ADT Partners With Uber to Provide In-App Safety Feature for Riders and Drivers Nationwide
ADT announces a partnership with Uber to enhance user safety through the integration of ADT mobile safety solutions into the Uber app. This feature allows Uber users in the U.S. to receive real-time assistance from ADT's monitoring agents via phone or text during their rides. The 'Live Help from a Safety Agent' feature provides 24/7 support, including the ability to contact 911 with critical trip details. This partnership positions ADT as a trusted safety provider for gig economy workers and expands their market presence beyond home security.
- Partnership with Uber enhances ADT's visibility and credibility in the safety sector.
- Integration of ADT's safety solutions into Uber app expands customer reach to millions of users.
- 24/7 professional monitoring provides immediate assistance and reassurance to users.
- None.
ADT mobile safety solution now helps keep Uber users safe
BOCA RATON, Fla., Aug. 30, 2022 (GLOBE NEWSWIRE) -- ADT (NYSE: ADT), the most trusted brand in smart home and small business security, today announced a partnership with Uber to integrate ADT mobile safety solutions into the Uber app for riders and drivers. Uber users in the United States can now get live help, via phone or text, from ADT professional monitoring agents.
Uber (NYSE: UBER) joins a growing number of enterprise customers that utilize Safe by ADT to power their app-based mobile safety features. The Safe by ADT platform seamlessly integrates with app-based service providers to help protect millions of gig economy workers and patrons, providing them with access to reassurance and emergency services when they need it most, powered by ADT’s 24/7 professional monitoring.
“Uber’s partnership with ADT is a powerful endorsement of Safe by ADT and the trust they place in us to help protect riders and drivers who use its platform,” said Peter Skeadas, Director of Business and Corporate Development at ADT. “It also establishes ADT as a partner of choice when it comes to keeping mobile workers and patrons safe and continues to expand our presence beyond the home.”
Uber’s “Live Help from a Safety Agent” feature, powered by Safe by ADT, is fully integrated into the Uber app. Anyone who uses Uber can access ADT’s 24/7 professional monitoring while on a trip by tapping on the Safety Toolkit, and can receive reassurance if they are feeling uncomfortable during their ride or request emergency response, if needed.
Once a call or text exchange is initiated, an ADT agent can monitor an ongoing trip, stay in contact throughout the trip, and call 911 on the user’s behalf with key trip details, such as the vehicle’s make, model, license plate number and GPS location. In an emergency, providing these details directly to 911 is critical to saving time when every second matters.
“Being able to provide safety services from a recognizable and trusted brand like ADT in our Safety Toolkit will be invaluable in helping Uber users navigate uncomfortable situations,” said Rebecca Payne, Lead Safety Product Manager at Uber. “This new feature will give users additional peace of mind knowing that ‘Live Help from a Safety Agent’ is available right in the app whenever they need it.”
About ADT
ADT provides safe, smart and sustainable solutions for people, homes and businesses. Through innovative products, partnerships and the largest network of smart home, security and rooftop solar professionals in the United States, we empower people to protect and connect what matters most. For more information, visit www.adt.com.
Contacts
Media Relations
Chad Graham
chadwickgraham@adt.com
224-370-1912
FAQ
When was the ADT and Uber partnership announced?
What features does ADT provide for Uber users?
How does ADT ensure rider safety for Uber users?
What is the significance of the ADT and Uber partnership?
