Assurant® TechPro Provides the Multifamily Housing Industry’s First Tech Support Solution for Property Managers and Residents

Rhea-AI Summary

Assurant (NYSE: AIZ) has introduced Assurant® TechPro, the first tech support solution tailored for the multifamily housing industry. This service provides property managers and residents with expert tech support via call or chat, aiming to reduce tech-related maintenance issues. The offering includes an innovative app with 24/7 self-help content for residents. Assurant's research indicates that 20% of maintenance calls are tech-related, and 86% of renters believe integrating tech support would enhance property management companies' brand perception. The service aims to meet the increasing demand for smart tech support in rental properties, helping property managers stand out and potentially drive revenue.

Positive

• Assurant has introduced a unique tech support solution, setting a new benchmark in the multifamily housing industry.
• The new service potentially reduces tech-related maintenance tickets for property managers.
• 86% of renters believe tech support integration can enhance property management brand perception.
• The Assurant® TechPro app provides 24/7 self-help content, offering convenience for residents.
• 20% of maintenance calls are related to tech issues, indicating a substantial market for this service.
• The service can help property managers stand out and possibly drive revenue.

Negative

• The introduction of Assurant® TechPro may increase operational costs for property managers.
• Dependency on the service might deter residents from learning basic tech troubleshooting.
• There is a potential risk if the tech support service fails to meet the expectations of residents.

86 percent of renters indicated that integrating a tech support service into their building could notably enhance the positive brand perception for property management companies

ATLANTA--(BUSINESS WIRE)-- Assurant, Inc. (NYSE: AIZ), a leading global business services company that supports, protects, and connects major consumer purchases, today announced the launch of Assurant® TechPro, the multifamily housing industry’s first tech support solution specifically designed to assist residents facing technical challenges with consumer electronic devices.

With Assurant® TechPro, property managers can provide residents instant access to Assurant’s expert tech support team via call or chat to help troubleshoot connected tech related issues, while simultaneously alleviating their tech-related maintenance ticket burden. With Assurant® TechPro, residents will also have access to Assurant’s innovative app that offers 24/7 self-help content, empowering users to troubleshoot issues independently at any time, day or night.

"By introducing Assurant® TechPro, we're setting a new benchmark for innovation within the multifamily housing industry," stated Ryan Lumsden, President of Renters Solutions at Assurant. “As leaders in the multifamily housing industry, our role is not only to protect our property management company clients and end customers, but also push the industry forward and enhance the rental experience. This new offering underscores our dedication to driving innovation and creating net new value for our partners and customers."

The introduction of Assurant® TechPro comes at a time marked by an increase in demand for smart tech support. With U.S. renters increasingly seeking smart amenities in their homes, they are turning to building management for assistance with tech-related issues, such as device set-up issues, troubleshooting electronic issues and Wi-Fi connectivity problems. Proprietary consumer research conducted by Assurant revealed that 20 percent of maintenance calls from residents to property managers are related to tech support issues. What’s even more compelling is 86 percent of renters believe that integrating a tech support service into their building could notably enhance the positive brand perception for property management companies.

"Our research tells us that on average, a person has 6.8 connected devices, and is going to need tech support at some point,” stated Joe Settimi, Senior Vice President of Renters Solutions at Assurant. "For property managers, Assurant® TechPro provides a valuable new amenity that can help them stand out with residents, while reducing tech maintenance responsibilities and driving revenue.”

About Assurant

Assurant, Inc. (NYSE: AIZ) is a leading global business services company that supports, protects and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and to deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products and other specialty products.

Learn more at assurant.com.

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View source version on businesswire.com: https://www.businesswire.com/news/home/20240514648613/en/

Assurant Media Contact:

Andrew DeChellis

Andrew.dechellis@assurant.com

Source: Assurant, Inc.

FAQ

What is Assurant's new service for the multifamily housing industry?

Assurant has launched Assurant® TechPro, a tech support solution designed to assist residents with consumer electronic devices.

How can Assurant® TechPro benefit property managers?

Assurant® TechPro helps reduce tech-related maintenance tickets and makes property managers stand out with residents.

What percentage of renters believe that integrating tech support enhances brand perception?

86% of renters believe that integrating a tech support service can notably enhance the brand perception of property management companies.

How many connected devices does an average person have, according to Assurant's research?

Assurant's research shows that an average person has 6.8 connected devices.

What feature does the Assurant® TechPro app offer to residents?

The Assurant® TechPro app provides 24/7 self-help content for residents, empowering them to troubleshoot issues independently.