Wish Announces Strategic Partnership With South Africa Post Office

Rhea-AI Summary

ContextLogic (d/b/a Wish) announced a partnership with South Africa Post Office (SAPO) to enhance logistics for South African consumers. The collaboration aims to improve the customer experience, offering benefits like 50% faster transit times, end-to-end tracking, bundled shipments, and SMS notifications for collection. This strategic move is significant as Wish focuses on the South African market, making e-commerce more accessible and efficient. Both companies expect to streamline cross-border logistics, catering to the growing user base in the region.

Positive

• Partnership with SAPO aims for 50% faster delivery times.
• Enhancement of customer experience with end-to-end tracking.
• Bundled shipments for multiple items improving convenience.

Negative

• None.

ContextLogic Inc. (d/b/a/ Wish) (NASDAQ: WISH), today announced a strategic partnership with South Africa Post Office (SAPO) to strengthen its logistics capabilities and customer experience for South African consumers.

Wish will be working directly with SAPO to create a more consistent and efficient experience for the customer with benefits such as:

- Average 50%+ faster transit times
- End to end tracking visibility and delivery confirmation
- Customers to receive bundled shipments for multiple items
- SMS and physical notifications on deliveries awaiting collection

Thomas Chuang, Vice President of Operations at Wish said: “Our mission at Wish is to democratize ecommerce and make it affordable, accessible and open to all by constantly improving product, process and technology. The South African market is an important one for the business and our partnership with SAPO will help us to provide faster time to door by 50% or more. This is critical to ensuring a positive customer experience and satisfaction and will enable us to better serve our customers in this market.”

Sekano Kgalanyane, head of Logistics at SAPO, added: “The South African Post Office is staying relevant to the latest e-commerce trends and has improved its tracking system with the implementation of the capability to track international parcels. This empowers customers to track items from dispatch to delivery.

“The text message application, which informs customers that their parcels is ready for collection, is automated and customers are constantly made aware to collect items when ready for collection. A fleet of more than 1000 vehicles and outlets across South Africa ensure that parcels rapidly reach their destination.”

Kgalanyane adds that owing to the Covid pandemic, more people are relying on marketplaces like Wish for their needs. This requires consistent delivery services which depend on close collaboration between the marketplaces and the Post. “We are confident that we will be able to provide a faster, high quality service to customers throughout South African Post.”

Through this collaborative partnership, a first of its kind for SAPO, both partners aim to provide a streamlined and efficient cross border logistics experience to the global e-commerce giant’s growing user base in the region.

About Wish

Founded in 2010 and headquartered in San Francisco, Wish is one of the largest and fastest growing global ecommerce platforms, connecting millions of value-conscious consumers in over 100 countries to more than half a million merchants around the world. Wish combines technology and data science capabilities and an innovative discovery-based mobile shopping experience to create a highly-visual, entertaining, and personalized shopping experience for its users. For more information about the company or to download the Wish mobile app, visit Wish mobile app, visit www.wish.com or follow @Wish on Facebook, Instagram and TikTok or @WishShopping on Twitter and YouTube.

About South Africa Post

The South African Post Office delivers 2 million items on the average work day and has 1500 outlets across South Africa.

Apart from postal services, its outlets offer a banking and money transfer service, and serve as renewal points for motor vehicle licences and pay point for government grants to the elderly and disabled. This has turned post offices into social and commercial hubs for the nation.

View source version on businesswire.com: https://www.businesswire.com/news/home/20210421005219/en/

FAQ

What is the recent partnership announced by Wish?

Wish has partnered with South Africa Post Office to improve logistics and customer experience in South Africa.

How much faster will shipping be with the new Wish partnership?

The partnership aims to provide shipping that is over 50% faster.

What benefits will South African customers receive from the Wish and SAPO partnership?

Customers will enjoy improved tracking, SMS notifications, and bundled shipments.

How does the partnership affect e-commerce in South Africa?

It aims to enhance the e-commerce experience by providing faster and more reliable delivery services.

What is the significance of the Wish and SAPO collaboration?

It is significant as it addresses the growing demand for efficient e-commerce logistics in South Africa.