From customer service agent to VP: Celley Buchanan elected vice president of airport operations and customer service at Alaska Airlines
On June 17, 2022, Alaska Airlines appointed Celley Buchanan as vice president of airport operations and customer service. With a 23-year tenure at Alaska Airlines and Horizon Air, Buchanan has held various leadership roles, including managing director of airport operations support since 2020. She was instrumental in launching the airline's Next-Level Care program during the pandemic, enhancing safety measures. Buchanan's extensive experience in operational leadership aims to elevate team performance and safety standards across the airline's network.
- Appointment of Celley Buchanan as VP of airport operations and customer service enhances leadership and operational strategy.
- Buchanan's experience includes establishing safety protocols during the pandemic, indicating a focus on customer safety and service.
- Strong internal promotion reflects company stability and commitment to employee development.
- None.
SEATTLE, June 17, 2022 /PRNewswire/ -- Alaska Airlines' board of directors has elected Celley Buchanan vice president of airport operations and customer service. In this role she is responsible for all aspects of the airline's airport operations across its broad network, excluding Seattle.
Buchanan is a 23-year veteran of Alaska Airlines and Horizon Air. She started her career as a customer service agent in Los Angeles (LAX) and served there for 13 years, progressing into leadership of all aspects of Alaska's operation, including serving as LAX general manager.
She then moved to Horizon Air as director of ground operations for two years, before moving back to Alaska as director of operations support services. She has been in her current role, managing director of airport operations support for Alaska since 2020, where she set the long term strategy for ground support equipment, business partner performance, cabin cleaning, deicing and divisional safety, among other programs.
Buchanan's leadership helped to establish the airline's Next-Level Care program at the start of the pandemic, which introduced more than 100 safety policies and procedures designed to ensure the safety of our guests and employees.
"Celley is a people leader with a deep understanding of our operation and what makes us tick," said Wayne Newton, senior vice president of airport operations and customer service at Alaska Airlines and chairman of McGee Air Services board of directors. "Her tenacity and skill working across the organization will raise our airports teams to even higher levels of performance, safety and empowerment."
Buchanan is a graduate of the University of Washington's Foster School of Business Executive MBA program. Connect with her on LinkedIn.
About Alaska Airlines
Alaska Airlines and our regional partners serve more than 120 destinations across the United States, Belize, Canada, Costa Rica and Mexico. We emphasize Next-Level Care for our guests, along with providing low fares, award-winning customer service and sustainability efforts. Alaska is a member of the oneworld global alliance. With the alliance and our additional airline partners, guests can travel to more than 1,000 destinations on more than 20 airlines while earning and redeeming miles on flights to locations around the world. Learn more about Alaska at news.alaskair.com. Alaska Airlines and Horizon Air are subsidiaries of Alaska Air Group (NYSE: ALK).
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SOURCE Alaska Airlines
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