Accenture Expands AI Refinery and Launches New Industry Agent Solutions to Accelerate Agentic AI Adoption
Accenture (NYSE: ACN) has expanded its AI Refinery platform with a new AI agent builder that enables business users to create and customize AI agents without coding. The company is developing over 50 industry-specific AI agent solutions using NVIDIA AI Enterprise, with a target of 100 solutions by year-end.
The platform leverages NVIDIA Llama Nemotron AI models with reasoning capabilities, focusing on industries including telecommunications, financial services, insurance, and manufacturing. Key solutions include agent assist for telecommunications, which can achieve 25X faster call processing, and insurance underwriting automation that processes 100% of coverage submissions.
Notable organizations already exploring Accenture AI Refinery include:
- ESPN: Testing AI-powered avatar FACTS for sports analytics
- HPE: Developing solutions for sourcing strategies and contract management
- Noli: Creating AI-powered beauty shopping platform
- UN: Building multilingual research agent supporting 150+ languages
According to Accenture's research, organizations that have scaled industry-tailored solutions are 3X more likely to exceed ROI expectations.
Accenture (NYSE: ACN) ha ampliato la sua piattaforma AI Refinery con un nuovo costruttore di agenti AI che consente agli utenti aziendali di creare e personalizzare agenti AI senza la necessità di codifica. L'azienda sta sviluppando oltre 50 soluzioni specifiche per settore utilizzando NVIDIA AI Enterprise, con l'obiettivo di raggiungere 100 soluzioni entro la fine dell'anno.
La piattaforma sfrutta i modelli AI di NVIDIA Llama Nemotron con capacità di ragionamento, concentrandosi su settori che includono telecomunicazioni, servizi finanziari, assicurazioni e manifattura. Le soluzioni chiave includono assistenza agli agenti per le telecomunicazioni, che può raggiungere un'elaborazione delle chiamate 25 volte più veloce, e l'automazione della sottoscrizione delle assicurazioni che elabora il 100% delle richieste di copertura.
Organizzazioni note che stanno già esplorando l'AI Refinery di Accenture includono:
- ESPN: Test di avatar AI-powered FACTS per analisi sportive
- HPE: Sviluppo di soluzioni per strategie di approvvigionamento e gestione dei contratti
- Noli: Creazione di una piattaforma di shopping beauty alimentata da AI
- ONU: Costruzione di un agente di ricerca multilingue che supporta oltre 150 lingue
Secondo la ricerca di Accenture, le organizzazioni che hanno scalato soluzioni su misura per il settore hanno 3 volte più probabilità di superare le aspettative di ROI.
Accenture (NYSE: ACN) ha ampliado su plataforma AI Refinery con un nuevo constructor de agentes AI que permite a los usuarios empresariales crear y personalizar agentes AI sin necesidad de programar. La empresa está desarrollando más de 50 soluciones específicas para la industria utilizando NVIDIA AI Enterprise, con un objetivo de 100 soluciones para fin de año.
La plataforma aprovecha los modelos de AI de NVIDIA Llama Nemotron con capacidades de razonamiento, centrándose en industrias que incluyen telecomunicaciones, servicios financieros, seguros y manufactura. Las soluciones clave incluyen asistencia a agentes para telecomunicaciones, que puede lograr un procesamiento de llamadas 25 veces más rápido, y automatización de suscripción de seguros que procesa el 100% de las solicitudes de cobertura.
Organizaciones destacadas que ya están explorando AI Refinery de Accenture incluyen:
- ESPN: Prueba de avatares impulsados por AI FACTS para análisis deportivos
- HPE: Desarrollo de soluciones para estrategias de abastecimiento y gestión de contratos
- Noli: Creación de una plataforma de compras de belleza impulsada por AI
- ONU: Construcción de un agente de investigación multilingüe que soporta más de 150 idiomas
Según la investigación de Accenture, las organizaciones que han escalado soluciones específicas de la industria tienen 3 veces más probabilidades de superar las expectativas de ROI.
액센츄어 (NYSE: ACN)는 비즈니스 사용자가 코딩 없이 AI 에이전트를 생성하고 사용자 정의할 수 있는 새로운 AI 에이전트 빌더로 AI Refinery 플랫폼을 확장했습니다. 이 회사는 NVIDIA AI Enterprise를 사용하여 50개 이상의 산업별 AI 에이전트 솔루션을 개발하고 있으며, 연말까지 100개의 솔루션 목표를 설정했습니다.
이 플랫폼은 추론 기능이 있는 NVIDIA Llama Nemotron AI 모델을 활용하여 통신, 금융 서비스, 보험 및 제조업 등 여러 산업에 중점을 두고 있습니다. 주요 솔루션으로는 통신을 위한 에이전트 지원이 있으며, 이는 25배 더 빠른 통화 처리가 가능하고, 보험 언더라이팅 자동화는 100%의 보장 요청을 처리합니다.
이미 액센츄어 AI Refinery를 탐색 중인 주목할 만한 조직으로는:
- ESPN: 스포츠 분석을 위한 AI 기반 아바타 FACTS 테스트
- HPE: 조달 전략 및 계약 관리 솔루션 개발
- Noli: AI 기반 뷰티 쇼핑 플랫폼 생성
- UN: 150개 이상의 언어를 지원하는 다국어 연구 에이전트 구축
액센츄어의 연구에 따르면, 산업 맞춤형 솔루션을 확대한 조직은 ROI 기대치를 초과할 가능성이 3배 더 높습니다.
Accenture (NYSE: ACN) a élargi sa plateforme AI Refinery avec un nouveau constructeur d'agents AI qui permet aux utilisateurs professionnels de créer et de personnaliser des agents AI sans codage. L'entreprise développe plus de 50 solutions d'agents AI spécifiques à l'industrie en utilisant NVIDIA AI Enterprise, avec un objectif de 100 solutions d'ici la fin de l'année.
La plateforme exploite les modèles AI de NVIDIA Llama Nemotron avec des capacités de raisonnement, en se concentrant sur des secteurs tels que les télécommunications, les services financiers, les assurances et la fabrication. Les solutions clés incluent l'assistance aux agents pour les télécommunications, qui peut atteindre un traitement des appels 25 fois plus rapide, et l'automatisation de la souscription d'assurances qui traite 100 % des demandes de couverture.
Des organisations notables qui explorent déjà l'AI Refinery d'Accenture incluent :
- ESPN : Test d'avatars alimentés par AI FACTS pour l'analyse sportive
- HPE : Développement de solutions pour les stratégies d'approvisionnement et la gestion des contrats
- Noli : Création d'une plateforme de shopping beauté alimentée par AI
- ONU : Construction d'un agent de recherche multilingue supportant plus de 150 langues
Selon les recherches d'Accenture, les organisations qui ont déployé des solutions adaptées à leur secteur ont 3 fois plus de chances de dépasser les attentes en matière de ROI.
Accenture (NYSE: ACN) hat seine AI Refinery-Plattform mit einem neuen AI-Agenten-Builder erweitert, der es Geschäftsanwendern ermöglicht, AI-Agenten ohne Programmierung zu erstellen und anzupassen. Das Unternehmen entwickelt über 50 branchenspezifische AI-Agentenlösungen mit NVIDIA AI Enterprise, mit dem Ziel, bis zum Jahresende 100 Lösungen zu erreichen.
Die Plattform nutzt die AI-Modelle von NVIDIA Llama Nemotron mit Denkfähigkeiten und konzentriert sich auf Branchen wie Telekommunikation, Finanzdienstleistungen, Versicherungen und Fertigung. Zu den wichtigsten Lösungen gehören die Unterstützung von Agenten für die Telekommunikation, die 25-mal schnellere Anrufbearbeitung erreichen kann, und die Automatisierung der Versicherungsanträge, die 100 % der Anfragen zur Deckung bearbeitet.
Bemerkenswerte Organisationen, die bereits die AI Refinery von Accenture erkunden, sind:
- ESPN: Testen von AI-gestützten Avataren FACTS für Sportanalysen
- HPE: Entwicklung von Lösungen für Beschaffungsstrategien und Vertragsmanagement
- Noli: Erstellung einer AI-gestützten Beauty-Shopping-Plattform
- UN: Aufbau eines mehrsprachigen Forschungsagenten, der über 150 Sprachen unterstützt
Laut einer Untersuchung von Accenture haben Organisationen, die branchenspezifische Lösungen skaliert haben, eine dreimal höhere Wahrscheinlichkeit, die ROI-Erwartungen zu übertreffen.
- Launch of no-code AI agent builder enables rapid business adaptation
- Development of 50+ industry-specific AI solutions with plan for 100+ by year-end
- Significant efficiency improvements: 25X faster call processing in telecommunications
- Partnership with major clients (ESPN, HPE, UN) demonstrates market adoption
- 3X higher ROI potential for organizations using industry-tailored solutions
- Only one-third of organizations have scaled industry-tailored solutions so far
Insights
Accenture's expansion of its AI Refinery platform represents a significant strategic advancement in their enterprise AI capabilities. The new agent builder democratizes AI development, allowing business users to create and modify AI agents without coding expertise, which addresses a critical market need for agility in AI implementation.
This development has multiple revenue implications. First, it strengthens Accenture's AI consulting and implementation services portfolio. Second, it creates opportunities for recurring revenue through platform licensing and ongoing client support. Third, by developing over 50 industry-specific agent solutions (targeting 100 by year-end), Accenture is creating vertical-specific offerings that typically command premium pricing.
The partnership with NVIDIA leverages high-value AI assets (Llama Nemotron models and NVIDIA AI Enterprise), enhancing Accenture's competitive positioning against other professional services firms. The client roster already includes major enterprises like ESPN, HPE, and the L'Oréal Group, validating market demand.
Of particular note is Accenture's internal research showing organizations implementing industry-tailored solutions are 3X more likely to exceed ROI expectations. The efficiency metrics cited are compelling: 25X faster call processing in telecommunications and the ability to process 100% of insurance submissions versus the typical 50%. These quantifiable benefits strengthen Accenture's value proposition.
This expansion represents a positive development for Accenture's market position in the rapidly evolving enterprise AI space, with potential to drive significant services and platform revenue.
Accenture's AI Refinery expansion marks a important evolution in enterprise AI by addressing one of the field's most persistent challenges: democratizing agent creation while maintaining governance guardrails. The new agent builder solves a fundamental technical problem by enabling business users to construct and modify AI agents without coding or engineering support.
The technology architecture leverages NVIDIA's advanced reasoning models, which are particularly noteworthy for their ability to enable autonomous decision-making with greater accuracy and transparency. This represents a significant leap beyond traditional generative AI capabilities, allowing for AI agents that can observe environments, apply reasoning, and take appropriate actions.
From an implementation perspective, Accenture's approach of pre-configuring industry-specific agent solutions addresses the complexity barrier that has slowed enterprise AI adoption. Their system allows both native agent creation and integration of external agents into the AI Refinery platform, suggesting an open architecture that avoids vendor lock-in.
The technical applications described in the release demonstrate sophisticated use cases: ESPN's FACTS avatar for sports analytics interpretation, HPE's strategic sourcing analysis, Noli's hyper-personalized beauty recommendations processing "millions of possible solutions," and the UN's multilingual research agent supporting over 150 languages.
What's particularly impressive is the platform's versatility across cloud environments ("available on all public and private cloud platforms") and integration capabilities with SaaS ecosystems. This positions AI Refinery as a potential central nervous system for enterprise AI operations, allowing organizations to rapidly scale and modify agent networks in response to changing business conditions.
- New AI agent builder allows business users to quickly construct and customize advanced reasoning AI agents without coding, enabling rapid adaptation to changing business needs and market conditions.
- Accenture is developing over 50 industry-specific AI agent solutions, which leverage new NVIDIA reasoning models, with a goal of 100 by the end of the year. Built using NVIDIA AI Enterprise, these solutions streamline processes and enhance efficiency, and cover industries like telecommunications, financial services, insurance, and more.
- Organizations such as ESPN, HPE, Noli and the UN, are already exploring how Accenture AI Refinery resources can help improve fan experience, sourcing, and engagement.
Part of the Accenture AI Refinery—which is built on NVIDIA AI Enterprise—the new agent builder democratizes the creation of AI agents. It enables business decision makers to create and customize agent teams based on changing business needs and market conditions—like policy changes, new products or promotional offers from competitors, unexpected customer feedback, or fluctuations in demand. The ability to rapidly modify agents, without coding or waiting for support from engineering or technical teams, enables new levels of agility. When used in conjunction with Accenture industry agent solutions, business users can make changes to agent teams with just a few clicks while benefiting from built-in governance and guardrails that come with the platform. It applies to agents created natively on AI Refinery, as well as external agents that are published into AI Refinery.
“We are seizing the significant opportunity to help our clients prioritize bold, high-impact initiatives that tackle core business challenges by reinventing processes end-to-end with generative AI and agentic technology,” said Lan Guan, chief AI officer, Accenture. “Accenture continues to double-down on new innovations like agent builder on our AI Refinery platform to empower organizations and decision-makers with the flexibility to drive business value faster, with agents that can observe the environment, apply reason, continuously improve and take action.”
Accenture is bringing AI Refinery and gen AI to clients such as ESPN, HPE, Noli and the United Nations.
- Through the ESPN Edge Innovation Center, ESPN has partnered with Accenture to test an AI-powered avatar called FACTS, which aims to revolutionize the fan experience. In the research and development phase, this solution is being piloted with SEC Nation to provide data and insights from ESPN Analytics in a compelling new way, fostering engagement and educating fans on complex sports analytics.
- HPE is developing a new agentic AI solution powered by Accenture AI Refinery with HPE Private Cloud AI. The solution will be deployed across HPE's category and sourcing strategies, spend management, strategic relationship analysis, and contract obligation management.
- Noli, a beauty tech venture with an innovative AI-powered beauty shopping platform, is backed by the L'Oréal Group, and designed, built and run with Accenture. Noli unlocks science-backed recommendations tailored to the unique needs of individuals in a fully curated beauty shop. Through its AI-driven beauty engine, Noli delivers hyper-personalized routines and product recommendations from millions of possible solutions, empowering beauty consumers to find and purchase the right products for them with confidence and clarity.
- The UN is working with Accenture to develop a multilingual research agent to support over 150 languages and promote local economic sustainability. The agent will act like a researcher to answer questions about the UN’s Sustainable Development Goals, fostering awareness and engagement with its agenda for global peace and prosperity.
Industry agent solutions
New industry agent solutions will leverage the NVIDIA Llama Nemotron AI models with reasoning capabilities packaged as NVIDIA NIM™—available with NVIDIA AI Enterprise—to provide enterprises with production-ready advanced reasoning capabilities. These reasoning abilities allow AI agents to operate independently and make decisions with greater accuracy, transparency and control, enabling human workers to focus on the most critical aspects of their jobs and drive business value more efficiently. Accenture is working toward developing more than 50 industry-specific AI agent solutions in the coming months, with a goal of having more than 100 solutions by the end of the year. Solutions available now cover a wide range of industries, including telecommunications, financial services, insurance, manufacturing, healthcare, and retail, among others. For example:
-
Agent assist for telecommunications: This solution puts information at the fingertips of call center professionals to help them prepare for incoming calls and handle them more efficiently. It follows conversations and acts as a co-pilot, offering insights and making personalized recommendations to empower the human agent to offer the best service. Accenture estimates AI Refinery solutions can help call centers achieve 25X faster call processing, which translates to a 2.6X improvement in call efficiency and
24% improvement in overall call accuracy. -
Insurance underwriting: The traditional process for property and casualty underwriting relies heavily on manual inputs, increasing the likelihood of errors and operational delays. Accenture estimates as much as
50% of coverage submissions are left untouched, resulting in missed revenue opportunities for insurers. AI-powered agents can streamline the underwriting process and automate tasks—such as data retrieval, research and analysis, validation, and risk assessment—enabling insurers to do something they typically couldn’t do before: read and process100% of coverage submissions. - Order-to-cash: Finance mangers face challenges in order-to-cash processes due to time-consuming manual procedures, which can increase risks, cause delays, and hinder competitiveness. AI-powered agents can provide real-time, data-driven insights to enhance decision-making, reduce inefficiencies, and improve customer satisfaction. It streamlines finance operations by automating order validation, invoice reconciliation, and accounts receivable management.
- Commercial credit sales intelligence for banking: This solution automates data extraction, customized client offerings, and rule-based decision-making, which transforms commercial banking credit sales by providing immediate, personalized support to credit underwriters. AI agents can provide comprehensive company analysis, conduct credit and financial assessments, automate compliance checks, and identify potential risks.
According to Accenture’s latest research, slightly more than one third of organizations have scaled at least one industry-tailored solution for a core process in their value chain, such as risk, claims, underwriting and R&D. These organizations are 3X more likely to have delivered ROI that exceeds their expectations. These findings also further validate Accenture’s recent analysis of lessons learned from 2,000+ gen AI projects.
"Agentic AI is powering the next wave of AI, enabling enterprises to enhance productivity with intelligent agents capable of handling complex, multi-step challenges," said Justin Boitano, vice president of Enterprise Software at NVIDIA. "Accenture's industry-specific AI agents expand the capabilities of the Accenture AI Refinery with NVIDIA, allowing industry leaders to deploy digital teammates and scale impactful outcomes rapidly."
Accenture AI Refinery is available on all public and private cloud platforms and will integrate seamlessly with other Accenture Business Groups to accelerate AI across the SaaS and Cloud AI ecosystem. Today’s announcement continues to expand the impact of the Accenture NVIDIA Business Group and its collaboration with NVIDIA to bring AI to the world’s enterprises.
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 799,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at accenture.com.
Forward-Looking Statements
Except for the historical information and discussions contained herein, statements in this news release may constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Words such as “may,” “will,” “should,” “likely,” “anticipates,” “aspires,” “expects,” “intends,” “plans,” “projects,” “believes,” “estimates,” “positioned,” “outlook,” “goal,” “target” and similar expressions are used to identify these forward-looking statements. These statements are not guarantees of future performance nor promises that goals or targets will be met, and involve a number of risks, uncertainties and other factors that are difficult to predict and could cause actual results to differ materially from those expressed or implied. These risks include, without limitation, that the use of AI could harm our business, damage our reputation or give rise to legal or regulatory action, as well as the risks, uncertainties and other factors discussed under the “Risk Factors” heading in Accenture plc’s most recent Annual Report on Form 10-K and other documents filed with or furnished to the Securities and Exchange Commission. Statements in this news release speak only as of the date they were made, and Accenture undertakes no duty to update any forward-looking statements made in this news release or to conform such statements to actual results or changes in Accenture’s expectations.
View source version on businesswire.com: https://www.businesswire.com/news/home/20250318210493/en/
Hannah Unkefer
Accenture
+1 206 839 2172
hannah.m.unkefer@accenture.com
Jenn Francis
Accenture
+1 312 693 4411
jennifer.francis@accenture.com
Source: Accenture
FAQ
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