Western Union forms strategic partnership with HCLTech to transition to an AI led platform operating model
Western Union (WU) and HCLTech have announced a strategic partnership aimed at transforming WU's financial services through AI-powered solutions. The collaboration establishes HCLTech as WU's largest preferred partner, focusing on four key areas:
1. Transitioning to a platform operating model using HCLTech's FENIXAI and AI Force solutions
2. Accelerating platform and channel transformation through digital, cloud, and AI solutions
3. Leveraging digital engineering expertise for technology landscape reimagination
4. Establishing a new technology center in Hyderabad, India
The partnership aims to enhance WU's global technology capabilities, implement full stack observability and automation, and create new opportunities for innovation and talent development.
Western Union (WU) e HCLTech hanno annunciato una partnership strategica volta a trasformare i servizi finanziari di WU attraverso soluzioni basate sull'intelligenza artificiale. Questa collaborazione stabilisce HCLTech come il più grande partner preferito di WU, concentrandosi su quattro aree chiave:
1. Transizione a un modello operativo basato su piattaforma utilizzando le soluzioni FENIXAI e AI Force di HCLTech
2. Accelerazione della trasformazione della piattaforma e dei canali attraverso soluzioni digitali, cloud e AI
3. Sfruttamento dell'expertise ingegneristica digitale per la reinvenzione del panorama tecnologico
4. Creazione di un nuovo centro tecnologico a Hyderabad, India
La partnership mira a potenziare le capacità tecnologiche globali di WU, implementare l'osservabilità e l'automazione full stack, e creare nuove opportunità per l'innovazione e lo sviluppo del talento.
Western Union (WU) y HCLTech han anunciado una asociación estratégica destinada a transformar los servicios financieros de WU a través de soluciones impulsadas por inteligencia artificial. La colaboración establece a HCLTech como el mayor socio preferido de WU, centrándose en cuatro áreas clave:
1. Transición a un modelo operativo de plataforma utilizando las soluciones FENIXAI y AI Force de HCLTech
2. Aceleración de la transformación de la plataforma y los canales a través de soluciones digitales, en la nube y de IA
3. Aprovechamiento de la experiencia en ingeniería digital para la reinvención del paisaje tecnológico
4. Establecimiento de un nuevo centro tecnológico en Hyderabad, India
La asociación tiene como objetivo mejorar las capacidades tecnológicas globales de WU, implementar la observabilidad y automatización de pila completa, y crear nuevas oportunidades para la innovación y el desarrollo del talento.
웨스턴 유니온 (WU)과 HCLTech는 AI 기반 솔루션을 통해 WU의 금융 서비스를 혁신하기 위한 전략적 파트너십을 발표했습니다. 이 협력은 HCLTech를 WU의 가장 큰 선호 파트너로 설정하며, 네 가지 주요 분야에 집중하고 있습니다:
1. HCLTech의 FENIXAI 및 AI Force 솔루션을 사용하여 플랫폼 운영 모델로의 전환
2. 디지털, 클라우드 및 AI 솔루션을 통한 플랫폼 및 채널 혁신 가속화
3. 기술 환경 재구성을 위한 디지털 엔지니어링 전문성 활용
4. 인도 하이데라바드에 새로운 기술 센터 설립
이 파트너십은 WU의 글로벌 기술 역량을 강화하고, 전체 스택 가시성과 자동화를 구현하며, 혁신과 인재 개발을 위한 새로운 기회를 창출하는 것을 목표로 합니다.
Western Union (WU) et HCLTech ont annoncé un partenariat stratégique visant à transformer les services financiers de WU grâce à des solutions alimentées par l'intelligence artificielle. Cette collaboration établit HCLTech comme le plus grand partenaire privilégié de WU, en se concentrant sur quatre domaines clés :
1. Transition vers un modèle opérationnel de plateforme utilisant les solutions FENIXAI et AI Force d'HCLTech
2. Accélération de la transformation des plateformes et des canaux grâce à des solutions numériques, cloud et IA
3. Exploitation de l'expertise en ingénierie numérique pour réinventer le paysage technologique
4. Création d'un nouveau centre technologique à Hyderabad, Inde
Le partenariat vise à renforcer les capacités technologiques mondiales de WU, à mettre en œuvre une observabilité et une automatisation complètes, et à créer de nouvelles opportunités pour l'innovation et le développement des talents.
Western Union (WU) und HCLTech haben eine strategische Partnerschaft angekündigt, die darauf abzielt, die Finanzdienstleistungen von WU durch KI-gestützte Lösungen zu transformieren. Die Zusammenarbeit positioniert HCLTech als WUs größten bevorzugten Partner und konzentriert sich auf vier Schlüsselbereiche:
1. Übergang zu einem Plattform-Betriebsmodell unter Verwendung von HCLTechs FENIXAI und AI Force Lösungen
2. Beschleunigung der Plattform- und Kanaltransformation durch digitale, Cloud- und KI-Lösungen
3. Nutzung der digitalen Ingenieurexpertise zur Neugestaltung der Technologielandschaft
4. Einrichtung eines neuen Technologiezentrums in Hyderabad, Indien
Die Partnerschaft zielt darauf ab, die globalen Technologiefähigkeiten von WU zu verbessern, vollständige Sichtbarkeit und Automatisierung zu implementieren und neue Möglichkeiten für Innovation und Talententwicklung zu schaffen.
- Strategic partnership with major tech provider HCLTech to modernize operations
- Implementation of AI-powered solutions for improved operational efficiency
- Enhanced technology capabilities through new Hyderabad tech center
- Platform modernization for better scalability and agility
- Significant technology transition may involve execution risks
- Potential short-term costs associated with digital transformation
Insights
Western Union's strategic partnership with HCLTech marks a significant technological pivot that could strengthen its competitive position in the evolving financial services landscape. This collaboration establishes HCLTech as Western Union's largest preferred partner and encompasses four critical dimensions:
First, the transition to a platform operating model powered by HCLTech's AI solutions (FENIXAI and AI Force) should enable Western Union to achieve greater operational agility and scalability - essential qualities in today's rapidly changing fintech environment. Platform models typically allow companies to integrate services more efficiently and respond faster to market changes.
Second, the focus on platform and channel transformation leveraging digital, cloud, and AI solutions indicates Western Union is prioritizing enhanced customer experiences while building a more data-driven decision-making infrastructure. This modernization effort addresses a crucial need for traditional financial service providers to match the digital-first experience offered by newer competitors.
Third, HCLTech's digital engineering expertise will help implement full stack observability and automation - technical capabilities that can significantly reduce operational complexity while improving service reliability.
Finally, the establishment of a new technology center in Hyderabad represents a strategic expansion of Western Union's global technology footprint, potentially providing access to specialized talent while optimizing operational costs.
While financial details aren't disclosed, this partnership signals Western Union's commitment to technological modernization and recognition that AI-driven transformation is essential for long-term competitiveness in financial services.
HCLTech and Western Union to set up a new
NOIDA,
The strategic partnership establishes HCLTech as Western Union's largest preferred partner as they collaborate to:
- Transition to a platform operating model: Western Union will leverage HCLTech's AI-powered solutions, FENIXAI and AI Force, to accelerate Western Union's transition to a platform-centric operating model, enabling greater agility and scalability.
- Accelerate platform and channel transformation: Western Union will harness HCLTech's cutting-edge digital, cloud, and AI solutions to enhance platform and channel capabilities, delivering seamless and innovative customer experiences. HCLTech will support data driven decision making and increased resilience through enterprise-wide infrastructure transformation.
- Leverage expertise in digital engineering: HCLTech's proven track record in digital engineering will accelerate Western Union's work to reimagine its technology landscape, implement full stack observability and automation, increase efficiency through AI-assisted methods, and ensure robust and future-ready solutions.
- Expand technology footprint in
India : Western Union, in collaboration with HCLTech, will establish an advanced technology center inHyderabad, India . This will further enhance Western Union's global technology capabilities and create new opportunities for innovation and talent development.
Devin McGranahan, President and Chief Executive Officer of Western Union, added, "Our collaboration with HCLTech is a testament to our shared vision of delivering exceptional value to our customers. HCLTech's expertise will help us fulfill our mission to make world-class financial services accessible to people everywhere."
C Vijayakumar, CEO and Managing Director of HCLTech, said, "This strategic partnership emphasizes our focus on empowering fintech companies through digital engineering led transformation and creating exceptional value for their stakeholders. We remain deeply committed to Western Union's growth journey through innovative solutions that deliver real business outcomes."
This partnership reflects the shared values and vision of HCLTech and Western Union, as they work together to supercharge progress and create a lasting impact for our strategic clients.
About Western Union
The Western Union Company (NYSE: WU) is committed to helping people around the world who aspire to build financial futures for themselves, their loved ones and their communities. Our leading cross-border, cross-currency money movement, payments and digital financial services empower consumers, businesses, financial institutions and governments—across more than 200 countries and territories and over 130 currencies—to connect with billions of bank accounts, millions of digital wallets and cards, and a global footprint of hundreds of thousands of retail locations. Our goal is to offer accessible financial services that help people and communities prosper. For more information, visit www.westernunion.com.
About HCLTech
HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled
For further details about HCLTech, please contact:
Meredith Bucaro,
meredith-bucaro@hcltech.com
Elka Ghudial, EMEA
elka.ghudial@hcltech.com
James Galvin, ANZ
james.galvin@hcltech.com
Nitin Shukla,
nitin-shukla@hcltech.com
For further details about Western Union, please contact:
Saadia McGlinchey
saadia.mcglinchey@wu.com
Karen Santos
karen.santos2@westernunion.com
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SOURCE HCLTech
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