WNS Deploys Proprietary AI-driven Automated Claims Processing Solution for Animal Friends Insurance
WNS has deployed its proprietary AI-driven automated claims processing solution for Animal Friends Insurance (AFI), a leading pet insurer in the UK. The solution, developed by WNS Analytics using the SKENSE platform, has significantly improved AFI's claims processing efficiency. Key benefits include:
- Shortened settlement cycle timeframes by over 60%
- Increased data labeling productivity by 50%
- Enhanced customer experience
The cloud-based solution adheres to strict security and regulatory requirements. This partnership demonstrates WNS's ability to leverage industry expertise and AI/ML models to meet evolving customer expectations in the competitive insurance industry.
WNS ha implementato la sua soluzione proprietaria di richiesta di risarcimento automatizzata alimentata dall'IA per Animal Friends Insurance (AFI), un'importante assicurazione per animali domestici nel Regno Unito. La soluzione, sviluppata da WNS Analytics utilizzando la piattaforma SKENSE, ha notevolmente migliorato l'efficienza nel trattamento delle richieste di risarcimento di AFI. I principali vantaggi includono:
- Riduzione dei tempi di ciclo di liquidazione di oltre 60%
- Aumento della produttività nell'etichettatura dei dati del 50%
- Miglioramento dell'esperienza del cliente
La soluzione basata sul cloud rispetta rigorosi requisiti di sicurezza e normativi. Questa partnership dimostra la capacità di WNS di sfruttare l'expertise di settore e i modelli di IA/ML per soddisfare le aspettative in continua evoluzione dei clienti nel competitivo settore assicurativo.
WNS ha implementado su solución propietaria de procesamiento de reclamaciones automatizado impulsado por IA para Animal Friends Insurance (AFI), un líder en seguros de mascotas en el Reino Unido. La solución, desarrollada por WNS Analytics utilizando la plataforma SKENSE, ha mejorado significativamente la eficiencia en el procesamiento de reclamaciones de AFI. Los principales beneficios incluyen:
- Reducción de los plazos del ciclo de liquidación en más del 60%
- Aumento de la productividad en el etiquetado de datos en un 50%
- Mejora de la experiencia del cliente
La solución en la nube cumple con estrictos requisitos de seguridad y normativos. Esta asociación demuestra la capacidad de WNS para aprovechar la experiencia en la industria y los modelos de IA/ML para satisfacer las expectativas en constante evolución de los clientes en el competitivo sector de seguros.
WNS는 영국의 주요 반려동물 보험사인 Animal Friends Insurance (AFI)를 위해 AI 기반 자동 청구 처리 솔루션을 배포했습니다. WNS Analytics가 SKENSE 플랫폼을 사용하여 개발한 이 솔루션은 AFI의 청구 처리 효율성을 크게 향상시켰습니다. 주요 이점은 다음과 같습니다:
- 약 60% 이상 청구 정산 주기 단축
- 데이터 라벨링 생산성 50% 증가
- 고객 경험 향상
클라우드 기반 솔루션은 엄격한 보안 및 규제 요구 사항을 준수합니다. 이 파트너십은 WNS가 경쟁이 치열한 보험 산업에서 변화하는 고객 기대를 충족하기 위해 산업 전문성과 AI/ML 모델을 활용할 수 있는 능력을 보여줍니다.
WNS a déployé sa solution propriétaire de traitement automatisé des réclamations par IA pour Animal Friends Insurance (AFI), un assureur pour animaux de compagnie de premier plan au Royaume-Uni. La solution, développée par WNS Analytics à l'aide de la plateforme SKENSE, a considérablement amélioré l'efficacité du traitement des réclamations d'AFI. Les principaux avantages comprennent :
- Réduction des délais de règlement de plus de 60%
- Augmentation de la productivité de l'étiquetage des données de 50%
- Amélioration de l'expérience client
La solution basée sur le cloud respecte des exigences strictes en matière de sécurité et de réglementation. Ce partenariat démontre la capacité de WNS à tirer parti de son expertise sectorielle et de modèles d'IA/ML pour répondre aux attentes évolutives des clients dans le secteur concurrentiel de l'assurance.
WNS hat seine proprietäre KI-gestützte automatisierte Schadensbearbeitungslösung für Animal Friends Insurance (AFI), einen führenden Tierversicherer im Vereinigten Königreich, eingeführt. Die Lösung, die von WNS Analytics mithilfe der SKENSE-Plattform entwickelt wurde, hat die Effizienz bei der Schadensbearbeitung von AFI erheblich verbessert. Zu den wichtigsten Vorteilen gehören:
- Verkürzung der Abwicklungszeit um über 60%
- Steigerung der Produktivität bei der Datenkennzeichnung um 50%
- Verbesserung der Kundenerfahrung
Die cloudbasierte Lösung entspricht strengen Sicherheits- und Regulierungsvorgaben. Diese Partnerschaft zeigt WNSs Fähigkeit, branchenspezifisches Fachwissen und KI/ML-Modelle zu nutzen, um die sich wandelnden Kundenerwartungen in der wettbewerbsintensiven Versicherungsbranche zu erfüllen.
- Deployment of AI-driven automated claims processing solution for a major UK pet insurer
- Shortened claims settlement cycle by over 60%
- Increased data labeling productivity by 50%
- Enhanced customer experience through faster claims processing
- Adherence to strict security and regulatory requirements
- None.
Insights
The deployment of WNS' AI-driven automated claims processing solution for Animal Friends Insurance signals a significant development in the financial and operational efficiency of the insurance industry. From a financial perspective, this solution can dramatically decrease the costs associated with manual claims processing. By reducing settlement cycle timeframes by over 60% and increasing data labeling productivity by 50%, WNS and AFI are likely to witness substantial cost savings and improved customer satisfaction. This technological advancement positions WNS as a leader in innovative BPM solutions, potentially attracting more clients and driving revenue growth. Investors should see this as a strong positive indicator for WNS’ financial performance and market positioning.
The introduction of SKENSE, WNS’ proprietary AI-powered platform, represents a noteworthy leap in the use of artificial intelligence and machine learning within the insurance sector. The platform's deployment highlights the growing trend of AI integration in business processes, enhancing efficiency and reliability. SKENSE leverages advanced cognitive data capture and processing capabilities to streamline claims management, which can be complex and error-prone when handled manually. This not only accelerates the process but also minimizes human error, ensuring higher accuracy and compliance. WNS’ strategic use of AI technology sets a precedent for other BPM and insurance companies, showcasing the potential of AI to revolutionize traditional business practices.
The partnership between WNS and Animal Friends Insurance underscores a significant market trend towards digital transformation in the insurance industry. By adopting AI-driven solutions, insurers can enhance customer experiences, a critical factor in an industry marked by intense competition. This move by AFI to incorporate intelligent automation directly addresses consumer demand for faster, more efficient service and positions the company as a forward-thinking leader in pet insurance. For WNS, this successful implementation serves as a strong case study that could attract similar partnerships with other insurance providers, expanding their market reach and showcasing their innovative capabilities.
The solution has been developed by WNS Analytics leveraging SKENSE, its proprietary enterprise-grade cognitive data capture and processing platform powered by advanced AI models and Gen AI capability. The advanced analytics capabilities of SKENSE, in combination with WNS’ deep domain expertise, have enabled this step forward in automated claims processing. WNS deployed this solution, keeping data and AI elements intact in a controlled environment while adhering to stringent security and regulatory requirements at AFI. The cloud-based solution has enabled AFI to fast-track claims processing, shorten settlement cycle timeframes by over 60 percent, and increase data labeling productivity by 50 percent, leading to enhanced customer experience.
“We are pleased to partner with Animal Friends Insurance to co-create a first-of-its-kind AI-driven domain-based claims processing solution. Faster claims processing is crucial to ensure customer satisfaction in the intensely competitive industry. WNS leverages our industry expertise, proprietary AI/ ML models, and proven platform capabilities to enable insurers to deliver on rapidly evolving customer expectations,” said Keshav R. Murugesh, Group CEO, WNS.
“Providing support to our customers at those critical times is highly important to Animal Friends. Through intelligent automation, we’re able to reduce friction points in our claims process, ensuring timely and seamless outcomes so they can focus on caring for their pet when it matters most. WNS’ AI-driven automated processing solution has helped us directly improve efficiencies, minimising the need for unnecessary manual interventions and increasing the speed of claims processing; all without compromising on quality, security, or regulatory compliance,” said Richard Mills, Chief Executive Officer, Animal Friends Insurance.
About Animal Friends Insurance
Animal Friends Insurance is a multi-award-winning pet insurer. Founded in 1998, the company was built with the sole aim of providing industry leading pet insurance and first-class animal care to create a better life for every animal.
So far, with the support of our policyholders, we have donated over
By educating and inspiring others to act on current events and responsible pet ownership, Animal Friends believes that together, we can drive positive change for animals everywhere.
As one of the UK’s largest pet insurance providers, Animal Friends offers cover for dogs, cats, and horses, with a range of different policies available, covering over 1 million pets nationwide.
To learn more about Animal Friends Insurance, visit: https://www.animalfriends.co.uk/
About WNS
WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process Management (BPM) company. WNS combines deep industry knowledge with technology, analytics, and process expertise to co-create innovative, digitally led transformational solutions with over 600 clients across various industries. WNS delivers an entire spectrum of BPM solutions including industry-specific offerings, customer experience services, finance and accounting, human resources, procurement, and research and analytics to re-imagine the digital future of businesses. As of June 30, 2024, WNS had 60,513 professionals across 64 delivery centers worldwide including facilities in
For more information, visit www.wns.com or follow us on Facebook, Twitter, LinkedIn, and Instagram.
Safe Harbor Provision
This document includes information which may constitute forward-looking statements made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, the accuracy of which are necessarily subject to risks, uncertainties, and assumptions as to future events. Factors that could cause actual results to differ materially from those expressed or implied are discussed in our most recent Form 20-F and other filings with the Securities and Exchange Commission. WNS undertakes no obligation to update or revise any forward-looking statements, whether as a result of new information, future events, or otherwise.
View source version on businesswire.com: https://www.businesswire.com/news/home/20240724628453/en/
CONTACT WNS:
Investors:
David
EVP – Finance & Head of Investor Relations
WNS (Holdings) Limited
+1 (646) 908-2615
david.mackey@wns.com
Media:
Archana Raghuram
EVP & Global Head – Marketing & Communications
WNS (Holdings) Limited
+91 (22) 4095 2397
archana.raghuram@wns.com; pr@wns.com
CONTACT AFI:
Media:
Rachel Potts (External Communications Manager) at rachel.potts@animalfriends.co.uk
Tamika McCrory (Consumer and Corporate PR Specialist) at tamika.mccrory@animalfriends.co.uk
Source: WNS (Holdings) Limited
FAQ
What AI solution has WNS deployed for Animal Friends Insurance?
How has WNS's AI solution improved claims processing for Animal Friends Insurance?
What technology does WNS use in its AI-driven claims processing solution?
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