Ameriprise Financial Earns Two J.D. Power Certifications for Outstanding Client and Advisor Service
Ameriprise Financial (NYSE: AMP) has achieved two significant J.D. Power certifications for exceptional customer phone service. The company received its first-ever 'Outstanding Customer Service Experience' certification for client service and its sixth consecutive certification for advisor service.
The recognition came after Ameriprise's call centers exceeded benchmarks in the J.D. Power Certified Customer Service Program℠, which evaluates customer satisfaction based on representative courtesy, promptness, resolution timeliness, and knowledge. Ameriprise is among a select group of companies across industries to receive these certifications, with their advisor service team being consistently recognized from 2019 through 2024.
Ameriprise Financial (NYSE: AMP) ha ottenuto due importanti certificazioni da J.D. Power per un servizio telefonico clienti eccezionale. L'azienda ha ricevuto per la prima volta la certificazione 'Esperienza di Servizio Clienti Eccezionale' per il servizio ai clienti e la sesta certificazione consecutiva per il servizio agli advisor.
Il riconoscimento è arrivato dopo che i call center di Ameriprise hanno superato i parametri stabiliti nel Programma di Servizio Clienti Certificato di J.D. Power℠, che valuta la soddisfazione del cliente in base alla cortesia dei rappresentanti, alla rapidità, alla tempestività nella risoluzione e alla conoscenza. Ameriprise è tra un gruppo selezionato di aziende in vari settori a ricevere queste certificazioni, con il loro team di servizio per gli advisor costantemente riconosciuto dal 2019 al 2024.
Ameriprise Financial (NYSE: AMP) ha logrado dos certificaciones significativas de J.D. Power por un excepcional servicio telefónico al cliente. La compañía recibió por primera vez la certificación 'Experiencia de Servicio al Cliente Sobresaliente' para el servicio al cliente y su sexta certificación consecutiva para el servicio a consejeros.
El reconocimiento llegó después de que los centros de llamadas de Ameriprise superaran los estándares en el Programa de Servicio al Cliente Certificado de J.D. Power℠, que evalúa la satisfacción del cliente en función de la cortesía del representante, la rapidez, la puntualidad en la resolución y el conocimiento. Ameriprise está entre un grupo selecto de empresas de diferentes industrias que han recibido estas certificaciones, con su equipo de servicio a consejeros siendo reconocido de manera constante desde 2019 hasta 2024.
아메리프라이스 파이낸셜 (NYSE: AMP)는 우수한 고객 전화 서비스로 인해 J.D. 파워의 두 가지 중대한 인증을 획득했습니다. 이 회사는 고객 서비스에 대해 최초의 '우수 고객 서비스 경험' 인증을 받았으며, 금융 자문 서비스에 대해서는 여섯 번째 연속 인증을 받았습니다.
이 인정은 아메리프라이스의 콜센터가 J.D. 파워 인증 고객 서비스 프로그램℠에서 대표자의 친절, 신속성, 해결의 적시성, 지식에 기초한 고객 만족도 기준을 초과 달성한 후에 이루어졌습니다. 아메리프라이스는 다양한 산업의 많은 기업들 중 이러한 인증을 받은 선택된 그룹에 속하며, 그들의 금융 자문 서비스 팀은 2019년부터 2024년까지 지속적으로 인정을 받고 있습니다.
Ameriprise Financial (NYSE: AMP) a obtenu deux certifications importantes de J.D. Power pour un service téléphonique à la clientèle exceptionnel. L'entreprise a reçu pour la première fois la certification 'Expérience Client Exceptionnelle' pour le service à la clientèle ainsi que sa sixième certification consécutive pour le service aux conseillers.
La reconnaissance est arrivée après que les centres d'appels d'Ameriprise ont dépassé les normes du Programme de Service Client Certifié de J.D. Power℠, qui évalue la satisfaction client en fonction de la courtoisie des représentants, de la rapidité, de la ponctualité des résolutions et des connaissances. Ameriprise figure parmi un groupe sélect d'entreprises de différents secteurs à avoir reçu ces certifications, avec son équipe de service aux conseillers continuellement reconnue de 2019 à 2024.
Ameriprise Financial (NYSE: AMP) hat zwei bedeutende J.D. Power-Zertifikate für exzellenten Kunden-Telefonservice erhalten. Das Unternehmen erhielt zum ersten Mal das Zertifikat 'Herausragende Kundendienst-Erfahrung' für den Kundenservice und das sechste aufeinanderfolgende Zertifikat für den Beraterservice.
Die Anerkennung kam, nachdem die Call-Center von Ameriprise die Benchmarks im J.D. Power Certified Customer Service Program℠ übertroffen hatten, das die Kundenzufriedenheit auf Basis von Höflichkeit der Mitarbeiter, Schnelligkeit, zeitgerechter Problemlösung und Wissen bewertet. Ameriprise gehört zu einer ausgewählten Gruppe von Unternehmen in verschiedenen Branchen, die diese Zertifikate erhalten haben, wobei das Beraterteam des Unternehmens von 2019 bis 2024 kontinuierlich anerkannt wurde.
- Earned first-time J.D. Power certification for client service
- Received sixth consecutive J.D. Power certification for advisor service
- Successfully exceeded J.D. Power's customer satisfaction benchmarks
- Demonstrated consistent service excellence from 2019-2024
- None.
Insights
The J.D. Power certifications for Ameriprise's client and advisor service operations demonstrate strong operational excellence but have minimal direct financial impact. While quality customer service can contribute to client retention and advisor satisfaction, these certifications are primarily reputational achievements rather than material financial developments that would significantly impact the company's stock performance or financial metrics.
The six consecutive years of advisor service certification shows consistency in maintaining service standards, which is important for advisor retention in the wealth management industry. However, the impact on revenue, earnings, or other key financial metrics is indirect and difficult to quantify. The first-time client service certification adds to the company's credentials but is unlikely to drive significant new business or materially affect the bottom line in the short term.
The firm received its first client certification and sixth consecutive advisor certification
“Delivering an elevated and referrable client and advisor experience is at the core of everything we do at Ameriprise,” said Jill Swenson, Senior Vice President of Service & Operations at Ameriprise. “To be recognized once again by J.D. Power is an honor and a testament to the knowledgeable, timely, and impactful service we provide our advisors and clients.”
The Ameriprise call centers earned this recognition after surpassing the benchmarks in the J.D. Power Certified Customer Service ProgramSM, which certifies customer service operations across multiple industries and includes a rigorous evaluation. Firms were also certified based on exceeding a customer satisfaction benchmark, which measured courtesy and concern for the customer, promptness in getting to a representative, timeliness of resolution, and knowledge of the representative.
“Congratulations for earning J.D. Power certifications for providing an outstanding customer service experience in the live phone channel for the sixth consecutive year for Ameriprise advisors, and for the first time for Ameriprise clients,” said Mark Miller, Practice Leader, Customer Service Advisory at J.D. Power. “The team is committed to delivering great service to their clients and advisors, and this distinction recognizes their excellence and how dedicated they are to those whom they serve.”
Ameriprise is one of a small number of companies across various industries to earn the certifications. The advisor service team was also recognized in the years 2019 through 2024.
About Ameriprise Financial
At Ameriprise Financial, we have been helping people feel confident about their financial future for 130 years1. With extensive investment advice, asset management and insurance capabilities, and a nationwide network of approximately 10,000 financial advisors, we have the strength and expertise to serve the full range of individual and institutional investors' financial needs.
Source & disclosure:
J.D. Power 2024 Certified Customer Service ProgramSM recognition is based on successful completion of an operational evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. J.D. Power certified Ameriprise customer satisfaction performance for advisors and clients in these factors: satisfaction with the IVR routing process, and the customer service representative which includes knowledge, courtesy, concern, promptness in getting to a representative, and timeliness of resolution in addition to overall satisfaction. Ameriprise paid a fee to J.D. Power to have their advisor and client support experience independently certified through this program and cite the results. Ameriprise’s public use of the certification is subject to a license fee. For more information, visit www.jdpower.com/awards.
1Company founded June 29, 1894
Ameriprise Financial Services, LLC is an Equal Opportunity Employer.
Investment products are not insured by the FDIC, NCUA or any federal agency, are not deposits or obligations of, or guaranteed by any financial institution, and involve investment risks including possible loss of principal and fluctuation in value.
Securities offered by Ameriprise Financial Services, LLC., Member FINRA, and SIPC
© 2024 Ameriprise Financial, LLC. All rights reserved.
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Stephanie Siegle, Media Relations
612.671.2593
Stephanie.Siegle@ampf.com
Source: Ameriprise Financial, Inc.
FAQ
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