ZIONS BANCORPORATION RANKS THIRD AMONG U.S. BANKS IN 2023 GREENWICH EXCELLENCE AWARDS

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Zions Bancorporation (ZION) received 26 awards in middle market and small business banking for 2023, ranking third among all U.S. banks. The awards recognize distinctive service, advice, and overall performance. Zions has earned 233 Excellence awards from Coalition Greenwich over 15 years, showcasing excellence in customer service and product offerings.

SALT LAKE CITY, Feb. 22, 2024 /PRNewswire/ -- Zions Bancorporation (NASDAQ: ZION) is pleased to announce that it received 20 Greenwich Excellence and all six Best Brand Awards, a total of 26 awards in middle market and small business banking for the year ended 2023. Zions ranked third in awards issued for all banks in the nation. Zions was recognized for providing distinctive service, advice, and overall performance to small business and middle market clients. Since the inception of the awards in 2009, only two other U.S banks have consistently received as many Greenwich Excellence Awards as Zions Bancorporation.

These awards are based on 27,000 market research interviews with businesses nationwide, resulting in the evaluation of more than 500 U.S. banks, out of which 39 were recognized for measurable distinctive quality in small business banking and 23 in middle market banking. Coalition Greenwich surveyed areas such as perceptions of overall customer satisfaction, valued long-term relationships, ease of doing business, trustworthiness, industry expertise, product capabilities, and quality of advice to give our clients the confidence they need to continue to grow their business.

This is Zions' 15^th year being recognized by Coalition Greenwich, earning a remarkable 233 total Excellence awards to date.

"We continually strive to be one of the best business banks in the country, including efforts to excel at customer service and to provide some of the best products and services for our customers. We are honored to have been recognized once again as one of the best banks in the industry, based upon research by Coalition Greenwich, including all three middle market and small business Best Brand awards for 'Bank You Can Trust,'  'Ease of Doing Business' and 'Values Long-Term Relationships,'" said Harris H. Simmons, Zions Bancorporation chairman and CEO. "This recognition reflects the diligent work of our entire team of both front-line and behind-the-scenes professionals who deliver excellence every day."

Zions received Excellence awards in the following categories:

Middle Market ($10-$500 million in annual sales)

• Overall Satisfaction with Relationship Manager - National
• Industry Understanding – National
• Data and Analytics Drive Insights
• Customer Service – Cash Management – National
• Product Capabilities – Cash Management – National
• Ease of Product Implementation – Cash Management – National
• Making Commercial Payments Easier – Cash Management – National

Small Business ($1-$10 million in annual sales)

• Overall Satisfaction - National
• Overall Satisfaction with Relationship Manager – National
• Overall Satisfaction – West
• Likelihood to Recommend – West
• Relationship Manager Proactively Provides Advice – National
• Relationship Manager Proactively Provides Advice – West
• Data and Analytics Drive Insights
• Overall Satisfaction - Cash Management – National
• Overall Satisfaction - Cash Management – West
• Customer Service – Cash Management – National
• Product Capabilities – Cash Management – National
• Ease of Product Implementation – Cash Management – National
• Making Commercial Payments Easier – Cash Management – National

In addition, Zions received six awards related to its brand:

2023 Greenwich Brand Awards

• Best Brand – Bank You Can Trust – Middle Market Segment
• Best Brand – Ease of Doing Business – Middle Market Segment
• Best Brand – Values Long-Term Relationships – Middle Market Segment
• Best Brand – Bank You Can Trust – Small Business Segment
• Best Brand – Ease of Doing Business – Small Business Segment
• Best Brand – Values Long-Term Relationships – Small Business Segment

Zions Bancorporation, N.A. is one of the nation's premier financial services companies with 2023 net revenue of $3.1 billion and approximately $87 billion in total assets. Zions operates under local management teams and distinct brands in 11 western states: Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Texas, Utah, Washington, and Wyoming. The Bank is a consistent recipient of national and state-wide customer survey awards in small and middle-market banking, as well as a leader in public finance advisory services and Small Business Administration lending. In addition, Zions is included in the S&P 500 and NASDAQ Financial 100 Indices. Investor information and links to local banking brands can be accessed at zionsbancorporation.com.

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SOURCE Zions Bancorporation

FAQ

How many awards did Zions Bancorporation (ZION) receive in middle market and small business banking for 2023?

Zions Bancorporation (ZION) received a total of 26 awards in middle market and small business banking for the year 2023.

What is Zions Bancorporation's (ZION) ranking among all U.S. banks based on the awards received?

Zions Bancorporation (ZION) ranked third among all U.S. banks in the awards received for 2023.

How many Excellence awards has Zions Bancorporation (ZION) earned from Coalition Greenwich over the years?

Zions Bancorporation (ZION) has earned a total of 233 Excellence awards from Coalition Greenwich over 15 years.

What aspects were Zions Bancorporation (ZION) recognized for in the awards?

Zions Bancorporation (ZION) was recognized for providing distinctive service, advice, and overall performance to small business and middle market clients.

What are some of the key areas surveyed by Coalition Greenwich for the awards?

Coalition Greenwich surveyed areas such as overall customer satisfaction, long-term relationships, ease of doing business, trustworthiness, industry expertise, product capabilities, and quality of advice.