Aramark Hosts First International Innovation Summit in Santiago
Aramark, a global provider of food and facility services, organized its first International Innovation Summit in Santiago, Chile, to explore future service models with the help of VR and AI technologies. The summit gathered international leaders, clients, and technology partners from various countries to discuss innovative ways to enhance business results.
Aramark successfully hosted its first International Innovation Summit, bringing together industry leaders, clients, and technology partners to explore innovative food and facility service models.
The summit featured over 100 technical applications, including VR and AI training programs, demonstrating the company's commitment to leveraging technology to enhance workplace environments.
The event showcased the 'Foodlab' concept, designed to gather guest feedback for personalized dining options, demonstrating Aramark's focus on customer-centric services.
Despite its commitment to innovation, Aramark may face challenges in implementing these new concepts on a large scale across different regions with diverse consumer preferences.
In the age of virtual reality and AI, company leadership, clients, and technology providers gather to explore food and facility service models of the future.
An attendee tries a virtual reality training simulator to navigate an actual workplace environment at Aramark’s first International Innovation Summit in
“We recognize our responsibility to present and operationalize innovative ways to deliver food and facilities services that provide greater value for our clients and customers,” said Carl Mittleman, Chief Operating Officer, Aramark International. “This event was a way to use our scale to bring our leadership, clients, and technical partners together to accelerate concepts that can make a difference.”
The summit featured a trade show environment with more than 100 technical applications including several that harness the benefits of virtual reality (VR) and artificial intelligence. For example, training programs for workers were introduced that use VR to immerse trainees into personalized environments to become more familiar with the workplace through virtual spaces and tools.
A new concept called "Foodlab" was demonstrated, which is designed to garner guest feedback to consistently change dining options based on direct consumer input. The feedback can lead to customization, such as regional menu preferences, collaborations with high profile restauranters, and partnerships with local purveyors that tailor the dining experience for the specific location.
The event also offered attendees a series of national and international keynote speakers and workshops focusing on innovation in areas such as consumer experiences, safety, sustainability, and circular economy as well as artificial intelligence.
Among the International speakers were Hassan Murad, CEO and co-founder of Intuitive AI, recognized by Forbes as one of the five rising entrepreneurs in AI, and Hyunjong Lee, the Global Business Development Head of the Korean company Nuvilab, who digitalize food through Artificial Intelligence and big data for better management of food production and waste.
“It was our intent to provide our leadership and functional teams with the right setting and some dedicated time to think about the possibilities to innovate together with our clients,” Mittleman added.
Aramark has successfully hosted an innovation summit in
About Aramark
Aramark (NYSE: ARMK) proudly serves the world’s leading educational institutions, Fortune 500 companies, world champion sports teams, prominent healthcare providers, iconic destinations and cultural attractions, and numerous municipalities in 15 countries around the world with food and facilities management. Because of our hospitality culture, our employees strive to do great things for each other, our partners, our communities, and the planet. Aramark has been recognized on FORTUNE’s list of “World’s Most Admired Companies,” Fair360’s “Top 50 Companies for Diversity” and “Top Companies for Supplier Diversity,” Newsweek’s list of “America’s Most Responsible Companies 2024,” the HRC’s “Best Places to Work for LGBTQ Equality,” and earned a score of 100 on the Disability Equality Index. Learn more at www.aramark.com and connect with us on LinkedIn, Facebook, X, and Instagram.
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Chris Collom
(215) 238-3593
Collom-chris@aramark.com
Source: Aramark
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