Wolters Kluwer Compliance Solutions earns two Stevie Awards for customer service excellence
SupportLine 3.0 and My Account initiatives help further simplify complex support challenges
SupportLine won gold for “Customer Service Training Team of the Year,” while the My Account initiative won silver for “Front-Line Customer Service Team of the Year,” both under the “Financial Services Industries” category.
The Gold Stevie Award marks the latest industry win for the SupportLine team over the past several years—and the first in recognizing SupportLine 3.0, part of Compliance Solutions' continuous quality efforts to further enhance the customer support experience. SupportLine 3.0 is focused on further cultivating Customer Support agents’ technical and domain expertise and overall development via an array of resources, including pairing each agent with a dedicated resource manager and experience coach to foster customer interactions that have achieved outstanding customer outcomes.
Meanwhile, Compliance Solutions has also substantively upgraded its customer service platform, My Account, enhancing the user experience by providing customers a comprehensive, real-time view of their account information, while streamlining and simplifying the invoicing process. This is the third major industry accolade for the My Account program.
“Our customers, which range from banks and credit unions to insurers, broker-dealers and other professionals in the financial services sector, face a range of challenges in navigating the complexities of their risk management and regulatory compliance obligations,” said
Wolters Kluwer’s GRC division provides an array of expert solutions to help financial institutions manage regulatory and risk obligations. Wolters Kluwer Compliance Solutions’ eOriginal® suite of purpose-built, digital lending solutions, for example, helps lenders digitize their transactions and features electronic signatures, collateral authentication, and an electronic vault. Compliance Solutions’ OneSumX® for Regulatory Change Management tracks regulatory changes and organizes them to create structured, value-added content through a single data feed that is paired with an easy-to-use software solution. Wolters Kluwer Finance, Risk & Regulatory Reporting (FRR), meanwhile, is a global market leader in the provision of integrated regulatory compliance and reporting solutions. The division’s legal solutions businesses are
About Wolters Kluwer Governance, Risk & Compliance
Governance, Risk & Compliance is a division of Wolters Kluwer, which provides legal and banking professionals with solutions to help ensure compliance with ever-changing regulatory and legal obligations, manage risk, increase efficiency, and produce better business outcomes. GRC offers a portfolio of technology-enabled expert services and solutions focused on legal entity compliance, legal operations management, banking product compliance, and banking regulatory compliance.
Wolters Kluwer (WKL) is a global leader in professional information, software solutions, and services for the healthcare; tax and accounting; governance, risk and compliance; and legal and regulatory sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Wolters Kluwer reported 2021 annual revenues of
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Governance, Risk & Compliance Division
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Governance, Risk & Compliance Division
Wolters Kluwer
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David.Feider@wolterskluwer.com
Source: Wolters Kluwer