Alaska Airlines launches first U.S. electronic bag tag program

Rhea-AI Summary

Alaska Airlines has launched the first electronic bag tag program in the U.S., allowing passengers to tag their luggage via the mobile app before arriving at the airport. This initiative, starting with 2,500 Alaska Mileage Plan members, aims to reduce airport lobby time by about 40%. The durable tags are updated with flight information through the app and do not require charging. The device will be available for all passengers starting in 2023, highlighting Alaska's commitment to enhancing customer experience alongside BAGTAG, the technology provider.

Positive

• First U.S. airline to launch electronic bag tag program.
• Estimated 40% reduction in airport lobby time for guests.
• Durable electronic tags tested under rigorous conditions without requiring charging.
• Initial rollout to elite Mileage Plan members demonstrates prioritization of customer experience.

Negative

• None.

Travel technology allows guests to check-in, tag own bags before airport arrival

SEATTLE, Nov. 30, 2022 /PRNewswire/ -- Alaska Airlines today became the first U.S. airline to launch an electronic bag tag program, which enables guests to tag their luggage through the airline's mobile app before they even reach the airport.

The Alaska Airlines electronic bag tag is estimated to reduce guests' time spent in airport lobbies by 40%

This week, 2,500 Alaska Mileage Plan members will begin receiving their electronic bag tag. Those elite status members included in the first wave of the program are guests who have traveled in the last 12 months, checked-in at least one bag and were among the first to register to use the device.

"The last thing our guests want to do is stand in line," said Charu Jain, senior vice-president of merchandising and innovation for Alaska. "With the addition of the Alaska Airlines electronic bag tag, our guests can complete almost all of their check-in tasks – from the comfort of their home, at work or on the way to catching their flight."

The three-by-five-inch devices are updated with a guest's flight information through the Alaska Airlines mobile app during check-in; essentially allowing travelers to head straight to the bag drop area once they arrive at the airport.

The Alaska Airlines electronic bag tag is estimated to reduce the time guests spend in airport lobbies by about 40%, including reducing lines and the use of paper bag tags. In addition to the device's impressive lifespan and durability (Alaska Airlines employees tested it by running it over with a truck), the devices don't require charging or batteries.

"We've tested our electronic bag tags on countless flights across the country, including international routes where Alaska Airlines flies, and the devices have performed exactly as they're meant to," said Jain. "We'll collect feedback from our first wave of users before the devices become available to purchase to all our guests early next year."
The Alaska Airlines electronic bag tag will be available for purchase to all guests starting in 2023 and will operate on all Alaska Airlines marketed flights operated by Alaska Airlines, Horizon Air and SkyWest Airlines.

Along with the hardware, the software for the device is provided by BAGTAG, a Dutch company that is a pioneer in the field of baggage technology solutions.

"Alaska Airlines is an excellent example of a carrier on a mission to improve all aspects of their passenger's experience," said Jaspar Quak, BAGTAG managing director. "This vision is leading their choices for innovation such as electronic bag tags and we are very proud to assist them in this project."

Click here to check out how the Alaska Airlines electronic bag tag works.

About BAGTAG

BAGTAG was founded in 2014 in the Netherlands, with the purpose of introducing the world's first flexible and secure electronic bag tag solution. Having developed in close cooperation with the world's leading airlines, the company launched its hardware solution in 2018 and is now leading the market for electronic bag tags.

About Alaska Airlines
Alaska Airlines and our regional partners serve more than 120 destinations across the United States, Belize, Canada, Costa Rica and Mexico. We emphasize low fares and award-winning customer service. Alaska is a member of the oneworld global alliance. With the alliance and our additional airline partners, our guests can travel to more than 900 destinations on more than 20 airlines while earning and redeeming miles on flights to locations around the world. Learn more about Alaska at news.alaskaair.com and follow @alaskaairnews for latest news. Alaska Airlines and Horizon Air are subsidiaries of Alaska Air Group.

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SOURCE Alaska Airlines

FAQ

What is Alaska Airlines' electronic bag tag program?

Alaska Airlines has introduced an electronic bag tag program that allows passengers to tag their luggage using the airline's mobile app before arriving at the airport.

When will Alaska Airlines' electronic bag tag be available to all passengers?

The electronic bag tag will be available for purchase to all guests starting in 2023.

How much time can Alaska Airlines' electronic bag tags save travelers?

The electronic bag tags are estimated to reduce time spent in airport lobbies by about 40%.

Who is eligible to receive Alaska Airlines' electronic bag tags in the first rollout?

The first rollout includes 2,500 Alaska Mileage Plan members who have traveled in the last 12 months and checked in at least one bag.

What company provides the technology for Alaska Airlines' electronic bag tags?

The hardware and software for the electronic bag tags are provided by BAGTAG, a Dutch company specializing in baggage technology solutions.