AT&T Launches First-Ever Nationwide Location-Based Routing with Intrado to Improve Public Safety Response for Wireless 9-1-1 Calls

Rhea-AI Summary

AT&T has launched the first nationwide location-based routing for 9-1-1 calls, enhancing emergency response efficiency. This system accurately determines a caller's location using GPS, reducing error margins to 50 meters, a significant improvement over the previous 10-mile radius method. The rollout is active in multiple states, with full implementation expected by June. Approximately 80% of 9-1-1 calls are now made from mobile devices. This initiative aims to provide faster, more reliable emergency services, showcasing AT&T's commitment to public safety and innovative communication solutions.

Positive

• First carrier to implement nationwide location-based routing for 9-1-1 calls.
• Improves emergency response time by reducing call routing errors to within 50 meters.
• Addresses the shift from landline to mobile 9-1-1 calls, with 80% of calls now from mobile devices.
• Unique offering enhances AT&T’s competitive edge in the public safety market.

Negative

• None.

Device Location Now Used to Route 9-1-1 Calls and Dispatch First Responders to the Right Location Faster, Accomplishing Long-Standing FCC Policy Goal

DALLAS, May 10, 2022 /PRNewswire/ -- What's the news? AT&T* is the first carrier to launch location-based routing to automatically transmit wireless 9-1-1 calls to the appropriate 9-1-1 call centers on a nationwide basis. Through this new "Locate Before Route" feature from Intrado, AT&T can quickly and more accurately identify where a wireless 9-1-1 call is coming from using device GPS and hybrid information to route the call to the correct 9-1-1 call center, also known as public safety answering point or PSAP.

With location-based routing, a device can be located and routed within 50 meters of the device location. Prior to this launch, wireless 9-1-1 calls were routed based on the location of cell towers, which can cover up to a 10-mile radius. This can cause delays in emergency response, especially when a call is made within PSAP border areas where state, county or city boundaries overlap.

The nationwide rollout has started and is available in Alaska, Colorado, Hawaii, Idaho, Montana, Oregon, Washington, Wyoming, Kansas, Illinois, Iowa, Minnesota, North Dakota, Missouri, Nebraska, South Dakota and Guam. Additional regions will be rolled out over the next several weeks. The nationwide rollout is scheduled to be completed by the end of June.

Why is this important? Today, 68% of adults don't have a landline in their homes. When AT&T worked with the FCC to establish the first 9-1-1 systems over 50 years ago, communication technology was drastically different with landline phones dominating the market. And now 80% of 9-1-1 calls come from a mobile device.¹ With the tremendous growth of wireless connections and mobile 9-1-1 calls, AT&T is deploying this public safety network feature so when an emergency happens, the public has the same fast, accurate and reliable connection to PSAPs, whether they're calling from their mobile device or a landline phone.

AT&T is paving the way to create safer communities and is the only carrier to provide the most accurate solution to reduce wireless 9-1-1 call transfers beyond what the FCC is requiring carriers today. This is especially important in an emergency when lives are on the line.

AT&T is also the only public safety carrier with FirstNet, Built with AT&T to deliver end-to-end emergency communication solutions to support the public safety community. Additionally, AT&T is the market leader in the U.S. with NextGen 9-1-1 solutions that are critical to keeping communities safe and helping save lives. For three consecutive years, AT&T has been recognized by Frost & Sullivan with the Market Leadership Award for U.S. NextGen 9-1-1 Services.

What are people saying?

Kurt Mills, Executive Director, Snohomish County 911

"We share a busy border with King County and are thrilled with the significant decrease in 9-1-1 transfers. We know that 9-1-1 transfers delay emergency response and the winner here is our community. We very much appreciate the public-private partnership between our agency, AT&T and Intrado that allowed us to be the first in the nation to implement this new routing technology."

Chris Sambar, EVP, AT&T Network

 "Providing our customers with reliable connectivity and high-quality service on America's largest wireless network is what we strive for everyday at AT&T. Launching this industry-leading public safety solution allows us to ultimately help improve the connections and efficiency for our wireless customers by offering more accurate service when making emergency calls."

Jeff Robertson, President, Intrado Life & Safety

"Location-based routing is a significant accomplishment for public safety. I'm proud of our collaboration with AT&T and look forward to continued innovation with them as we combine our technologies for the benefit of public safety – doing the right thing for the right reasons."

FirstNet and the FirstNet logo are registered trademarks and service marks of the First Responder Network Authority. All other marks are the property of their respective owners.

*About AT&T

We help more than 100 million U.S. families, friends and neighbors connect in meaningful ways every day. From the first phone call 140+ years ago to our 5G wireless and multi-gig internet offerings today, we @ATT innovate to improve lives. For more information about AT&T Inc. (NYSE: T), please visit us at about.att.com. Investors can learn more at investors.att.com.

© 2022 AT&T Intellectual Property. All rights reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property.

About Intrado Corporation

Intrado Corporation is an innovative, cloud-based, global technology partner to clients around the world. Our solutions connect people and organizations at the right time and in the right ways, making those mission-critical connections more relevant, engaging, and actionable - turning Information to Insight.

Intrado has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin America, and South America. Intrado is controlled by affiliates of certain funds managed by Apollo Global Management, Inc. (NYSE: APO). For more information, please call 1-800-841-9000 or visit www.intrado.com.

¹ Source: National Emergency Number Association.

 

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SOURCE AT&T Communications

FAQ

What is AT&T's new location-based routing feature for 9-1-1 calls?

AT&T's new location-based routing feature enhances emergency response by accurately routing 9-1-1 calls based on the caller's GPS location, reducing delays.

When will AT&T's nationwide rollout of location-based routing for 9-1-1 be completed?

The nationwide rollout of AT&T's location-based routing for 9-1-1 calls is expected to be completed by the end of June.

How does AT&T's location-based routing improve 9-1-1 call accuracy?

This feature improves accuracy by pinpointing a caller's location within 50 meters, as opposed to the previous method which could be off by up to 10 miles.

What percentage of 9-1-1 calls are now made from mobile devices?

Currently, approximately 80% of 9-1-1 calls come from mobile devices.

How does AT&T's location-based routing align with FCC goals?

AT&T's location-based routing fulfills a long-standing FCC policy goal to enhance the safety and efficiency of emergency response services.