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Avaya (NYSE:AVYA) has acquired CTIntegrations, a contact center software development firm based in Austin, Texas. This strategic move aims to enhance the Avaya OneCloud™ AI-powered experience platform, providing additional digital capabilities for Avaya's contact center customers. The transaction, which closed in August 2021, is not expected to materially impact the current quarter's financials. Both companies have enjoyed a long-standing partnership, and the integration is projected to create synergies in delivering next-generation cloud solutions.
Avaya Holdings Corp. (NYSE: AVYA) reported Q3 FY2021 results, showing revenues of $732 million, a 2% increase year-over-year. The OneCloud ARR reached $425 million, up 23% sequentially, while CAPS accounted for 40% of revenue. GAAP net income was $43 million, reflecting a positive trend in recurring revenue at 64%. The company raised its ARR guidance, expecting to surpass $1 billion by the end of 2022, driven by strong performance in large enterprises. Financial outlook for Q4 indicates revenue between $720 million and $750 million.
Avaya (NYSE: AVYA) has achieved notable accolades at the UC Today 2021 Awards, winning Best Use of AI for Avaya Spaces and Best CPaaS Solution for Avaya OneCloud CPaaS. Avaya Spaces, a collaboration platform, enhances communication through AI, while OneCloud CPaaS enables rapid customer engagement solutions. Simon Harrison, Avaya's CMO, emphasized the value these solutions offer in adapting to evolving business environments. The recognition highlights Avaya's commitment to innovation and improving customer experiences through cutting-edge technology.
Avaya (NYSE:AVYA) has announced that Hope Davó, National Partner Manager, has been recognized in CRN's 2021 Rising Female Stars list, which honors emerging leaders in the IT channel. With over 15 years in marketing and channel sales, Davó has driven partner success through Avaya OneCloud solutions and played a vital role in the Master Agent program. This recognition highlights her commitment to channel growth and her advocacy for aligning Avaya with its partners to achieve customer satisfaction. Avaya emphasizes its dedication to diversity and inclusion in the workplace.
Avaya Holdings Corp. (AVYA) will report its financial results for Q3 fiscal 2021, which ended on June 30, 2021, on August 9, 2021, before market open. A live webcast and conference call will follow at 8:30 a.m. Eastern Time, featuring CEO Jim Chirico and CFO Kieran McGrath. Interested parties can join the call by phone or access it via Avaya's investor page. A replay will be available for one week, and the event is part of Avaya's commitment to providing transparent communications with its investors.
Avaya (NYSE: AVYA) has been recognized as a Leader in The Aragon Research Globe for Intelligent Contact Centers (ICC) 2021. The report highlights Avaya's strong execution in Contact Center and Unified Communications, showcasing its cloud-based offerings such as Avaya OneCloud CCaaS. This platform empowers organizations to enhance customer experiences by integrating various communication channels and leveraging AI. Aragon Research notes that AI-based contact centers will significantly improve response speed, promoting innovation in customer interactions.
Avaya (NYSE: AVYA) has been recognized as a “Major Player” in the 2021 IDC MarketScape for the global CPaaS market. Its OneCloud™ CPaaS solution enhances business agility by integrating powerful AI and automation capabilities. The worldwide CPaaS market is expected to grow significantly, from $4.3 billion in 2019 to $17.7 billion by 2024, indicating a CAGR of 33%. Avaya's extensive experience, support, and 2,700 partner distribution network positions it effectively within this evolving landscape.
Avaya (NYSE:AVYA) has been recognized as a Leader in the Aragon Research Globe for Unified Communications and Collaboration (UC&C) 2021. This evaluation is based on the company's strategic completeness and performance. Avaya’s OneCloud UCaaS solutions facilitate immersive collaboration, addressing the challenges of remote work. The report highlights Avaya's AI and machine learning advancements as integral to enhancing UCaaS offerings. The company aims to meet evolving workplace needs through reliable, secure, and innovative solutions.
Avaya (NYSE:AVYA) has launched Avaya OneCloud™ for Service Cloud on Salesforce AppExchange, enhancing customer service capabilities. This integration combines voice and digital channels, providing service agents with a unified customer view. Avaya's solution allows the use of preferred phone systems within Service Cloud, fostering personalized service. Recognized by Ventana Research as a contact center leader, Avaya aims to improve operational efficiency and brand loyalty through AI-driven insights. The offering is designed to support diverse deployment needs, facilitating digital transformation for businesses.
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