Appian Named A Leader in Insurance Agency Portals Evaluation by Independent Research Firm
Appian (NASDAQ: APPN) has been recognized as a Leader by Forrester Research in the Q3 2020 report titled 'The Forrester Wave™: Insurance Agency Portals'. Appian excelled in both the current offering and strategy categories. The report highlights Appian's low-code technology and automation capabilities, which enhance efficiency for global insurers in a competitive digital marketplace. CEO Mike Heffner emphasized commitment to improving customer service throughout the policy lifecycle.
- Named a Leader in Forrester's Q3 2020 report for Insurance Agency Portals.
- Received highest scores in current offering and strategy categories.
- Strong low-code and automation toolkit enhances operational efficiency for insurers.
- None.
TYSONS, Va., Aug. 20, 2020 /PRNewswire/ -- Appian (NASDAQ: APPN) today announced that it has been named a Leader by Forrester Research, Inc. in the independent analyst firm's "The Forrester Wave™: Insurance Agency Portals, Q3 2020" report. Appian received the highest scores in both the current offering and strategy categories.
Forrester's report states: "To remain competitive, insurance agents need technological capabilities that enable omnichannel delivery, intelligently automate sales and marketing and workflows, and provide operational agility in a continuously evolving digital insurance marketplace."
The report cites that "Appian differentiates with low-code and an extensive automation toolkit...Its insurance agency portal benefits from this expertise and is a complete automation platform that deploys AI, robotic process automation, decision rules, and case management to automate agency workflows...The solution also has strong AI capabilities — it allows carriers to bundle or embed third-party AI services to deliver intelligent routing of processes based on natural language processing, optical character recognition, and automated machine learning."
The report also states: "Appian is a good fit for global insurers that are looking to quickly provide their agencies with enhanced omnichannel capabilities, advanced analytics, recommendation engines, and intelligent automation."
"Appian is committed to creating solutions for insurance companies that help them increase efficiency and effectiveness throughout the entire policy lifecycle," said Mike Heffner, Vice President, Appian. "We have developed a solution that enables insurers and their agents to offer the highest level of customer service, and we are proud to be named a leader in Forrester's recent report for Insurance Agency Portals."
To view a complimentary copy of the report, click here.
About Appian
Appian provides a low-code development platform that accelerates the creation of high-impact business applications. Many of the world's largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk management and compliance. www.appian.com
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SOURCE Appian
