Alaska Airlines names new 25-year airline veteran to lead inflight team
Alaska Airlines has appointed Matt Prainito as vice president of inflight, aiming to unify operations and boost growth. Prainito, a 25-year aviation veteran, previously led airport and inflight operations at Horizon Air, helping stabilize the airline post-pandemic. Renowned for his collaborative leadership style, he is focused on enhancing guest experiences while prioritizing employee engagement. This strategic move is expected to strengthen Alaska's service quality across 120 destinations, supporting the airline's commitment to exceptional customer service and operational stability.
- Appointment of a seasoned executive, Matt Prainito, to enhance inflight operations.
- Prainito's experience in stabilizing operations at Horizon Air post-pandemic.
- Emphasis on improving guest experiences and employee engagement.
- None.
SEATTLE, June 1, 2022 /PRNewswire/ -- Alaska Airlines' board of directors named Matt Prainito vice president of inflight, as part of the airline's goal to bring together its frontline operation and provide a foundation for growth. Prainito will lead strategy and operations for Alaska's flight attendants who, on every flight, every day, ensure that guests' journeys are safe and remarkable with genuine, caring service.
A 25-year veteran of the airline, Prainito previously served as vice president of airport and inflight operations at Horizon Air, where he helped the airline return to stability following the pandemic, restoring operations and engaging employees.
"Matt is highly regarded by those he has led for his collaborative, hands-on approach to problem solving and continuous improvement," said Constance von Muehlen, executive vice president and chief operating officer for Alaska Airlines. "He is laser focused on our guests and the stability of our operation, while at the same time he puts employees first and is always looking for new ways to connect with them, visiting airports, on flights or on Instagram."
Prainito started with Alaska in 1997 as a customer service agent in Los Angeles before stepping into airport manager roles in Burbank, Ontario and LAX. He served as regional manager, director of airport operations and managing director of airport operations for the state of Alaska, Hawaii and the Pacific Northwest. He was promoted vice president at Horizon Air in 2019 and led the regional carrier through a period of great challenge during the pandemic.
In 2012, Prainito received the Alaska Airlines Leadership Award, based on his frontline experience, unparalleled knowledge of customer service strategies, and his unwavering commitment to guests and employees.
Prainito has a bachelor's in business administration and management from Grand Canyon University and a private pilot's license. Connect with Prainito on LinkedIn.
About Alaska Airlines
Alaska Airlines and its regional partners serve more than 120 destinations across the United States and to Mexico, Canada and Costa Rica. The airline emphasizes Next-Level Care for its guests, along with providing low fares, award-winning customer service and sustainability efforts. Alaska is a member of oneworld. With the global alliance and the airline's additional partners, guests can travel to more than 1,000 destinations on more than 20 airlines while earning and redeeming miles on flights to locations around the world. Learn more about Alaska at newsroom.alaskaair.com and blog.alaskaair.com. Alaska Airlines and Horizon Air are subsidiaries of Alaska Air Group (NYSE: ALK).
View original content to download multimedia:https://www.prnewswire.com/news-releases/alaska-airlines-names-new-25-year-airline-veteran-to-lead-inflight-team-301559553.html
SOURCE Alaska Airlines
FAQ
What recent leadership change occurred at Alaska Airlines?
What experience does Matt Prainito have in the airline industry?
How will Matt Prainito's appointment affect Alaska Airlines?
What is the significance of this leadership change for Alaska Airlines' future?
What challenges did Prainito address at Horizon Air?
