assistance Programs: Learn more about the payment options and assistance programs available to help pay your bill.
- Virtual Assistant (888-237-1333, Monday – Friday, 7 a.m. to 7 p.m.): Call to obtain account information, make a one-time bill payment, or enroll in AutoPay and Paperless Billing.
-
Stay Informed with Alerts and Notifications
- Alerts: Use our interactive Customer Advisory Map to find alerts near you.
- Report Emergencies: Submit reports about water-related emergencies.
- MyWater: Manage contact information and notification preferences to receive alerts, view customized service alerts, and report water-related emergencies.
-
Water Quality and Conservation Information
- Water Quality Reports: Provided on an annual basis, learn more about the quality of source water in our systems by entering your zip code.
- Wise Water Use: Learn tips for reducing usage and protecting our source waters.
- MyWater: View up to three years’ worth of water usage data and conservation tips.
Learn more about California American Water here.
About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in
For more information, visit amwater.com and join American Water on LinkedIn, Facebook, X and Instagram.
About California American Water
California American Water, a subsidiary of American Water, provides high-quality and reliable water and wastewater services to approximately 700,000 people. For more information, visit www.californiaamwater.com and follow California American Water on LinkedIn, Facebook, X, and Instagram.
View source version on businesswire.com: https://www.businesswire.com/news/home/20250310865710/en/
Evan Jacobs
External Affairs
evan.jacobs@awmater.com
707.495.6135
Source: California American Water
FAQ
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