Sainsbury’s Partners with NCR Voyix for Exceptional Customer Experience
Sainsbury's has chosen NCR Voyix (NYSE: VYX) to transform its shopping experience and support its Next Level Sainsbury's strategy. The seven-year agreement expands their 20-year partnership. Sainsbury's is upgrading 22,500 checkouts across its stores with NCR Voyix's Commerce Platform, Point of Sale Solutions, and Next Generation Self-Checkout systems.
The new technology, powered by NCR Voyix Edge software and cloud technology, will provide real-time data and AI-driven analytics for sales analysis, store performance estimation, and cash management. It will enable remote transaction approvals and personalized promotions. This upgrade aims to speed up the customer journey, enhance shopping experiences, and optimize store efficiencies.
Sainsbury's ha scelto NCR Voyix (NYSE: VYX) per trasformare la propria esperienza di acquisto e sostenere la sua strategia Next Level Sainsbury's. L'accordo di sette anni amplia la loro partnership ventennale. Sainsbury's sta aggiornando 22.500 casse nei suoi negozi con la piattaforma commerciale di NCR Voyix, le soluzioni per i punti vendita e i sistemi di self-checkout di nuova generazione.
La nuova tecnologia, alimentata dal software NCR Voyix Edge e dalla tecnologia cloud, fornirà dati in tempo reale e analisi basate sull'intelligenza artificiale per l'analisi delle vendite, la stima delle performance del negozio e la gestione dei contanti. Permetterà approvazioni di transazioni a distanza e promozioni personalizzate. Questo aggiornamento mira ad accelerare il percorso del cliente, migliorare le esperienze di acquisto e ottimizzare l'efficienza dei negozi.
Sainsbury's ha elegido NCR Voyix (NYSE: VYX) para transformar su experiencia de compra y apoyar su estrategia Next Level Sainsbury's. El acuerdo de siete años expande su asociación de 20 años. Sainsbury's está actualizando 22,500 cajas en sus tiendas con la plataforma de comercio de NCR Voyix, soluciones de punto de venta y sistemas de auto-checkout de nueva generación.
La nueva tecnología, impulsada por el software NCR Voyix Edge y la tecnología en la nube, proporcionará datos en tiempo real y análisis impulsados por IA para el análisis de ventas, estimación del rendimiento de la tienda y gestión de efectivo. Permitirá aprobaciones de transacciones remotas y promociones personalizadas. Esta actualización tiene como objetivo acelerar el recorrido del cliente, mejorar las experiencias de compra y optimizar la eficiencia de las tiendas.
세인스버리(Sainsbury's)는 NCR Voyix (NYSE: VYX)를 선택해 쇼핑 경험을 혁신하고 다음 수준의 세인스버리 전략을 지원합니다. 이번 7년 계약은 20년 파트너십을 확대하는 것입니다. 세인스버리는 NCR Voyix의 상거래 플랫폼, 판매 시점 솔루션 및 차세대 셀프 체크아웃 시스템으로 22,500개의 체크아웃을 업그레이드하고 있습니다.
이번 새로운 기술은 NCR Voyix Edge 소프트웨어와 클라우드 기술로 구동되며, 실시간 데이터와 인공지능 기반의 분석을 통해 판매 분석, 매장 성과 추정 및 현금 관리를 제공합니다. 원격 거래 승인 및 개인화된 프로모션이 가능해집니다. 이 업그레이드는 고객 여정을 신속하게 하고, 쇼핑 경험을 향상시키며, 매장 효율성을 최적화하는 것을 목표로 하고 있습니다.
Sainsbury's a choisi NCR Voyix (NYSE: VYX) pour transformer son expérience d'achat et soutenir sa stratégie Next Level Sainsbury's. Le contrat de sept ans élargit leur partenariat de 20 ans. Sainsbury's modernise 22 500 caisses dans ses magasins avec la plateforme commerce de NCR Voyix, ses solutions de point de vente et ses systèmes de caisse libre-service de nouvelle génération.
La nouvelle technologie, propulsée par le logiciel NCR Voyix Edge et la technologie cloud, fournira des données en temps réel et des analyses pilotées par l'IA pour l'analyse des ventes, l'estimation des performances du magasin et la gestion des liquidités. Elle permettra des approbations de transactions à distance et des promotions personnalisées. Cette mise à niveau vise à accélérer le parcours client, améliorer les expériences d'achat et optimiser l'efficacité des magasins.
Sainsbury's hat NCR Voyix (NYSE: VYX) ausgewählt, um das Einkaufserlebnis zu transformieren und die Next Level Sainsbury's-Strategie zu unterstützen. Der siebenjährige Vertrag erweitert die 20-jährige Partnerschaft. Sainsbury's aktualisiert 22.500 Kassensysteme in seinen Geschäften mit der Handelsplattform von NCR Voyix, Point of Sale-Lösungen und Systemen für die nächste Generation von Self-Checkout.
Die neue Technologie, die von NCR Voyix Edge-Software und Cloud-Technologie betrieben wird, bietet Echtzeitdaten und KI-gesteuerte Analysen für Verkaufsanalysen, Schätzung der Geschäftsergebnisse und Bargeldmanagement. Sie ermöglicht genehmigte Transaktionen aus der Ferne und personalisierte Werbeaktionen. Dieses Upgrade zielt darauf ab, den Kundenweg zu beschleunigen, die Einkaufserlebnisse zu verbessern und die Effizienz der Geschäfte zu optimieren.
- Seven-year agreement expansion with NCR Voyix, indicating long-term strategic partnership
- Upgrading 22,500 checkouts across supermarkets, convenience stores, and petrol stations
- Implementation of AI-driven analytics for improved sales analysis and store performance estimation
- Introduction of remote transaction approvals to speed up checkout process
- Personalized promotions tailored to individual customers through AI technologies
- None.
Insights
Sainsbury's partnership with NCR Voyix marks a significant technological upgrade for the UK grocer. The implementation of the NCR Voyix Commerce Platform, including advanced POS and self-checkout systems, across 22,500 checkouts is a substantial investment. This move aligns with the industry trend towards digital transformation and enhanced customer experiences.
The integration of AI-powered analytics and cloud technology for real-time data processing is particularly noteworthy. This could lead to improved operational efficiency, better inventory management and more personalized customer interactions. The ability to approve transactions remotely via tablet is an innovative feature that could significantly reduce checkout times.
However, the success of this initiative will depend on seamless implementation and customer adoption. While the potential benefits are clear, large-scale tech rollouts in retail often face challenges. Investors should monitor the implementation process and its impact on Sainsbury's financial performance over the seven-year agreement period.
This partnership represents a significant step towards enhancing Sainsbury's customer experience. The introduction of AI-powered self-checkout systems offering personalized promotions is a game-changer in the grocery retail space. This level of personalization can potentially increase customer loyalty and basket sizes.
The focus on speeding up the customer journey through real-time data and remote transaction approvals addresses a key pain point in grocery shopping - long checkout times. This could lead to improved customer satisfaction and potentially increased foot traffic.
However, it's important to consider the learning curve for both customers and staff with new technology. Sainsbury's will need to ensure smooth transition and adequate customer support to maximize the benefits of this upgrade. The success of this initiative will likely be measured by metrics such as customer satisfaction scores, average transaction times and adoption rates of the new self-checkout systems.
Sainsbury’s has announced it has chosen NCR Voyix (NYSE: VYX), a global leader in digital commerce solutions, to help transform its shopping experience and support its Next Level Sainsbury’s business strategy. The seven-year agreement expands the
Sainsbury’s is upgrading its checkout technology by rolling out the NCR Voyix Commerce Platform, Point of Sale Solutions (POS) and Next Generation Self-Checkout systems to 22,500 checkouts across its supermarkets, convenience stores and petrol stations. These technologies, powered by NCR Voyix Edge software, provide innovative solutions for Sainsbury’s customers and colleagues.
Leveraging NCR Voyix cloud technology, Sainsbury’s will be able to help speed up the customer journey by receiving real-time data and analytics while harnessing the power of artificial intelligence (AI) for sales analysis, estimating future store performance, colleague productivity and cash management.
The new platform will enable colleagues to approve transactions remotely via tablet, speeding up the checkout process and enhancing the shopping experience. Additionally, the next-generation self-checkout systems, powered by AI technologies, will deliver personalized promotions uniquely tailored to each customer.
Clodagh Moriarty, chief retail and technology director, said, “Our commitment to unbeatable quality food and great service, whether in store or online, is strengthened by NCR Voyix technology. NCR Voyix has grown alongside Sainsbury’s for two decades, unlocking new capabilities and optimising product management, sales forecasting and store efficiencies. This is driving us to the Next Level and delivers for customers, colleagues and shareholders.”
“We aim to operate at the speed of consumers, if not faster – striking to outpace the market and keep our customers ahead of the curve with configurable, scalable and smart technology,” said Eric Schoch, executive vice president and president of Retail at NCR Voyix. “With our modern software-first approach, Sainsbury’s can implement rapid changes at much lower costs, run services in the cloud while the store can operate self-checkout at the speed of a digital channel.”
With a fully hosted, edge-enabled POS system deployed by NCR Voyix, Sainsbury’s has the flexibility to adapt to market trends quickly, eliminating in-store complexities and paving the way for innovative digital and in store experiences for customers.
Discover how NCR Voyix is shaping the future of retail technology, helping retailers leave complexity behind and run the store seamlessly.
About NCR Voyix
NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and digital banking industries. NCR Voyix transforms retail stores, restaurant systems and digital banking experiences with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in
NCR Voyix
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About Sainsbury’s
Offering delicious great quality food at competitive prices has been at the heart of what we do since John James and Mary Ann Sainsbury opened our first store in 1869. Today, inspiring and delighting our customers with tasty food remains our priority and our purpose is clear – we make good food joyful, accessible and affordable for everyone, every day.
Our focus on great value food and convenient shopping, whether in-store or online is supported by our brands – Argos, Nectar, Tu Clothing, Habitat, Sainsbury’s Bank and Smart Charge. Sainsbury’s has almost 600 supermarkets and over 800 convenience stores. Argos is a leading digital retailer and is the third most visited retail website in the
Sainsbury’s
Website: https://www.sainsburys.co.uk/
X: @sainsburys
Facebook: https://www.facebook.com/sainsburys
Instagram: https://www.instagram.com/sainsburys/
LinkedIn: https://www.linkedin.com/company/sainsburys/
YouTube: https://www.youtube.com/@sainsburys
View source version on businesswire.com: https://www.businesswire.com/news/home/20240805601214/en/
NCR Voyix News Media Contact
Media.relations@NCRVoyix.com
NCR Voyix Investor Contacts
Alan Katz
alan.katz@ncrvoyix.com
Sainsbury’s News Media Contact
Rebecca Reilly
+44 (0) 20 7695 7295
Source: NCR Voyix Corporation
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