Two AIR Apartment Communities Ranked Among the Top 1% in the Nation for Online Reputation

Rhea-AI Summary

Axiom Apartments in Cambridge, MA, and Ocean House on Prospect in La Jolla, CA received top recognition from J Turner Research, ranking among the Elite 1% of apartment communities for online reputation. Out of 128,000+ monitored properties, only 1,564 achieved this status. Axiom was one of three communities in Cambridge to make the list, while Ocean House was the sole recipient in La Jolla. AIR emphasizes exceptional customer service and community engagement, contributing to high resident satisfaction and positive online feedback.

Positive

• Axiom Apartments and Ocean House on Prospect ranked in the Elite 1% for online reputation.
• High Online Reputation Assessment (ORA®) scores led to this distinction.
• Both communities offer outstanding amenities and customer service, enhancing resident satisfaction.

Negative

• None.

Axiom Apartments in Cambridge, MA and Ocean House on Prospect in La Jolla, CA received high praise online from prospective and current residents.

Denver, March 16, 2022 (GLOBE NEWSWIRE) -- Two apartment communities owned and operated by Apartment Income REIT. Corp (known as AIR Communities) have been recognized among the Elite 1% properties in the nation with the best online reputation by J Turner Research, a multifamily-focused market research firm. Of the 128,000+ properties the firm monitors nationally, just 1,564 earned the Elite 1% distinction, published annually by Multifamily Executive (MFE).

The Elite 1% distinction is earned by receiving a high Online Reputation Assessment (ORA®) score, which is calculated across multiple review sites by J Turner Research. Each month, MFE publishes a ranking of properties and management companies based on their ORA® scores.

Of all the apartment communities monitored by J Turner Research, Axiom was one of three in Cambridge, MA to make the Elite 1% list, and Ocean House on Prospect was the sole recipient in La Jolla, CA.

“Providing world-class customer service is at the heart of what we do, and we know customers care about a property’s reputation when they are looking for their next long-term living experience,” said President of Property Operations Keith Kimmel. “When residents are happy, that result is reflected online, in the day-to-day living experience at our communities, and in our operational excellence nationwide.”

In addition to an outstanding customer service experience, each of the AIR-owned communities on the list offers remarkable amenities tailored to the local community. Ocean House on Prospect is just steps away from the beach, features breathtaking ocean views, high-end apartment finishes, and a resort-style pool and sundeck. Axiom’s spacious apartment homes are well-located in Kendall Square. Its easy access to world-renowned universities, the Charles River bike paths, and other local experiences earns Axiom a Bike Score of 97.

While first-class amenities are an important part of the living experience at Ocean House on Prospect and Axiom, understanding and responding to the needs of residents are key drivers of the communities’ strong performances.

“As an owner and operator of apartment communities across the country, caring for residents involves more than offering modern finishes and luxury amenities,” said Mr. Kimmel. “The work our team does – building relationships and providing a sense of community – is what turns a beautiful building into a place to call home.”

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About Apartment Income REIT (AIR) Communities
AIR is a real estate investment trust focused on the ownership and management of quality apartment communities located in the largest markets in the United States. AIR is one of the country’s largest owners and operators of apartments, with 84 communities in 12 states and the District of Columbia as of December 31, 2021. AIR common shares are traded on the New York Stock Exchange under the ticker symbol AIRC and are included in the S&P 400. For more information about AIR, please visit our website at www.aircommunities.com.

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• Two AIR Apartment Communities Ranked Among the Top 1% in the Nation for Online Reputation

FAQ

What is the significance of Axiom Apartments and Ocean House on Prospect receiving the Elite 1% recognition?

The Elite 1% recognition signifies that these properties are among the top-rated for online reputation across the nation, highlighting their quality and resident satisfaction.

How many properties were monitored by J Turner Research for the Elite 1% ranking?

Over 128,000 properties were monitored by J Turner Research to determine the Elite 1% ranking.

Which apartment community was the only recipient of the Elite 1% award in La Jolla, CA?

Ocean House on Prospect was the sole recipient of the Elite 1% award in La Jolla, CA.

What key factors contributed to the high reputation of Axiom Apartments and Ocean House on Prospect?

Outstanding customer service, exceptional amenities, and a focus on resident needs contributed to their high reputation.

What is the ticker symbol for Apartment Income REIT?

Apartment Income REIT is traded under the ticker symbol AIRC on the New York Stock Exchange.