Yext Launches AI-Powered Doctor Finder Solution to Make Searching for Healthcare Providers a Seamless Experience

Rhea-AI Summary

Yext has launched Find-a-Doc, an AI-driven search solution designed to enhance the patient experience in healthcare. This tool leverages advanced natural language processing to allow patients to find suitable healthcare providers based on their specific needs, such as doctor specialty and insurance type. Healthcare organizations using Find-a-Doc, like IHA, reported a 400% increase in online appointment conversions shortly after implementation. Yext aims to streamline the search process, making it easier for patients to connect with healthcare providers.

Positive

• Find-a-Doc solution enhances patient experience in healthcare.
• Reported a 400% increase in online appointment conversions by IHA after using Find-a-Doc.

Negative

• None.

NEW YORK, Sept. 8, 2021 /PRNewswire/ -- Yext, Inc. (NYSE: YEXT), the AI Search Company, today announced the availability of "Find-a-Doc," an AI-powered search solution for healthcare organizations to improve the pre-appointment patient experience. Built on Answers, Yext's revolutionary search platform, Find-a-Doc enables patients to quickly and easily identify the right provider for their needs on a healthcare organization's website.

When a patient searches for a specific doctor specialty, insurance type, and other criteria, Find-a-Doc will rely on advanced natural language processing (NLP) to actually understand the patient's query and return the doctors that match their criteria — complete with headshots, contact information, and helpful prompts like "make an appointment" and "get directions." Unlike traditional doctor finder tools, Yext's solution does not limit a patient to the criteria they can input — rather, it allows for freedom and flexibility so patients can search for exactly what they need in natural language.

Several healthcare organizations are already taking advantage of Yext's Find-a-Doc solution, including IHA, a Michigan-based multi-specialty medical group that experienced a 400% increase in online appointment conversions just a few months after launching with Yext.

IHA made the switch to Yext's natural language search from search that "was comprised of blue links only with no opportunities for conversion, often sending visitors down a rabbit hole to find what they were looking for," said Meghan Brescia, Brand Strategy Manager at IHA. "Yext has given us much more intel to our queries than we had in the past. We identified query trends and prioritized creating some topical FAQs with conversion opportunities."

"Today, more patients than ever are evaluating options for healthcare online, but far too often, healthcare organizations make it unnecessarily difficult for them to identify the right doctor for their needs," said Carrie Liken, Head of Industry for Healthcare at Yext. "Yext's Find-a-Doc offers an intelligent solution, helping organizations unify all of the information about their providers in one search experience. Our goal is to make browsing and selecting providers a seamless experience for patients who are ready to convert."

Find out more about Yext's Find-a-Doc solution here.

About Yext
Yext (NYSE: YEXT) is the AI Search Company and is on a mission to transform the enterprise with AI search.

With the explosion of information and data online, search has never been more important. However, while the world of consumer search has innovated over time, enterprise search has not. In fact, the majority of enterprise search is powered by outdated keyword search technology that only scans for keywords and delivers a list of hyperlinks rather than actually answering questions.

Yext, the AI Search Company, offers a modern, AI-powered Answers Platform that understands natural language so that when people ask questions about a business online they get direct answers – not links.

Brands like Verizon, Vanguard, Subway and Marriott — as well as organizations like the U.S. State Department and World Health Organization — trust Yext to radically improve their business with answers-led AI search.

CONTACT: Amanda Kontor, pr@yext.com

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SOURCE Yext, Inc.

FAQ

What is Yext's Find-a-Doc solution?

Find-a-Doc is an AI-powered search tool by Yext that helps patients easily find healthcare providers based on their specific needs.

How does Find-a-Doc improve patient experience?

It utilizes advanced natural language processing to understand patient queries, allowing for more flexible and accurate searches.

What results did IHA see from using Find-a-Doc?

IHA experienced a 400% increase in online appointment conversions after implementing Find-a-Doc.

When was Find-a-Doc launched by Yext?

Find-a-Doc was announced by Yext on September 8, 2021.

What technology does Find-a-Doc use?

Find-a-Doc uses natural language processing to better understand and respond to patient search queries.