BBVA Teams with Accenture to Streamline Operations with Artificial Intelligence

Rhea-AI Summary

Accenture (NYSE: ACN) and Banco Bilbao Vizcaya Argentaria (BBVA) have entered a 10-year collaborative agreement to enhance digital transformation through AI and analytics. This partnership aims to improve operational agility, customer service, and create data-driven decision-making capabilities using Accenture’s SynOps platform. BBVA aims to redesign its operations for better customer experiences and operational efficiency. Additionally, Accenture was recognized as a leader in banking operations transformation.

Positive

• 10-year collaboration agreement with BBVA to improve digital transformation.
• Utilization of Accenture's SynOps platform to enhance operational agility.
• Focus on AI and analytics to drive better customer service.
• Accenture recognized as a leader in banking operations transformation by Everest Group.

Negative

• None.

MADRID--(BUSINESS WIRE)-- Banco Bilbao Vizcaya Argentaria (BBVA) and Accenture (NYSE:ACN) have signed a collaborative agreement that is focused on accelerating digital transformation and applying analytics and artificial intelligence (AI) to drive faster decision-making and enhance the customer service experience.

As part of a 10-year agreement, Accenture will team with BBVA to improve the agility of its operations by retooling processes and adapting to new ways of working with AI and analytics. With Accenture’s AI-powered SynOps platform, BBVA will be able to make data-driven decisions, improve operational costs and simplify services to create a more frictionless experience.

The collaboration agreement with Accenture will also accelerate digital transformation across BBVA’s core operations, providing the entity with better insights and the ability to move faster and offer clients more effective services.

“The banking industry has a long history of adapting technology in ways that transform how they operate, interact with customers and increase market share,” said Manish Sharma, group chief executive of Accenture Operations. “Our collaboration with BBVA aims to create future-readiness while rising above dynamic market conditions and pivoting to new sources of value.”

Earlier this year, BBVA signed an agreement (subject to regulatory approval) with Accenture to transfer over full ownership of QIPRO Soluciones, until now, a company of the BBVA group with operations centers in Málaga and Murcia, which will continue to support its operations under this new deal.

"Under this new paradigm of intelligent operations, BBVA is redesigning its operations to provide better customer service and transforming its processes to make them more effective and efficient," said David Cordero, Accenture senior managing director and a client account lead in the banking group in Iberia.

Accenture was recently recognized as a leader in the Everest Group Banking Operations Services PEAK Matrix^® Assessment 2022. Everest cites Accenture’s comprehensive transformation solutions across banking services, with highest marks for portfolio mix, delivery footprint.

About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com.

Copyright © 2021 Accenture. All rights reserved. Accenture and its logo are trademarks of Accenture.

View source version on businesswire.com: https://www.businesswire.com/news/home/20211223005044/en/

Jenn Francis

Accenture

+1 630 338 6426

jennifer.francis@accenture.com

José Luis Sánchez

Accenture

+34 609 04 71 38

jose.l.sanchez@accenture.com

Source: Accenture

FAQ

What is the agreement between Accenture and BBVA about?

Accenture and BBVA have signed a 10-year agreement focusing on digital transformation through AI and analytics.

How will the collaboration impact BBVA's operations?

The collaboration will improve BBVA's operational agility and enhance customer service by utilizing Accenture's SynOps platform.

What recognition has Accenture received recently?

Accenture was recognized as a leader in banking operations transformation by the Everest Group.

What is the role of AI in the Accenture and BBVA collaboration?

AI will be used to enhance decision-making processes and improve customer service experiences at BBVA.

When was the agreement between Accenture and BBVA announced?

The collaborative agreement was announced on December 23, 2021.