Yext Introduces AI Generated Review Response, Enabling Businesses to Deliver Individualized Review Experiences at Scale

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Yext, a digital experience platform, has introduced AI Generated Review Response, a new capability within Yext Reviews that allows businesses to automatically generate individualized review experiences. Responding to reviews is important for businesses as it can improve ratings. AI Generated Review Response makes it easier for businesses to scale small teams and respond to customer reviews across any digital channel. By analyzing tone and sentiment, the system generates contextually appropriate and brand-based responses using the company's unique business data and voice.

With Reviews, businesses have a solution that automatically composes review responses leveraging their own unique data and brand voice

Latest AI innovation in Reviews extends Yext’s digital experience platform leadership

NEW YORK--(BUSINESS WIRE)-- Yext, Inc. (NYSE: YEXT), a leading digital experience platform, announced AI Generated Review Response enabling businesses to deliver a more engaging customer experience. This new capability within Yext Reviews enables businesses to use AI with their own data to automatically generate individualized review experiences across owned and third-party channels.

In today's digital landscape, customer engagement with reviews has become vital to a business’ success. Customers make major buying decisions based on reviews — and search engines use them as a critical input to rank results. A recent poll of Yext customers showed that businesses that respond to more than 50 percent of their reviews saw a nearly a half of a star improvement in their ratings over businesses that don’t. However, responding to reviews is difficult and resource intensive. AI Generated Review Response makes it easier with a single system that enables businesses to scale small teams and respond to customer reviews across any digital channel.

New AI Generated Review Response enables businesses to automatically generate contextually appropriate and brand-based responses by analyzing tone and sentiment of posts. By leveraging Yext Content along with generative models, companies can deliver responses using their unique business data and voice to address specific, real-world reviews across any digital channel, including mobile, web, chat platforms, and social media. For example, suppose a franchise owner sees a surge of reviews for their Minneapolis locations following a promotional launch. In that case, Reviews can automatically generate responses that are localized for the region and specific store locations but also entirely personalized for each customer.

“With Yext, businesses have the platform to elevate engagement and deliver brand-building experiences,” said Marc Ferrentino, president and chief operating officer, Yext. “Engaging with customers allows them to take those experiences to the next level. It is a massive competitive advantage to provide one-of-a-kind review experiences at scale for every customer which is now possible with Yext Reviews.”

About Yext
Yext (NYSE: YEXT) helps organizations build digital experiences across any channel on our open and composable platform. The Yext Digital Experience Platform collects and organizes content to deliver AI-led experiences for any organization’s customers, employees, or partners. For more than 15 years, thousands of companies worldwide have trusted Yext to create seamless customer experiences at scale across search engines, websites, mobile apps, and hundreds of other digital touchpoints. Learn more at yext.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20230719864007/en/

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Source: Yext, Inc.

FAQ

What is the new capability introduced by Yext?

Yext has introduced AI Generated Review Response, which enables businesses to automatically generate individualized review experiences.

Why is responding to reviews important for businesses?

Responding to reviews can improve ratings and customer engagement, which are vital for a business' success.

How does AI Generated Review Response make it easier for businesses?

AI Generated Review Response provides a single system that allows businesses to scale small teams and respond to customer reviews across any digital channel.

How does AI Generated Review Response generate responses?

The system analyzes tone and sentiment to generate contextually appropriate and brand-based responses using the company's unique business data and voice.

What are the potential benefits of using AI Generated Review Response?

Businesses can deliver personalized review experiences at scale for every customer, which can be a massive competitive advantage.