Sam’s Club Evolves Its Scan & Go App, Merging Digital and Physical Experiences
Sam's Club is piloting a new feature called Scan & Ship™, enhancing its Scan & Go™ technology to enable direct-to-home orders. This program allows members to scan items in-store and have them delivered, targeting large products that require larger vehicles. The app has seen significant growth with 9.6 million downloads and a 4.9 star rating. The pilot involves three locations, including an innovation lab, to gather member feedback. Sam's Club continues to innovate with features like Curbside Pickup and the new demo option for non-app users.
- Launch of Scan & Ship offers convenience for large item purchases.
- 9.6 million app downloads indicate strong user interest.
- 4.9 star rating on app store shows high user satisfaction.
- Positive reviews suggest increased usage of Scan & Go.
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Sam’s Club is piloting new Scan & Go™ technology that explores an additional way to seamlessly get merchandise from a club location to a member’s front door. This pilot program, called Scan & Ship™, is integrated into the retailer's popular Scan & Go feature within the Sam’s Club app and will allow members to place direct-to-home orders in the aisle by scanning merchandise included in the program.
Scan & Ship offers an immediate in-club solution for items that require large vehicles to transport such as playsets, patio furniture, mattresses, large TVs, grills, and more. It also gives members an opportunity to select alternate colors and sizes unavailable in the club. Scan & Ship allows the member to buy it and have it delivered to their desired destination – usually within three to five business days – with one simple digital transaction.
The new feature demonstrates opportunities for the Sam’s Club app to mature and evolve alongside member shopping behaviors. The Sam’s Club app experienced tremendous growth last year with 9.6 million downloads, according to AppTopia, almost twice as many downloads as competitor apps, and it boasts a 4.9 app store rating. Positive user reviews indicated that many members enjoyed the Scan & Go feature, which expanded to all Sam’s Club fuel stations in 2020 and saw a
“We challenge ourselves every day to develop and execute convenient solutions that disrupt the warehouse model and provide additional value to our members,” said Tim Simmons, Senior Vice President and Chief Product Officer at Sam’s Club. “Just like Scan & Go, Scan & Ship gives members greater control of their shopping experience. It’s exciting to see our team develop and launch the Scan & Ship pilot so quickly, and it's got great potential to deliver the ultimate omnichannel member experience across our entire chain.”
Currently, three locations are participating in the pilot, including Sam’s Club Now -- Sam’s Club’s Dallas-based innovation lab -- to allow the business to gather critical member feedback and modify functionality within the app before scaling to additional locations.
“Scan & Ship is the result of an internal program we’re really proud of called the Innovation Jam, which encourages associates to collaborate and develop prospective retail technology solutions during the two-day, sprint-like event,” said Vinod Bidarkoppa, Senior Vice President and Chief Technology Officer, Sam’s Club. “Scan & Go has been such a success story for us and Scan & Ship is a fantastic extension to all of the great innovation we already have in place.”
From the evolution of its app to its tech innovation lab, Sam’s Club continues to be hyper-focused on digitally integrated clubs that deliver convenient, mobile-first experiences.
The brand has experienced a great deal of success by focusing on technology innovations, not only with Scan & Go but the accelerated expansion of Curbside Pickup – both cited as attractive benefits to membership and the brand’s growth last year.
New Scan & Go Experience Provides a Demo without Commitment
In addition to piloting Scan & Ship, the retailer launched a new feature at all clubs in July that gives members who don’t currently have the Sam’s Club app an opportunity to demo the Scan & Go feature without the commitment of downloading the Sam’s Club app onto their devices using instant app software. The approach gives members the chance to initially try Scan & Go without taking up storage on their devices.
“We know that once our members use Scan & Go they love the convenience it provides and are
The feature uses Near Field Communication (NFC) technology and only requires scanning a QR code to begin use. The demo, which allows members to key in a payment option, delivers on the experience of contactless shopping and skipping the traditional checkout line. It can be used for purchases up to three times before a message prompts the members to download the Sam’s Club app to use Scan & Go.
For additional images and b-roll footage, please visit corporate.samsclub.com.
About Sam’s Club
Sam’s Club®, a division of Walmart, Inc. (NYSE: WMT), is a leading membership warehouse club offering superior products, savings and services to millions of members in nearly 600 clubs in the U.S. and Puerto Rico. Now in its 38th year, Sam’s Club continues to redefine warehouse shopping with its highly curated assortment of high-quality fresh food and Member’s Mark items, in addition to market leading technologies and services like Scan & Go, Curbside Pickup and home delivery service in select markets. To learn more about Sam's Club, visit the Sam's Club Newsroom, shop at SamsClub.com, and interact with Sam's Club on Twitter, Facebook, TikTok and Instagram.
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