Playvox Announces Annual Partner of the Year Awards for Workforce Engagement Management Solutions

Rhea-AI Summary

Playvox announces annual Partner of the Year Awards, honoring Salesforce, Dialpad, Gladly, Neuraflash, and Bridgepointe for their excellence in customer support and innovation. New partnerships with Freshworks, Five9, and Intelisys further solidify Playvox's commitment to enhancing customer experiences and driving growth in 2024.

Salesforce, Dialpad, Gladly, Neuraflash, and Bridgepointe recognized for CX

SUNNYVALE, Calif., March 12, 2024 /PRNewswire/ -- Playvox, the leading provider of Workforce Engagement Management (WEM) solutions for digital-first contact and support centers, today announced its annual Partner of the Year Awards. Global and industry-leading brands including Salesforce, Dialpad Inc., Gladly, Neuraflash, and Bridgepointe were recognized for leadership, commitment to customer support, approach to call center innovation, and partnership with Playvox and their customers.

The annual Playvox Partner of the Year Awards for Workforce Engagement Management (WEM) solutions recognize those organizations that exemplify excellence and continue to contribute to industry collaboration, growth, and success. Now in its third year, these partners were selected for their ongoing dedication to customer challenges and unique methodologies to deliver WFM and AI solutions at the contact center, in North America and abroad.

"We are truly honored to have these amazing organizations as partners to help us grow our customer base and enhance the industry in 2024," said Daniel Pagel, Chief Executive Officer, Playvox. "We look forward to seeing what we can do together in 2024 and beyond."

New Partnerships for 2024
Playvox started 2024 with a fast start, adding several new partnerships to its portfolio, including Freshworks, Five9, and Intelisys. Customers such as Angi Inc. (NASDAQ: ANGI), formerly Angie's List (and HomeAdvisor); Afterpay Limited, known for Buy Now Pay Later (BNPL); and Going, formerly Scott's Cheap Flights also recently selected Playvox because of its deep integrations with leading CRM and CCaaS solutions — helping to increase and drive workflow, productivity, efficiency, streamline costs, and drive growth.

"Playvox is dedicated to serving our existing and future customers with solutions that enhance engagement for agent and customer experiences, as well as workforce solutions," continued Pagel. "With partnerships and customers like these, along with our advanced products, like enhanced WFM and Quality Management (QM) solutions, we are well positioned to achieve our goal."

About Playvox
Playvox's powerfully simple Workforce Engagement Management solutions transform customer care. We understand that exceptional employee engagement produces extraordinary customer experiences, and we love creating solutions that help our customers unlock the full potential in every employee and every interaction. Playvox powers the world's fastest-growing brands and proudly serves expanding digital experience pioneers such as Noom, NuBank, Stitch Fix, and Twitter. Our agent-empowering suite of scheduling, performance, learning, quality feedback and gamification lives seamlessly in the modern support operations ecosystem with platforms like Salesforce, Amazon Connect, Slack, Kustomer, and Zendesk. Learn more:

• Web: https://www.playvox.com
• Blog: https://blog.playvox.com
• Twitter: @playvoxcx
• LinkedIn: https://www.linkedin.com/company/playvox/
• Facebook: https://www.facebook.com/playvox
• Instagram: https://www.instagram.com/playvox.cx

Media Contact:

Chrissy Calabrese
ccowell@playvox.com

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SOURCE Playvox

FAQ

Which companies were recognized for CX in Playvox's Partner of the Year Awards?

Salesforce, Dialpad, Gladly, Neuraflash, and Bridgepointe were honored for their leadership in customer support and call center innovation.

Which new partnerships did Playvox add in 2024?

Playvox added partnerships with Freshworks, Five9, and Intelisys in 2024 to enhance customer experiences and drive growth.

Which companies recently selected Playvox for its solutions?

Angi Inc. (NASDAQ: ANGI), Afterpay Limited, and Going recently chose Playvox for its deep integrations with CRM and CCaaS solutions to improve workflow, efficiency, and growth.

What products does Playvox offer to enhance customer engagement?

Playvox provides advanced WFM and Quality Management solutions to improve agent and customer experiences, as well as workforce efficiency.

Who is the CEO of Playvox?

Daniel Pagel is the Chief Executive Officer of Playvox.