New research showcases Wolters Kluwer’s expert solutions journey
Wolters Kluwer has successfully transformed from a traditional publisher to a global expert solutions provider, according to new research by MIT CISR. The transformation, led by CEO Nancy McKinstry since 2003, has resulted in expert solutions now accounting for 59% of total revenues.
The company's evolution focused on standardizing services and investing 8-10% of revenues in product development. A key milestone was the 2012 formation of the Operations & Decision Science group within the Financial & Corporate Compliance (FCC) division, which leverages data, analytics, and AI to drive growth.
Notable achievements include:
- Service of Process (SOP) Transformation for efficient legal notice processing
- Implementation of AI solutions like OneSumX® ProViso for financial compliance
- Adoption of Generative AI for internal processes and customer solutions like iLien Borrower Analytics
Wolters Kluwer si è trasformata con successo da editore tradizionale a fornitore globale di soluzioni esperte, secondo una nuova ricerca del MIT CISR. La trasformazione, guidata dall'amministratore delegato Nancy McKinstry dal 2003, ha portato le soluzioni esperte a rappresentare il 59% dei ricavi totali.
L'evoluzione dell'azienda si è concentrata sulla standardizzazione dei servizi e sull'investimento dell'8-10% dei ricavi nello sviluppo di prodotti. Un traguardo chiave è stata la formazione nel 2012 del gruppo Operations & Decision Science all'interno della divisione Financial & Corporate Compliance (FCC), che utilizza dati, analisi e intelligenza artificiale per guidare la crescita.
Tra i risultati notevoli ci sono:
- Trasformazione del Servizio di Processo (SOP) per un'elaborazione efficiente delle notifiche legali
- Implementazione di soluzioni AI come OneSumX® ProViso per la conformità finanziaria
- Adozione dell'Intelligenza Artificiale Generativa per processi interni e soluzioni per i clienti come iLien Borrower Analytics
Wolters Kluwer se ha transformado con éxito de un editor tradicional a un proveedor global de soluciones expertas, según una nueva investigación del MIT CISR. La transformación, liderada por la CEO Nancy McKinstry desde 2003, ha llevado a que las soluciones expertas representen el 59% de los ingresos totales.
La evolución de la empresa se centró en estandarizar los servicios e invertir entre el 8 y el 10% de los ingresos en el desarrollo de productos. Un hito clave fue la formación en 2012 del grupo de Operaciones y Ciencia de Decisiones dentro de la división de Cumplimiento Financiero y Corporativo (FCC), que aprovecha datos, análisis e inteligencia artificial para impulsar el crecimiento.
Entre los logros notables se incluyen:
- Transformación del Servicio de Proceso (SOP) para un procesamiento eficiente de avisos legales
- Implementación de soluciones de IA como OneSumX® ProViso para el cumplimiento financiero
- Adopción de IA Generativa para procesos internos y soluciones para clientes como iLien Borrower Analytics
Wolters Kluwer는 MIT CISR의 새로운 연구에 따르면 전통적인 출판사에서 글로벌 전문 솔루션 제공업체로 성공적으로 전환했습니다. 2003년부터 CEO인 Nancy McKinstry가 이끄는 이 변혁은 전문 솔루션이 총 수익의 59%를 차지하게 만들었습니다.
회사의 진화는 서비스 표준화와 수익의 8-10%를 제품 개발에 투자하는 데 초점을 맞췄습니다. 중요한 이정표는 2012년 재무 및 기업 준수(FCC) 부서 내에 운영 및 의사 결정 과학 그룹이 형성된 것으로, 데이터, 분석 및 AI를 활용하여 성장을 이끌고 있습니다.
주목할 만한 성과로는:
- 효율적인 법적 통지 처리를 위한 서비스 프로세스(SOP) 변환
- 재무 준수를 위한 OneSumX® ProViso와 같은 AI 솔루션 구현
- iLien Borrower Analytics와 같은 내부 프로세스 및 고객 솔루션을 위한 생성적 AI 채택
Wolters Kluwer s'est transformé avec succès d'éditeur traditionnel en fournisseur mondial de solutions expertes, selon une nouvelle recherche du MIT CISR. Cette transformation, dirigée par la PDG Nancy McKinstry depuis 2003, a permis aux solutions expertes de représenter 59% des revenus totaux.
L'évolution de l'entreprise s'est concentrée sur la standardisation des services et l'investissement de 8 à 10% des revenus dans le développement de produits. Un jalon clé a été la formation en 2012 du groupe Operations & Decision Science au sein de la division Financial & Corporate Compliance (FCC), qui utilise des données, des analyses et de l'IA pour stimuler la croissance.
Parmi les réalisations notables, on trouve:
- Transformation du Service de Processus (SOP) pour un traitement efficace des avis juridiques
- Implémentation de solutions d'IA comme OneSumX® ProViso pour la conformité financière
- Adoption de l'IA générative pour les processus internes et les solutions clients comme iLien Borrower Analytics
Wolters Kluwer hat sich erfolgreich von einem traditionellen Verlag zu einem globalen Anbieter von Expertenlösungen transformiert, so eine neue Forschung des MIT CISR. Diese Transformation, die seit 2003 von CEO Nancy McKinstry geleitet wird, hat dazu geführt, dass Expertenlösungen nun 59% des Gesamtertrags ausmachen.
Die Evolution des Unternehmens konzentrierte sich auf die Standardisierung von Dienstleistungen und die Investition von 8-10% der Einnahmen in die Produktentwicklung. Ein wichtiger Meilenstein war die Gründung der Gruppe Operations & Decision Science im Jahr 2012 innerhalb der Abteilung Financial & Corporate Compliance (FCC), die Daten, Analysen und KI nutzt, um das Wachstum voranzutreiben.
Bemerkenswerte Erfolge sind:
- Transformation des Service of Process (SOP) für eine effiziente Bearbeitung rechtlicher Mitteilungen
- Implementierung von KI-Lösungen wie OneSumX® ProViso für die finanzielle Compliance
- Einführung von generativer KI für interne Prozesse und Kundenlösungen wie iLien Borrower Analytics
- Expert solutions now generate 59% of total revenue, showing successful business transformation
- Consistent investment of 8-10% of revenues in product development
- Successful implementation of AI and GenAI solutions for operational efficiency
- Strategic transformation from traditional publishing to higher-value digital solutions
- None.
PRESS RELEASE
New research showcases Wolters Kluwer’s expert solutions journey
The working paper by MIT CISR explores Wolters Kluwer’s transformation from publisher to global expert solutions provider
NEW YORK – March 25, 2025 – Researchers from the Massachusetts Institute of Technology Center for Information Systems Research (MIT CISR) have published “Wolters Kluwer’s Expert Solutions Journey,” a paper that explores through the lens of one of its five divisions the company’s transformation—primarily via its concerted use of data, analytics and artificial intelligence technologies—to evolve from its longstanding role as publisher of professional journals into a global, expert solutions provider. The paper cites the instrumental role that Wolters Kluwer CEO and Chair of the Executive Board Nancy McKinstry has played in championing the company’s digital transformation through the implementation of an expert solutions strategy, which today accounts for 59 percent of total revenues.
According to the paper, Wolters Kluwer defines expert solutions as offerings “that combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers" and cites their development to be a key part of the company’s successful strategy.
“The Wolters Kluwer Financial & Corporate Compliance division exemplifies how the company was able to capitalize on digital business opportunities by leveraging its experience in content and service delivery,” writes Barbara H. Wixom, Principal Research Scientist, MIT CISR.
The research demonstrates how Wolters Kluwer’s transformation from publisher to global provider of professional information, software solutions, and services coincided with McKinstry taking the reins in 2003. Under her leadership, Wolters Kluwer leveled its focus on the standardization and consolidation of its many business services after having grown significantly through acquisitions over the previous 10 years. Next, the paper notes the company began investing 8
These developments led the Financial & Corporate Compliance (FCC) division to form a group in 2012 known today as Operations & Decision Science. The researchers found this group was established to support the division’s fulfillment and content operations; collect and analyze customer and market insights; and use data, analytics, and later artificial intelligence to drive revenue growth.
“The establishment of Operations & Decision Science brought like-minded professionals in the division together across design, data, and fulfillment and regulatory compliance operations,” says Abhishek Mittal, Vice President, Operations & Decision Science, Financial & Corporate Compliance. “This allowed us to more easily harness this expertise and use it to add value across the FCC division.”
The Operations & Decision Science group, in partnership with its FCC business partners and Wolters Kluwer’s Global Business Services and Digital eXperience Group, has been instrumental in helping the FCC division strengthen its fulfillment and content operations, adopt new technologies, and bring expert solutions to market. Some highlights of this work featured in the paper include:
- Service of Process (SOP) Transformation: This work addressed the complexities of manually processing millions of legal notices, enabling FCC operators to efficiently process these notices and generate transmittal documents for customers.
- Implementation of AI: The FCC division used various machine learning algorithms and natural language processing techniques to improve operational outcomes as well as develop new products like OneSumX® ProViso, a solution to help financial institutions develop, maintain and prove compliance with legal obligations to U.S. federal and state regulators.
- Adoption of Generative AI (GenAI): The FCC division has embraced the technology to develop solutions that support internal processes like a tool for drafting summaries of new laws and regulations to customer solutions like iLien Borrower Analytics, an AI-powered offering that helps lenders streamline the associated processes of lien search and due diligence when onboarding borrowers.
Learn more about this work and how the FCC division has helped Wolters Kluwer on its expert solutions journey in MIT CISR’s paper “Wolters Kluwer’s Expert Solutions Journey.”
###
About Wolters Kluwer
Wolters Kluwer (EURONEXT: WKL) is a global leader in information, software solutions and services for professionals in healthcare; tax and accounting; financial and corporate compliance; legal and regulatory; corporate performance and ESG. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with technology and services.
Wolters Kluwer reported 2024 annual revenues of
For more information, visit www.wolterskluwer.com and follow us on LinkedIn, Facebook, YouTube and Instagram.
Media Contacts
David Feider
Associate Director, External Communications
Financial & Corporate Compliance
Wolters Kluwer
Office +1 612-246-9454
david.feider@wolterskluwer.com
Stefan Kloet
Associate Director, Global Communications
Wolters Kluwer
+316 12 22 36 57
Stefan.kloet@wolterskluwer.com
Attachment
FAQ
What percentage of Wolters Kluwer's revenue comes from expert solutions in 2025?
How much does Wolters Kluwer (WTKWY) invest in product development?
What AI solutions has Wolters Kluwer implemented in its FCC division?
When did Wolters Kluwer begin its digital transformation journey?
What is the role of Operations & Decision Science group at Wolters Kluwer?
