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Welcome to our dedicated page for ZEN news (Ticker: ZEN), a resource for investors and traders seeking the latest updates and insights on ZEN stock.

Zendesk (symbol: ZEN) is a leading customer service software company that provides innovative support and sales products designed to enhance customer relationships. The company's core belief is that every great customer relationship begins with a conversation. Zendesk’s solutions aim to bring powerful and innovative customer experiences within reach for companies of all sizes and across various industries.

Serving over 170,000 customers globally and supporting more than 30 languages, Zendesk has a significant presence in the industry. The company's product suite includes advanced tools for customer support, sales, and workforce engagement management (WEM). A recent notable achievement is the acquisition of Klaus, an AI-powered quality management platform. This acquisition, announced on January 8, 2024, reflects Zendesk's commitment to leveraging AI to drive improvements in customer service. Klaus will enable Zendesk customers to deliver consistent, high-quality service across all channels, from human agents to digital bots.

Zendesk's Chief Technology Officer, Adrian McDermott, highlights that AI-powered quality assurance is essential in today's fast-paced customer service environment. By integrating Klaus' capabilities, Zendesk aims to help businesses identify and address gaps in their service operations, ensuring that both digital and human agents provide personalized and empathetic support.

Founded in Copenhagen, Denmark, Zendesk has grown to operate in over 20 countries, with a mission to simplify business complexities and foster meaningful connections between companies and their customers. The company's recent strategic moves, such as acquiring Tymeshift in June 2023 and now Klaus, underscore its dedication to expanding its WEM solutions and driving customer satisfaction through advanced technology.

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Zendesk (NYSE: ZEN) will release its financial results for the first fiscal quarter ending March 31, 2022 after the U.S. markets close on April 28, 2022. A live video webcast will be held at 2:00 p.m. PT (5:00 p.m. ET) on the same day to discuss these results, accessible via Zendesk's investor relations website. The company, founded in 2007, has grown significantly, connecting over 100,000 brands with millions of customers across various platforms, cementing its role as a leader in customer service.

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Zendesk (NYSE: ZEN) has made a minority stake investment in customer experience technology firm Alliants. This strategic partnership aims to enhance personalized customer service through messaging and CRM solutions powered by Zendesk’s platform. Alliants plans to integrate its services closely with Zendesk, developing new solutions like messaging insights and a consulting practice to help clients maximize their customer experience technology investments. The collaboration is expected to benefit industries traditionally lagging in customer engagement.

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Zendesk (NYSE:ZEN) announced its participation in two upcoming investor conferences. On March 8, 2022, Jason Tsai, Head of Investor Relations, will present at the JMP Technology Conference at 2:30 p.m. Eastern Time. The following day, March 9, 2022, CFO Shelagh Glaser and Tsai will present at the Morgan Stanley TMT Conference, also at 2:30 p.m. Eastern Time. Interested investors can access live webcasts of both presentations on Zendesk's investor website, with archived versions available for six months.

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Zendesk, Inc. (NYSE: ZEN) announced its upcoming annual conference, Relate, set to occur on May 11-12, 2022. This year, the event will feature a hybrid format, allowing both virtual and in-person participation in select locations. The conference will focus on innovations in customer experience, emphasizing conversational messaging, digitized service operations, enhanced integrations, and supporting sales teams. Zendesk aims to foster connections among its global community of customers, partners, and employees through this event.

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On February 28, 2022, JANA Partners LLC criticized Zendesk's board for receiving only 9% support at a recent shareholder meeting, marking a historic low for disclosed deal-related shareholder votes in the Russell 3000. JANA condemned the board's pursuit of the Momentive acquisition, which they assert wasted millions of shareholder dollars amidst widespread investor opposition. JANA claims the board is disengaged and out of touch with shareholder interests, calling for significant changes or a sale of the company. They plan to urge shareholders to vote for their WHITE proxy card at the upcoming annual meeting.

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Zendesk has terminated its merger agreement with Milky Way Acquisition Corp. and Momentive Global Inc. due to lack of stockholder approval at a meeting held on February 25, 2022. CEO Mikkel Svane expressed respect for shareholders' perspectives and emphasized Zendesk's strong business performance, noting a 30% revenue growth in 2021, reaching $1.34 billion. The company aims for $3.4 billion in revenue by 2025, with 38% of its business now from accounts over $250,000 in annual revenue. Zendesk continues to focus on enterprise growth and enhancing customer experiences.

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JANA Partners LLC stated that Zendesk shareholders are likely to reject the proposed acquisition of Momentive (MNTV), which they believe would benefit Zendesk (ZEN) shareholders significantly. The firm criticized Zendesk's board for prioritizing the acquisition despite a notable drop in stock value and shareholder dissent. JANA highlighted that the board's actions led to a decline in credibility and wasted shareholder resources, suggesting that Zendesk either needs major board changes or should consider selling itself to interested buyers.

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TIG Advisors, LLC, which holds about 1.5 million shares of Zendesk (NYSE: ZEN), announced its intent to vote "AGAINST" Zendesk's proposed acquisition of Momentive Global Inc. (NASDAQ: MNTV) at the upcoming Special Meeting on February 25, 2022. The firm criticized the transaction, citing a significant negative market reaction, including an 18% stock drop on the announcement date and additional declines thereafter. They emphasize a disconnect between Zendesk's leadership and shareholder interests, urging the Board to reconsider the acquisition and consider new board nominations to align with shareholders.

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Zendesk, Inc. (NYSE: ZEN) has received notice from JANA Partners LLC regarding its intent to nominate four directors for election to Zendesk's Board at the upcoming 2022 Annual Meeting of stockholders. The company emphasized its commitment to a high-caliber board, balancing experience with fresh perspectives while maintaining diversity. Zendesk plans to file a proxy statement with the SEC detailing this nomination and encouraging stockholders to review it for important information. The company remains open to shareholder input as it prepares for the election.

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Zendesk, Inc. (NYSE: ZEN) has confirmed the rejection of an unsolicited acquisition proposal from private equity firms, valuing the company at $127-$132 per share. The Board deemed the offer significantly undervalued Zendesk, emphasizing its commitment to maximizing shareholder value. Instead, the Board advocates for its ongoing acquisition of Momentive, believing this strategic plan will enhance long-term value. Shareholders are urged to approve the stock issuance related to the Momentive transaction at the upcoming vote on February 25.

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FAQ

What does Zendesk do?

Zendesk provides customer service software designed to improve customer relationships through innovative support and sales products.

How many customers does Zendesk serve?

Zendesk serves over 170,000 customers across various industries and supports more than 30 languages.

What is the significance of Zendesk's acquisition of Klaus?

The acquisition of Klaus, an AI-powered quality management platform, enhances Zendesk's ability to provide consistent, high-quality customer service across all channels.

What is Zendesk's mission?

Zendesk's mission is to simplify business complexities and enable companies to create meaningful connections with their customers.

Where was Zendesk founded?

Zendesk was founded in Copenhagen, Denmark.

What is Klaus?

Klaus is an AI-powered quality management platform that helps companies improve customer service by analyzing interactions and providing actionable insights.

What are Zendesk's recent strategic moves?

Zendesk's recent strategic moves include acquiring Tymeshift, a workforce management tool, in June 2023 and Klaus, an AI-powered quality management platform, in January 2024.

How does Zendesk leverage AI in its services?

Zendesk leverages AI to enhance customer service quality and efficiency, enabling businesses to deliver personalized and empathetic support through both human and digital agents.

What countries does Zendesk operate in?

Zendesk operates in more than 20 countries around the world.

Who can benefit from Zendesk's solutions?

Businesses of all sizes and industries can benefit from Zendesk's customer service and sales solutions to improve customer relationships and operational efficiency.

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