NCR Voyix Elevates In-Store Experience with Aloha Kiosk, Powered by GRUBBRR

Rhea-AI Summary

NCR Voyix (NYSE: VYX) has launched the Aloha Kiosk, powered by GRUBBRR, aimed at assisting restaurant operators who are struggling with labor shortages and rising costs. The kiosk, integrated with the NCR Voyix Commerce Platform, provides a seamless data flow and enhanced omnichannel ordering. Benny Tadele, EVP & President of NCR Voyix, emphasized that the kiosk reduces staff stress and enhances customer experience. GRUBBRR CEO Sam Zietz highlighted its operational efficiencies and potential revenue boost. With two-thirds of Americans favoring self-service kiosks, this technology could significantly impact the restaurant industry. The Aloha Kiosk aims to address labor challenges and escalating costs by providing flexible workflows and improving order accuracy, potentially increasing ticket values by 12%-22%.

Positive

• Launch of Aloha Kiosk enhances customer experience and reduces staff stress.
• Integrated with NCR Voyix Commerce Platform for seamless data flow.
• Aloha Kiosk can drive operational efficiencies and additional revenue.
• Self-service kiosks preferred by two-thirds of Americans surveyed.
• Potential increase in average ticket values by 12%-22%.
• Addresses labor challenges and escalating costs effectively.

Negative

• High costs and labor shortages continue to challenge restaurant operators.
• Rising minimum wage laws may strain profit margins further.

Insights

Tech Expert

The launch of the Aloha Kiosk, powered by GRUBBRR, represents a significant advancement in the adoption of self-service technology in the restaurant industry. The integration with the NCR Voyix Commerce Platform ensures a seamless data flow, enhancing operational efficiency and improving the customer experience. This can lead to increased order accuracy and revenue streams, with upsells contributing to an average ticket increase of 12-22. Additionally, the flexibility this system offers can help restaurants adapt to labor shortages and rising wages, making it a strategic move for the industry.

Market Research Analyst

The introduction of the Aloha Kiosk aligns well with current market trends, where consumers are increasingly favoring self-service options. The data indicating that two-thirds of Americans prefer kiosks over human-run checkouts supports this trend. With the restaurant industry facing a labor shortage and rising operational costs, this technology offers a viable solution to enhance customer service while reducing dependency on human labor. This could also make businesses more resilient against economic fluctuations and regulatory changes, such as the new minimum wage requirements in California.

Financial Analyst

From a financial perspective, NCR Voyix's introduction of the Aloha Kiosk could positively impact the company's revenue and profitability. The potential for increased sales through upsells and improved order accuracy suggests a boost in average ticket values. Furthermore, the ability to maintain operations with fewer staff could lead to significant labor cost savings. Investors should consider these factors, especially given the predicted job openings in food service and the increasing wage pressures. The strategic alignment with GRUBBRR enhances NCR Voyix's market position, potentially driving long-term growth.

 

ATLANTA--(BUSINESS WIRE)-- NCR Voyix (NYSE: VYX), a leading global provider of digital commerce solutions, has introduced Aloha Kiosk, powered by GRUBBRR.

Restaurant operators continue to experience challenges recovering from COVID-19, including finding and retaining labor, and addressing increased wages and rising food costs. To help restaurants overcome these obstacles, NCR Voyix and GRUBBRR have partnered to bring to market the Aloha Kiosk by NCR Voyix, a fully platform-enabled and integrated GRUBBRR-powered kiosk solution.

“Digital technologies like the interactive Aloha Kiosk by NCR Voyix provide a better experience for the customer and less stress on the staff,” said Benny Tadele, EVP & president of NCR Voyix, Restaurants. “The Aloha Kiosk is integrated with the NCR Voyix Commerce Platform, enabling a seamless flow of data and the ability to unlock unique omnichannel ordering experiences for our customers.”

“We are proud that NCR Voyix selected GRUBBRR to leverage our self-ordering technology expertise and develop the restaurant industry's most advanced kiosk solution. The Aloha Kiosk by NCR Voyix, powered by GRUBBRR was designed to address many of the hurdles facing restaurants including creating operational efficiencies, driving additional revenue and creating an enhanced customer experience,” said Sam Zietz, GRUBBRR CEO. “Together, GRUBBRR and NCR Voyix will enable restaurants to successfully navigate the turbulent headwinds in the industry, particular labor challenges and increasing costs of goods.”

Two-thirds of Americans surveyed said they would prefer to use a self-service kiosk rather than a human-run checkout. This is positive news for restaurant operators, considering the U.S. Department of Labor predicts an average of 2.6 million job openings within food service operations from 2022 to 2032. In addition, fast food restaurants in California with at least 60 locations nationwide must pay employees a minimum of $20 an hour, and other states are considering similar wage requirements.

“With escalating costs, a shrinking labor force and the desire to provide multiple options for guest ordering and engagement, solutions like the Aloha Kiosk by NCR Voyix make perfect sense for the restaurant industry as they increase efficiencies and empower brands to do more with less,” said Mr. Tadele.

The seamless integration with NCR Voyix Payments allows more flexible workflows within the restaurant, improved order accuracy and higher overall revenue, with upsells delivering average ticket increases between 12%-22%.

About NCR Voyix

NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and digital banking industries. NCR Voyix transforms retail stores, restaurant systems and digital banking experiences with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 40 countries across the globe.

About GRUBBRR

Headquartered in Boca Raton, Florida, GRUBBRR is a global self-ordering software solutions provider. GRUBBRR's award-winning platform, including kiosks, mobile ordering, online ordering, kitchen display systems and more, are proven to help businesses maximize revenue, decrease labor costs, and increase operational efficiency while improving the consumer experience. GRUBBRR's solutions are adaptable and beneficial to a multitude of businesses, and power both enterprise-level and small and medium businesses across verticals such as quick-service restaurants, fast casual restaurants, stadiums, movie theaters, casinos, micro-markets, retail, and more. To learn more about GRUBBRR and its products, visit grubbrr.com.

Web site: www.ncrvoyix.com
X: @NCR_Voyix
Facebook: www.facebook.com/ncrcorp
Instagram: www.instagram.com/ncrvoyix
LinkedIn: https://www.linkedin.com/company/ncrvoyix/
YouTube: https://www.youtube.com/@NCRVoyix

View source version on businesswire.com: https://www.businesswire.com/news/home/20240516878553/en/

News Media Contact

Lee Underwood

lee.underwood@ncrvoyix.com

Investor Contacts

Alan Katz

alan.katz@ncrvoyix.com

Source: NCR Voyix Corporation

FAQ

What is the Aloha Kiosk by NCR Voyix?

The Aloha Kiosk by NCR Voyix, powered by GRUBBRR, is an advanced self-service kiosk solution aimed at improving operational efficiency and customer experience in restaurants.

When was the Aloha Kiosk by NCR Voyix launched?

The Aloha Kiosk was introduced in a recent press release from NCR Voyix.

What benefits does the Aloha Kiosk offer to restaurants?

The Aloha Kiosk offers operational efficiencies, increased revenue potential, and enhanced customer experience by integrating with the NCR Voyix Commerce Platform.

How does the Aloha Kiosk address labor challenges?

The Aloha Kiosk reduces the need for human-run checkouts, helps manage rising labor costs, and alleviates staff stress.

What impact could the Aloha Kiosk have on order values?

The Aloha Kiosk could increase average ticket values between 12%-22% through upsell opportunities.

Why is the Aloha Kiosk significant for the restaurant industry?

With increasing labor costs and a shrinking workforce, the Aloha Kiosk offers a solution that improves efficiencies and supports restaurants in doing more with less.